Principle Toyota in Memphis - Service Center

Excellent service Service was courteous and efficient. Greg was attentive to the job and let me know ASAP when it was completed. Facility is clean and comfortable. I wo Service was courteous and efficient. Greg was attentive to the job and let me know ASAP when it was completed. Facility is clean and comfortable. I would not go anywhere else with my Toyotas. More

Awesome Had a 10,000 mile service. It was done very fast. I was in and out in about an hour. I will tell everyone about the great service. Had a 10,000 mile service. It was done very fast. I was in and out in about an hour. I will tell everyone about the great service. More

Seth green great Seth Green was my maintenance guy and he did a really good job of checking me in and out in a timely manner. I would recommend him and Toyota to anybo Seth Green was my maintenance guy and he did a really good job of checking me in and out in a timely manner. I would recommend him and Toyota to anybody More

90000 mile checkup The person I spoke to was very helpful when I called to schedule my visit. I dropped my car off the night before service and Seth Green was very help The person I spoke to was very helpful when I called to schedule my visit. I dropped my car off the night before service and Seth Green was very helpful and friendly. My car was ready early the following morning. I bought my car from Principle (Performance) Toyota and have had all my service done there. I recommend it to anyone. More

basic service....oil change The best part of my visit was having an appointment. Shelton was extremely helpful and went above and beyond to make sure I was taken care of in a tim The best part of my visit was having an appointment. Shelton was extremely helpful and went above and beyond to make sure I was taken care of in a timely and professional manner. More

They were fast and courteous They informed me of the work to be performed and what needed to be done in the near future. The time that I predicted that the work would be done was They informed me of the work to be performed and what needed to be done in the near future. The time that I predicted that the work would be done was accurate. More

Service for my Avalon. I had a nail in my tire. The service representative was courteous and efficient. He explained the situation and had my car fixed quickly. I would defi I had a nail in my tire. The service representative was courteous and efficient. He explained the situation and had my car fixed quickly. I would definitely recommend them. More

customer service I was recently at Principle for routine care. But also had a problem with a piece on the side of the seat that was broken. This was the 2nd time this I was recently at Principle for routine care. But also had a problem with a piece on the side of the seat that was broken. This was the 2nd time this happened and the first time I went to a dealership much closer to my home. I figured warranty work could be done anywhere. Right? Well the service advisor took one look at the problem and informed me that it was not covered because it was caused by a "force of nature". I asked what, wind, rain, lighting? What force of nature was he referring to? Is there a load limit on the seat, should they have asked how much I weighted before selling me the car? I have had 3 other Toyotas and never had any problems with them. I actually weigh a few pounds less now than with the other cars. Naturally I was not looking forward to getting this fixed again. Was not sure if I was going to be refused because of the ole force of nature thing. The dealership close to my home that fixed it let me know that even if under warranty they would not fix again. When I arrived at Principle(which is where I purchased the car) I told Mr. Green what needed to be done. He looked at the part, checked my mileage and said "no problem, we may not have this part in stock but will order for you and call you when it arrives". It was wonderful. We did talk a little about adjusting my seat a little differently. He told me how long it would take to do the other work on the car and it was ready when he said it would be. Again wonderful experience. More

Good service, no wash, high price The service staff was friendly and responsive. They did not wash the car which I get at MB, BMW and Chevrolet when I get service. I felt like the pr The service staff was friendly and responsive. They did not wash the car which I get at MB, BMW and Chevrolet when I get service. I felt like the price of various service/parts was high. More

Great My experience was great my service rep was great. My service request was completed in a timely manner. I was given an update of future services needed My experience was great my service rep was great. My service request was completed in a timely manner. I was given an update of future services needed alone with projected price which made it easier for me to plan for the repairs. More