Principle Toyota in Memphis - Service Center

prompt Bob Frederick waited on me in the service dept. took the car in for an oil change at the time that was set up and got the car back to me in less than Bob Frederick waited on me in the service dept. took the car in for an oil change at the time that was set up and got the car back to me in less than the time i was told it would take. very professional. More

Excellent Service Great service center; wonderful service techs, highly qualified and friendly. I arrived on time, they took care of me right away. Completely satisfi Great service center; wonderful service techs, highly qualified and friendly. I arrived on time, they took care of me right away. Completely satisfied with the service. More

Maintenance This Toyota dealership is professional and gives efficient service! Bob is always very friendly! It's easy to get an appointment and I especially lov This Toyota dealership is professional and gives efficient service! Bob is always very friendly! It's easy to get an appointment and I especially love that they give you an estimated wait time! More

great service! promptly attended. Thanks for the great service! Very professional. Service is done in a timely manner. Detailed explanation of the service done along with some recommen Thanks for the great service! Very professional. Service is done in a timely manner. Detailed explanation of the service done along with some recommendations for future services. Thanks. More

Great customer service! We were visiting from out of town and our new Tundra was in need of a 5,000 mile service. Greg was very courteous and managed to get us right in. The We were visiting from out of town and our new Tundra was in need of a 5,000 mile service. Greg was very courteous and managed to get us right in. The work was completed within an hour and we were able to continue with our vacation. Everyone was very kind. More

Excellent Customer Service I received excellent customer service when I brought in my vehicle for repair. Most recently, I had to have the blower motor replaced. In the past, I' I received excellent customer service when I brought in my vehicle for repair. Most recently, I had to have the blower motor replaced. In the past, I've had more extensive work done at Principle Toyota, such as having the clutch replaced. The service department is top-notch. They seem to go above and beyond what is expected. I would gladly bring in my vehicle again for servicing. More

NICE/COURTEOUS PEOPLE ALWAYS A PLEASANT EXPERIENCE SERVICE DEPARTMENT AT PRINCIPLE TOYOTA IS ALWAYS COURTEOUS/UPBEAT/INFORMATIVE AND HELPFUL WHEN IT COMES TO SERVICE FOR MY FJ CRUISER.............AS LO SERVICE DEPARTMENT AT PRINCIPLE TOYOTA IS ALWAYS COURTEOUS/UPBEAT/INFORMATIVE AND HELPFUL WHEN IT COMES TO SERVICE FOR MY FJ CRUISER.............AS LONG AS I OWN A TOYOTA THIS WILL BE MY SERVICE PLACE More

Honest service The service advisors are not trying all the time to sell you additional services or things. The waiting area is small but still has all amenities that The service advisors are not trying all the time to sell you additional services or things. The waiting area is small but still has all amenities that you need. More

Miscommunication I have a warranty on my car for free oil changes until I reach 100,000 miles. I went in for service and the service guy told me I could have my tires I have a warranty on my car for free oil changes until I reach 100,000 miles. I went in for service and the service guy told me I could have my tires rotated for free as well under my warranty. Of course once I went to check out they made me pay for the tire rotation that I was told was free. I did not plan on spending any money at this visit but because of a misunderstanding from a service worker I ended up spending money I hadn't plan on spending. More

Service manager was great, service slower than average Brought the 2007 Rav4 in for it's 75k service interval. Bob Frederick was my service manager, and he is very friendly, professional and knowledgeable Brought the 2007 Rav4 in for it's 75k service interval. Bob Frederick was my service manager, and he is very friendly, professional and knowledgeable. I hope I work with him again - he is better than other service managers I have dealt with. It took 3.5 hours for the service, which I think is long considering what they did (oil & filter, tire rotation & balance, and fuel system service). Having serviced my wife's Rav4 with Chuck Hutton for over 2 years, I would say the service department is a couple notches up from Principle as far as speed, courtesy (Chuck Hutton has courtesy car rentals - Principle doesn't provide shuttle service on Saturdays), and communication. Chuck Hutton is also better at finding ways for you to save money - if you even wince at the cost of service, they offer you a discount. They care about you getting the service done for your safety more so than getting the full payment from you. I would suggest that Principle sends a team over to Chuck Hutton to gather some best practices and bring them back to apply at their dealership. More