Principle Toyota in Memphis - Service Center

Relaxing From the time I arrived till I left I was dealing with the friendly staff. I was offered snacks and something to drink. Everyone went out of their to From the time I arrived till I left I was dealing with the friendly staff. I was offered snacks and something to drink. Everyone went out of their to be nice. More

Efficient and Helpful The technician took my mileage info,told me what they were going to and asked me to wait in the service lounge. He told me my car would be ready in a The technician took my mileage info,told me what they were going to and asked me to wait in the service lounge. He told me my car would be ready in an hour. I was surprised when he called my name and told me everything had been completed so quickly! I asked for a new valve cap that was missing on one of my tires, ,which he promptly replaced. He reminded me when I should return for my next service and told me it was also on the windshield sticker. Quick and efficient and I was on my way! More

Great service! Shelton and Amy in the service department took amazingly great care of me! Scuffed two wheels on my brand new Avalon and found out it was covered by Shelton and Amy in the service department took amazingly great care of me! Scuffed two wheels on my brand new Avalon and found out it was covered by the wheel/scratch/dent/windshield coverage I bought just a couple of months prior - boy did that pay off. Thanks Shelton and Amy! James D. Vest More

Routine check-up with coupons sent by Toyota Was shocked when I was quoted $2400--due to recommendation to replace rack and pinion steering gear due to leak at a cost of $1600--declined having th Was shocked when I was quoted $2400--due to recommendation to replace rack and pinion steering gear due to leak at a cost of $1600--declined having this done. I told Mr. Frederick to have service techs just top fluid off as I wanted to check with my son about this procedure. Felt this quote was exceedingly high. Routine check-up ended up costing with parts/labor $393.89/ On a positive note, since I had road hazard on my Michelin tires and I had purchased all 4 tires at Toyota, right-front tire was replaced at no charge. Mr. Frederick was cordial in conveying problems found. More

Window tint not properly installed and scratch guards Scratch guards were replaced correctly by dealership. They sent us to the shop that did the window tinting and they replaced the tinting but also cut Scratch guards were replaced correctly by dealership. They sent us to the shop that did the window tinting and they replaced the tinting but also cut the weather moulding with their razor blade which now has to be replaced.The shop we were sent to was filthy and hot. I cannot believe they sent a customer to such a place. More

Excellent Service Service was outstanding and completed in a timely manner. Bob Frederick was an exemplary representative. Waiting area was comfortable and clean. Fr Service was outstanding and completed in a timely manner. Bob Frederick was an exemplary representative. Waiting area was comfortable and clean. Free snacks/soda were enjoyable. Young lady that sits on the right at check-out desk was very kind and went out of her way to make my stay (3 hours due to repairs) comfortable. More

Chunk of metal in tire Made appointment to remove metal from tire thinking a new tire would be needed. The metal fragment did not cause leak. No charge. Very nice of dealers Made appointment to remove metal from tire thinking a new tire would be needed. The metal fragment did not cause leak. No charge. Very nice of dealership. Very courteous people. More

Great service Congratulations for having a great service department. Service advisor( Bob Frederick) was very professional, courteous, and informative regarding the Congratulations for having a great service department. Service advisor( Bob Frederick) was very professional, courteous, and informative regarding the needs for my Camry. My next vehicle will also come from this dealership Paul Murley More

Everything was done correctly in the time frame I was given. Mr. Bob Frederick of the Gold Team was very courteous and respectful. He correctly told me how long my service would take and showed me where I could Mr. Bob Frederick of the Gold Team was very courteous and respectful. He correctly told me how long my service would take and showed me where I could wait. While I will miss Mr. David Sees, Mr. Frederick seems to be filling his shoes superbly. More

Excellent Mr Shelton Maben took good care of my vehicle and got the flapping noise from left side fixed. He called me back and updated me about the work they di Mr Shelton Maben took good care of my vehicle and got the flapping noise from left side fixed. He called me back and updated me about the work they did and the price. More