Principle Toyota in Memphis - Service Center

Friendly and knowledgeable The Service Dept at Principle Toyota is easily nice after the new renovations! And although they do get very busy, the advisors and technicians alike The Service Dept at Principle Toyota is easily nice after the new renovations! And although they do get very busy, the advisors and technicians alike are always nice, and do their best to give you a good experience (even if the wait times get a bit lengthy because they are busy) More

Service Great service from Seth , not much wait time and waiting room is nice. I will fro sure go back with all of my vehicle needs. Great service from Seth , not much wait time and waiting room is nice. I will fro sure go back with all of my vehicle needs. More

Pleasant and friendly. I usually hate going to service department. Went in early and midweek and was attended to immediately and with a very friendly manner. Gave reason for I usually hate going to service department. Went in early and midweek and was attended to immediately and with a very friendly manner. Gave reason for visit. Short time later was told in plain word what was happening and what was needed. Offered a shuttle home but decided to wait there. Comfortable waiting area and even had snacks and coffee, tea and even fresh popcorn. Free wifi and TV. Car was ready before I thought about it because of comfy waiting. I'm actually looking forward to my next visit. More

Excellent Service When I come for service I prefer to have Shay Montgomery wait on me. She has always shown professionalism in her work and is always honest with me as When I come for service I prefer to have Shay Montgomery wait on me. She has always shown professionalism in her work and is always honest with me as to my service needs on my vehicles. She does a great job explaining to me service recommendations. If special service is needed, she always gives a good explanation and always gives me the price of the service even if it is not needed to be done on that visit. I like to be told of future service that may be needed in the future so I can budget for it. I hate to be told on the day of service that something is needed and I'm stuck with a $300 or $400 bill at that time. Shay does a great job for Principle Toyota and her customers. She is to be commended for her good work. Thanks, Walter L. Reed More

Oil Change Shannon "Shay" Montgomery: friendly, professional, helpful, not pushy Shannon answered my questions using terms that clearly explained the service w Shannon "Shay" Montgomery: friendly, professional, helpful, not pushy Shannon answered my questions using terms that clearly explained the service work that was done and what needed to be done. Car Mechanic; I don't know his/her name, but the work was performed in a timely manner. Yeah! Your Staff: Courteous, especially the ones who answer the phones. More

Excellent I've driven Toyota's cars since 1988. Bob Fredrick has been my service manager for many years and has always been very professional. I depend on him t I've driven Toyota's cars since 1988. Bob Fredrick has been my service manager for many years and has always been very professional. I depend on him to keep my cars in top shape. More

Very responsive. EVERYONE is friendly and helpful. I made an appointment for about noon , and brought the car in for its 100,000 mile service , hoping it would be done before closing. Indeed it was re I made an appointment for about noon , and brought the car in for its 100,000 mile service , hoping it would be done before closing. Indeed it was ready, despite their having to replace a worn belt that had not been anticipated. Everyone is friendly and helpful. Craig (GREG?) Tyler took care of me quickly and I went on my way. After I got home, they called to say I had a worn serpentine belt. I authorized replacement. I returned later to pick up the car which was ready on time. Great service. Everyone is helpful and friendly. They make eye contact, and give you a smile constantly,. The atmosphere is pleasant. I have been using their service dept for the past 4-5 years. The recent change in ownership has brought significant improvement in the quality of their work and in the general feel of the place. I will be back. More

10K mile check-up The guy who helped me was terrific, the only thing interfering with an Excellent rating in customer service is that a middle-aged black lady sitting i The guy who helped me was terrific, the only thing interfering with an Excellent rating in customer service is that a middle-aged black lady sitting in first chair when I entered service dept totally ignored me while she chatted about non-work issues with a guy who appeared to have a mechanic's uniform on. After 5 minutes of just standing there (EVERY other service rep was on the phone) I finally interrupted her personal chat to ask where I needed to go as I had made an appointment the previous day. She did pause long enough to point a few seats down and said "one of those guys can help you". That gave a terrible impression but when I finally was directed to the person my appointment was scheduled with, Greg, everything was great from there. He explained everything and the whole process took a little less than one hour! More

very good would recoomed the dealership to friends. The service was on time. Not a long waiting period. I just hope they would send out coupons for discounted s would recoomed the dealership to friends. The service was on time. Not a long waiting period. I just hope they would send out coupons for discounted service like wolfchase Toyota. More

very good My visit was just great EXCEPT I called on Friday to make an appointment and was given Tuesday at 930am as the appointment time. Was told I could dro My visit was just great EXCEPT I called on Friday to make an appointment and was given Tuesday at 930am as the appointment time. Was told I could drop it off early and catch a shuttle to work at 730am. I didn't need the shuttle but chose to leave it early and was told I DIDN'T HAVE AN APPOINTMENT. Bob was very nice and received my vehicle anyway but what's the use in calling and getting asked a billion questions if my appointment was not recorded anyway??? Bob's service was SUPERB! More