Principle Toyota in Memphis - Service Center

Service All my Toyotas have been serviced there since 2001 . Professional and trustworthy , David has been my Sevice advisor and he is a true man , tells you All my Toyotas have been serviced there since 2001 . Professional and trustworthy , David has been my Sevice advisor and he is a true man , tells you the truth and perform well on his job . More

Bob cares about my car, my time, and my budget. My Rav 4 is 8 years old now so has some high cost maintenance needs. Bob not only is very friendly, he lets me know the cost and time estimate of my My Rav 4 is 8 years old now so has some high cost maintenance needs. Bob not only is very friendly, he lets me know the cost and time estimate of my cars issues. His diagnosis of the cars symptoms is on point. I never wait longer than the estimated time and usually much less. Bob takes care of all recall issues automatically and helps me understand maintenance options, plan future maintenance and costs. Bob's customer focus is the reason I bring my car to principle and no other car care facility. More

Great experience Service that is always excellent. Only have auto serviced twice a year and Shelton made it a pleasant experience. Made an appointment which was honore Service that is always excellent. Only have auto serviced twice a year and Shelton made it a pleasant experience. Made an appointment which was honored on time and handled very professional. I normally do my own maintenance as I have for 40+ years but now trust my vehicle longevity to Principle. More

The best dealership experience I've ever had. My wife and I were camping in Tennessee when we realized we were nearing the 5,000 miles mark on our 2015 Prius. I called Principle Toyota and explain My wife and I were camping in Tennessee when we realized we were nearing the 5,000 miles mark on our 2015 Prius. I called Principle Toyota and explained we were from out of state but asked if we could bring our car in for the maintenance check. We got an appointment for the next day. When we got to the dealership we were met by Stan Rush from the service department. To say he was pleasant and helpful would be the understatement of the year. He was amazing! It was the best experience with a dealership representative my wife and I have ever had. He was incredibly helpful, attentive, patient with our questions and respectful. He has made us even bigger fans of Toyota than we already were. Even though we live out of state, we will be thinking Principle Toyota in Tennessee when it comes time for our next vehicle purchase. That's due to the wonderful treatment we received from all at Priority, but in particular, Stan Rush. More

Top notch customer care Services delivered as promised, customer care is second to none. They do not wait for you ask how they may help, they anticipate your needs. Proactive Services delivered as promised, customer care is second to none. They do not wait for you ask how they may help, they anticipate your needs. Proactive and smiles. Thank you More

Amazing Service Shay Montgomery was an amazing Customer Service Rep! It is difficult to find this kind of service in Memphis (especially in the car industry). On my n Shay Montgomery was an amazing Customer Service Rep! It is difficult to find this kind of service in Memphis (especially in the car industry). On my next visit, I'll look forward to knowing I can trust her to help! More

Shelton is a straight shooter I had a pleasant experience with some repairs to my car. I was given multiple options for how to deal with my repair, and I didn't feel like I was be I had a pleasant experience with some repairs to my car. I was given multiple options for how to deal with my repair, and I didn't feel like I was being pushed to something I didn't need or want. They did what I wanted them to do. Also, Shelton noticed my tire pressure was low and took care of it without even asking me. I'm happy and I'll be back when I need service again. More

Great place Greg was great and the whole team gets my vote. I will buy my next car at this dealership, highly recommend to all to visit here before buying Greg was great and the whole team gets my vote. I will buy my next car at this dealership, highly recommend to all to visit here before buying More

missteps There were several missteps on our service. Greg checked on a complaint of kncking when turning, it turned out to be the steering shaft needed to be r There were several missteps on our service. Greg checked on a complaint of kncking when turning, it turned out to be the steering shaft needed to be replaced. The part had to be ordered and it took our calling back to check to find out the part had been in for 1 1/2 weeks, but no one called. Greg got me scheduled quickly to be replaced. In taking the shuttle to work while my car was being repaired, I felt uneasy in the vehicle. I don't care if your driver wants to go 80mph on the interstate, but don't do it with me in the vehicle with little room to the car in front. I was very happy to step out of the vehicle and leave the experience behind me. The service was completed before I had asked and got a phone call from Greg to let em know. When i came to pick up the car, it was in back. The cashiers called someone to bring it to the front, I waited 15 minutes before going back in to see my keys still sitting on the counter. The cashiers apologized, but by then it really didn't make much of a difference. Service department should be on top of service; it wasn't this time. More

Professional Service Writer Shay is a very professional service adviser who always goes the extra step to insure complete and correct service on my Tundra. All my questions are Shay is a very professional service adviser who always goes the extra step to insure complete and correct service on my Tundra. All my questions are answered and suggestions made so that I can decide the course of action I want for my truck. Shay is friendly and treats everyone with equal courtesy and professionalism. My experiences have always been excellent and pain free with her help. Thanks again for the great service. More