Principle Toyota in Memphis - Service Center

Great customer service! We were visiting from out of town and our new Tundra was in need of a 5,000 mile service. Greg was very courteous and managed to get us right in. The We were visiting from out of town and our new Tundra was in need of a 5,000 mile service. Greg was very courteous and managed to get us right in. The work was completed within an hour and we were able to continue with our vacation. Everyone was very kind. More

Excellent Customer Service I received excellent customer service when I brought in my vehicle for repair. Most recently, I had to have the blower motor replaced. In the past, I' I received excellent customer service when I brought in my vehicle for repair. Most recently, I had to have the blower motor replaced. In the past, I've had more extensive work done at Principle Toyota, such as having the clutch replaced. The service department is top-notch. They seem to go above and beyond what is expected. I would gladly bring in my vehicle again for servicing. More

Honest service The service advisors are not trying all the time to sell you additional services or things. The waiting area is small but still has all amenities that The service advisors are not trying all the time to sell you additional services or things. The waiting area is small but still has all amenities that you need. More

NICE/COURTEOUS PEOPLE ALWAYS A PLEASANT EXPERIENCE SERVICE DEPARTMENT AT PRINCIPLE TOYOTA IS ALWAYS COURTEOUS/UPBEAT/INFORMATIVE AND HELPFUL WHEN IT COMES TO SERVICE FOR MY FJ CRUISER.............AS LO SERVICE DEPARTMENT AT PRINCIPLE TOYOTA IS ALWAYS COURTEOUS/UPBEAT/INFORMATIVE AND HELPFUL WHEN IT COMES TO SERVICE FOR MY FJ CRUISER.............AS LONG AS I OWN A TOYOTA THIS WILL BE MY SERVICE PLACE More

Service manager was great, service slower than average Brought the 2007 Rav4 in for it's 75k service interval. Bob Frederick was my service manager, and he is very friendly, professional and knowledgeable Brought the 2007 Rav4 in for it's 75k service interval. Bob Frederick was my service manager, and he is very friendly, professional and knowledgeable. I hope I work with him again - he is better than other service managers I have dealt with. It took 3.5 hours for the service, which I think is long considering what they did (oil & filter, tire rotation & balance, and fuel system service). Having serviced my wife's Rav4 with Chuck Hutton for over 2 years, I would say the service department is a couple notches up from Principle as far as speed, courtesy (Chuck Hutton has courtesy car rentals - Principle doesn't provide shuttle service on Saturdays), and communication. Chuck Hutton is also better at finding ways for you to save money - if you even wince at the cost of service, they offer you a discount. They care about you getting the service done for your safety more so than getting the full payment from you. I would suggest that Principle sends a team over to Chuck Hutton to gather some best practices and bring them back to apply at their dealership. More

Miscommunication I have a warranty on my car for free oil changes until I reach 100,000 miles. I went in for service and the service guy told me I could have my tires I have a warranty on my car for free oil changes until I reach 100,000 miles. I went in for service and the service guy told me I could have my tires rotated for free as well under my warranty. Of course once I went to check out they made me pay for the tire rotation that I was told was free. I did not plan on spending any money at this visit but because of a misunderstanding from a service worker I ended up spending money I hadn't plan on spending. More

Great Experience Where is David Sees??? Wife brought her Lexus in for service. Even though they were not able to diagnose/fix the electrical issue the team was court Where is David Sees??? Wife brought her Lexus in for service. Even though they were not able to diagnose/fix the electrical issue the team was courteous and friendly, More

Always Great Service! I have a 2000 Camry which I bought new from them originally. I have always used them to service & I am still up,& running with no problems. ???????? I have a 2000 Camry which I bought new from them originally. I have always used them to service & I am still up,& running with no problems. ?????????? . More

I needed service in a hurry! Excellent! I didn't have much time and Mr. Sheldon could sense it. He was very kind, very clear and to the point. I really appreciated his advice and Excellent! I didn't have much time and Mr. Sheldon could sense it. He was very kind, very clear and to the point. I really appreciated his advice and would definitely recommend him to anyone! Thanks! More

Fast and friendly service Great service from my service advisor today. Shay was friendly and got me in and out in under an hour. Thanks for a great service experience. Great service from my service advisor today. Shay was friendly and got me in and out in under an hour. Thanks for a great service experience. More