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Principle Toyota in Memphis - Service Center
Memphis, TN
618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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618 Reviews of Principle Toyota in Memphis - Service Center
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July 29, 2015
Service on my previous visit My service on Tuesday July 28 was fine however there was one little problem related to my last service on my 30000 mile checkup( my present odometer i My service on Tuesday July 28 was fine however there was one little problem related to my last service on my 30000 mile checkup( my present odometer is 35000 miles). Bob Frederick called me and said my battery terminals were corroded and needed cleaning. I told him I was billed for this service on my 30000 mile checkup and they should not be corroded. He check and verified I was correct and he had them cleaned. The primary reason I had gone in was for the recall on my vehicle and if I had gone longer I wouldn't have realized I was charged for a service that had not been performed. This is no reflection on Bob Frederick and the mechanic who serviced my vehicle this time. More
by mcentire60
Verified CustomerEmployees Worked With
Bob Frederick
July 29, 2015
Fast and friendly services A great experience and very knowledgeable about the vehicle. Came in the wait time was not long.we were given good information about what is going on A great experience and very knowledgeable about the vehicle. Came in the wait time was not long.we were given good information about what is going on with the vehicle. More
by MARCIESTEWART53
Employees Worked With
Bob Frederick, Greg Tyler
July 29, 2015
Awesome service Everytime I come here, everyone is very helpful and friendly. The salesman that sold me my vehicle greets me by name if he sees me, Lisa in service i Everytime I come here, everyone is very helpful and friendly. The salesman that sold me my vehicle greets me by name if he sees me, Lisa in service is always happy to assist me, and the service folks always explain plainly how my car is doing. They are apologetic if there is a rush, but always get the car done before I expect. More
by rhett.douglas28
July 29, 2015
Factory Recall Service Work performed satisfactorily for two recalls. Parts need to be ordered for a third, though the person who scheduled my appointment checked first to Work performed satisfactorily for two recalls. Parts need to be ordered for a third, though the person who scheduled my appointment checked first to ensure the necessary parts were in stock. More
by LYBANON
Employees Worked With
Seth Green
July 28, 2015
Excellent service My expectations for great service was met.Lisa Li was friendly and got the job done right. I liked the waiting area and the warm atmosphere offered b My expectations for great service was met.Lisa Li was friendly and got the job done right. I liked the waiting area and the warm atmosphere offered by Toyota. More
by HAPPYLADYGP
July 28, 2015
Great services The crew is always willing to help and always welcome you with a smile David sees is the best go above and beyond to explain , all work that is been d The crew is always willing to help and always welcome you with a smile David sees is the best go above and beyond to explain , all work that is been done on vehicle . More
by GMARTIN0
Employees Worked With
Shay Montgomery, Bob Frederick, Greg Tyler, Seth Green, David Sees
October 18, 2014
Bad, very bad, They tried to tell me my water pump needed to be changed for my 2007 Camry (not bought from them, thank god)... a year later, and still no problems. I They tried to tell me my water pump needed to be changed for my 2007 Camry (not bought from them, thank god)... a year later, and still no problems. It would have cost me $1000+ for something that isn't wrong. Fortunately I am not a naive idiot. Bought 4 new Michelin tires from them... one had a slow leak from the day I bought them... so I paid them to fix it... Because they would not honor the guarantee I had to pay... So after I paid, and they claimed to fix the leak... it still leaks... I knew I would pay more for going to a dealer, so I could be assured that at least I had quality service... nope... scam artists trying to squeeze out every penny they can! I'm ready to buy a new car... IT WILL NOT BE FROM performance toyota. Although out of the way, I will go to Wolfchase Toyota from now on! More
by Bo Taramina
Employees Worked With
None!
February 16, 2014
I have had work done here in the past and to date I have no problems with the service or the job preformed. Everyone was polite and respectful. Great service and work. no problems with the service or the job preformed. Everyone was polite and respectful. Great service and work. More
by grogersmem
Employees Worked With
Shay Montgomery
February 14, 2014
David Sees has serviced my vehicles for many years and he is an exceptional service manager. He is honest and extremely knowledgeable and I definitely trust his recommendations. He is the reason I service is an exceptional service manager. He is honest and extremely knowledgeable and I definitely trust his recommendations. He is the reason I service my vehicles at Performance Toyota. I highly recommend him!! More
by ptasue
Employees Worked With
David Sees
