Principle Toyota in Memphis - Service Center

Excellent! I love my Rav 4 It was time for service but I didn't have an appt. Greg met me at my car, He gave me estimate of wait and told me they would get me in as quickly as It was time for service but I didn't have an appt. Greg met me at my car, He gave me estimate of wait and told me they would get me in as quickly as they could. His estimated wait was right on! Greg gave me excellent service, courtesy, and got me in and out. Shandra got my paperwork done and got me on my way. They were both TERRIFIC!! Thanks Principle for having such great people in your service dept. More

Very Pleasant I took my truck in for an oil change, and when I walked into the waiting room, I began to worry about the wait. It was packed. Though more came in ove I took my truck in for an oil change, and when I walked into the waiting room, I began to worry about the wait. It was packed. Though more came in over time, the flow was steady in people leaving, too. The staff was so friendly, even passing out snacks at one point. This is my third time going into the service department, and I have never been to a dealership where they pretty much get you out in a timely manner. Great folks. More

Friendly, knowledgeable, honest, reliable What else can I say???? We are VERY pleased with Principle Toyota, both with when we bought our Corolla about 5 years ago, I think, and with the servi What else can I say???? We are VERY pleased with Principle Toyota, both with when we bought our Corolla about 5 years ago, I think, and with the service we continue to get on it. An excellent car; an excellent agency; Bob Frederick is an excellent service manager (or whatever his title is). More

Great help from service Came in last minute because of an odd noise come from the back of my Sienna. Shelton quickly got a tech to ride with me to listen to it and provide th Came in last minute because of an odd noise come from the back of my Sienna. Shelton quickly got a tech to ride with me to listen to it and provide their opinion of what it was. Other local dealers would have made me schedule an appointment or wait to be worked in. This is the second time Shelton has helped me with my Sienna and both experiences were nothing short of exceptional. Thanks for the help Shelton. More

Service All my Toyotas have been serviced there since 2001 . Professional and trustworthy , David has been my Sevice advisor and he is a true man , tells you All my Toyotas have been serviced there since 2001 . Professional and trustworthy , David has been my Sevice advisor and he is a true man , tells you the truth and perform well on his job . More

Bob cares about my car, my time, and my budget. My Rav 4 is 8 years old now so has some high cost maintenance needs. Bob not only is very friendly, he lets me know the cost and time estimate of my My Rav 4 is 8 years old now so has some high cost maintenance needs. Bob not only is very friendly, he lets me know the cost and time estimate of my cars issues. His diagnosis of the cars symptoms is on point. I never wait longer than the estimated time and usually much less. Bob takes care of all recall issues automatically and helps me understand maintenance options, plan future maintenance and costs. Bob's customer focus is the reason I bring my car to principle and no other car care facility. More

Great experience Service that is always excellent. Only have auto serviced twice a year and Shelton made it a pleasant experience. Made an appointment which was honore Service that is always excellent. Only have auto serviced twice a year and Shelton made it a pleasant experience. Made an appointment which was honored on time and handled very professional. I normally do my own maintenance as I have for 40+ years but now trust my vehicle longevity to Principle. More

The best dealership experience I've ever had. My wife and I were camping in Tennessee when we realized we were nearing the 5,000 miles mark on our 2015 Prius. I called Principle Toyota and explain My wife and I were camping in Tennessee when we realized we were nearing the 5,000 miles mark on our 2015 Prius. I called Principle Toyota and explained we were from out of state but asked if we could bring our car in for the maintenance check. We got an appointment for the next day. When we got to the dealership we were met by Stan Rush from the service department. To say he was pleasant and helpful would be the understatement of the year. He was amazing! It was the best experience with a dealership representative my wife and I have ever had. He was incredibly helpful, attentive, patient with our questions and respectful. He has made us even bigger fans of Toyota than we already were. Even though we live out of state, we will be thinking Principle Toyota in Tennessee when it comes time for our next vehicle purchase. That's due to the wonderful treatment we received from all at Priority, but in particular, Stan Rush. More

Top notch customer care Services delivered as promised, customer care is second to none. They do not wait for you ask how they may help, they anticipate your needs. Proactive Services delivered as promised, customer care is second to none. They do not wait for you ask how they may help, they anticipate your needs. Proactive and smiles. Thank you More

Amazing Service Shay Montgomery was an amazing Customer Service Rep! It is difficult to find this kind of service in Memphis (especially in the car industry). On my n Shay Montgomery was an amazing Customer Service Rep! It is difficult to find this kind of service in Memphis (especially in the car industry). On my next visit, I'll look forward to knowing I can trust her to help! More