Principle Toyota in Memphis - Service Center

very helpful !!!! everyone I encountered, in the service dept., was very friendly and very helpful. I will tell all my friends and family about the great service tha everyone I encountered, in the service dept., was very friendly and very helpful. I will tell all my friends and family about the great service that I have received from everyone at Toyota !!!! More

Great Service The turn around time was unbeliveable for an oil change. I would recommend this location to family, friends and relatives. They have a great team of The turn around time was unbeliveable for an oil change. I would recommend this location to family, friends and relatives. They have a great team of workers. More

Too long for oil change I had an appointment at 11:30. I arrived at 11:15. Was told by the service adviser that it would be 1 hour to an hour and 15 minutes. The service w I had an appointment at 11:30. I arrived at 11:15. Was told by the service adviser that it would be 1 hour to an hour and 15 minutes. The service wasn't complete until 12:58. One hour and 30 minutes for a 30 minute job. Principle Toyota accepts "walk-ins" for service which creates longer wait times for customers that have appointments. Accepting walks-ins is understandable; however, causing a longer wait time for a customer that made an appointment is "just not right". At one time, I attempted a "walk-in" for service and was advised it would be 2-3 hours which is understandable for a customer that didn't have a previous appointment. Seems as tho Principle Toyota needs to pay more attention to customers who took the time to make an appointment for service. More

great My experience is always great they really keep me informed with what is going on with my car what I need and don't I LOVE PRINCIPAL TOYOTA My experience is always great they really keep me informed with what is going on with my car what I need and don't I LOVE PRINCIPAL TOYOTA More

Service on 2008 Camry The service representative was very friendly. It was my first time to meet him, my other rep retired. I related to him what issues I was having with The service representative was very friendly. It was my first time to meet him, my other rep retired. I related to him what issues I was having with my car. I was picked up by a friend and Seth called me shortly after I left to tell me what service my car needed. I was unable to get my car that afternoon, due to a defective part, but the service rep offered me a rental car. I declined, because really didn't need one. I was then offered a ride to Collierville where I live. I got my car the next day, when the new part arrived. More

Maintenance Check AND Low Tire Pressure Light The Service Administrator was friendly and accommodating. I dropped my car off for the maintenance check and showed him the tire pressure light that The Service Administrator was friendly and accommodating. I dropped my car off for the maintenance check and showed him the tire pressure light that was on. The light was off when I picked my car up. When I got in the car the next morning the light was on again. They discovered that a nail was in my tire. I believe it was probably in there when I dropped my car off the day before. While I have no ill intent toward the Service Administrator, it was very frustrating that after spending nearly $500 for service and leaving my car at the service center for an entire day, to have to return to the service center to see why the light was on again. I am a widow and, to a certain degree, I depend on Toyota to properly service the car that I purchased from there. My expectation is that a THOROUGH inspection and care will be provided during each visit. This is the second maintenance visit during which I've had an issue with this service center. During my previous maintenance check, I was never advised that my car was ready. Among other things, the service administrator who assisted me that day told me how busy things were. Again I ask, is this center too busy to accommodate walk-in customers? Just let me know. I have been a loyal Toyota customer since the Covington Pike Toyota days (1988). Since that time, we have purchased six new toyota vehicles and one certified one. Why did the center change it's name to Principle Toyota? That name encompasses a lot! More

prompt Bob Frederick waited on me in the service dept. took the car in for an oil change at the time that was set up and got the car back to me in less than Bob Frederick waited on me in the service dept. took the car in for an oil change at the time that was set up and got the car back to me in less than the time i was told it would take. very professional. More

Excellent Service Great service center; wonderful service techs, highly qualified and friendly. I arrived on time, they took care of me right away. Completely satisfi Great service center; wonderful service techs, highly qualified and friendly. I arrived on time, they took care of me right away. Completely satisfied with the service. More

Maintenance This Toyota dealership is professional and gives efficient service! Bob is always very friendly! It's easy to get an appointment and I especially lov This Toyota dealership is professional and gives efficient service! Bob is always very friendly! It's easy to get an appointment and I especially love that they give you an estimated wait time! More

great service! promptly attended. Thanks for the great service! Very professional. Service is done in a timely manner. Detailed explanation of the service done along with some recommen Thanks for the great service! Very professional. Service is done in a timely manner. Detailed explanation of the service done along with some recommendations for future services. Thanks. More