Principle Toyota in Memphis - Service Center

Great department The service department was incredible. Seth, the tech, John I believe, and the service manager, Tracy, were fantastic. They went above an beyond the c The service department was incredible. Seth, the tech, John I believe, and the service manager, Tracy, were fantastic. They went above an beyond the call of duty in diagnosing the issue with my car. Unfortunately, the failure was catastrophic, and I need to replace the vehicle. However, they didn't break the bank with exploratory work More

Excellent Bob, was assigned to assist me, he is very knowledgeable of his work. Got a very good service from him and the clerical staff were very nice and poli Bob, was assigned to assist me, he is very knowledgeable of his work. Got a very good service from him and the clerical staff were very nice and polite. More

Very nice, complete, and helpful car service All of my vehicle's needs were serviced. The employees I dealt with were nice and thorough. I would highly recommend Principle Toyota to anyone. All of my vehicle's needs were serviced. The employees I dealt with were nice and thorough. I would highly recommend Principle Toyota to anyone. More

Fast and complete. Staff pleasant and informative. Since Bob was ties up with another customer, Seth came and explained my bill and the service performed. He answered Staff pleasant and informative. Since Bob was ties up with another customer, Seth came and explained my bill and the service performed. He answered al of my concerns and was extremely informative. More

Friendly and knowledgeable The Service Dept at Principle Toyota is easily nice after the new renovations! And although they do get very busy, the advisors and technicians alike The Service Dept at Principle Toyota is easily nice after the new renovations! And although they do get very busy, the advisors and technicians alike are always nice, and do their best to give you a good experience (even if the wait times get a bit lengthy because they are busy) More

Service Great service from Seth , not much wait time and waiting room is nice. I will fro sure go back with all of my vehicle needs. Great service from Seth , not much wait time and waiting room is nice. I will fro sure go back with all of my vehicle needs. More

Excellent Service When I come for service I prefer to have Shay Montgomery wait on me. She has always shown professionalism in her work and is always honest with me as When I come for service I prefer to have Shay Montgomery wait on me. She has always shown professionalism in her work and is always honest with me as to my service needs on my vehicles. She does a great job explaining to me service recommendations. If special service is needed, she always gives a good explanation and always gives me the price of the service even if it is not needed to be done on that visit. I like to be told of future service that may be needed in the future so I can budget for it. I hate to be told on the day of service that something is needed and I'm stuck with a $300 or $400 bill at that time. Shay does a great job for Principle Toyota and her customers. She is to be commended for her good work. Thanks, Walter L. Reed More

Excellent I've driven Toyota's cars since 1988. Bob Fredrick has been my service manager for many years and has always been very professional. I depend on him t I've driven Toyota's cars since 1988. Bob Fredrick has been my service manager for many years and has always been very professional. I depend on him to keep my cars in top shape. More

Very responsive. EVERYONE is friendly and helpful. I made an appointment for about noon , and brought the car in for its 100,000 mile service , hoping it would be done before closing. Indeed it was re I made an appointment for about noon , and brought the car in for its 100,000 mile service , hoping it would be done before closing. Indeed it was ready, despite their having to replace a worn belt that had not been anticipated. Everyone is friendly and helpful. Craig (GREG?) Tyler took care of me quickly and I went on my way. After I got home, they called to say I had a worn serpentine belt. I authorized replacement. I returned later to pick up the car which was ready on time. Great service. Everyone is helpful and friendly. They make eye contact, and give you a smile constantly,. The atmosphere is pleasant. I have been using their service dept for the past 4-5 years. The recent change in ownership has brought significant improvement in the quality of their work and in the general feel of the place. I will be back. More

10K mile check-up The guy who helped me was terrific, the only thing interfering with an Excellent rating in customer service is that a middle-aged black lady sitting i The guy who helped me was terrific, the only thing interfering with an Excellent rating in customer service is that a middle-aged black lady sitting in first chair when I entered service dept totally ignored me while she chatted about non-work issues with a guy who appeared to have a mechanic's uniform on. After 5 minutes of just standing there (EVERY other service rep was on the phone) I finally interrupted her personal chat to ask where I needed to go as I had made an appointment the previous day. She did pause long enough to point a few seats down and said "one of those guys can help you". That gave a terrible impression but when I finally was directed to the person my appointment was scheduled with, Greg, everything was great from there. He explained everything and the whole process took a little less than one hour! More