Principle Toyota in Memphis - Service Center

First time having service performed here. I was pleased with the service, but not the bill. At the bottom of the invoice was a $4.19 charge for DATA STORAGE FEE. I politely asked if they coul I was pleased with the service, but not the bill. At the bottom of the invoice was a $4.19 charge for DATA STORAGE FEE. I politely asked if they could not store my data and remove the charge. Wasn't negotiable. Even if it’s just $4, it’s a xx charge and should be included in the price of service, not a separate line item. Stupid things like this is why people hate going to car dealerships - you always feel like you’re getting taken somehow. More

They got my car in quickly. That afternoon they told me what needed to be done and gave me an estimate. At all times they were professional and courteous. That afternoon they told me what needed to be done and gave me an estimate. At all times they were professional and courteous. More

I brought my car in for repair had waited 2. 5 hours only to find out my car had not been seen by anyone. I was upset had to speak with manager. I was given a discount My car was left overnig 5 hours only to find out my car had not been seen by anyone. I was upset had to speak with manager. I was given a discount My car was left overnight. I was informed that it was a 5 hour job. I received text to review information the next day at 11:50 am. I spoke to service advisor Maben only to find out that half of job completed. Again, I reached out to manager to get things right. I have k own Mabem for 9 years. It appears he was having an off day I had originally made appointment with Libra. He had a medical emergency on this day. I guess next time I will wait for Libra. Overall got car fixed besides internal systemic problems. Thanks David for my discount and 👀 the process through. Respectively submitted Tonni Chew More

Shelton Moben was my service advisor. I found him to be very processional and courteous and would highly recommend him to others. I found him to be very processional and courteous and would highly recommend him to others. More

The service manager was very helpful and I liked how the mechanic took a video to show me what was exactly wrong with my car and what needed to be fixed. mechanic took a video to show me what was exactly wrong with my car and what needed to be fixed. More

Always get great service when I come in for maintenance. Comfortable waiting area. Great Service Advisors, too. Comfortable waiting area. Great Service Advisors, too. More

The personnel of the service department greats you with a great sense of purpose and professionalism. great sense of purpose and professionalism. More

Everyone that works at Principle is very knowledgeable of the job they are working in. Each person is professional and works to be sure you are knowledgeable about your car. the job they are working in. Each person is professional and works to be sure you are knowledgeable about your car. More

Greeted upon arrival. Was in and out in approximately an hour. Great service. Clean waiting area as well. Kept me updated by iPhone. Was in and out in approximately an hour. Great service. Clean waiting area as well. Kept me updated by iPhone. More

Great customer service. A pleasant atmosphere and wait time for the service is fast. Very helpful and informative on the updates of service repair. A pleasant atmosphere and wait time for the service is fast. Very helpful and informative on the updates of service repair. More