Principle Toyota in Memphis - Service Center

I've been a customer for 3 years and I've noticed that the service department quality of work is getting poorer. I bought my highlander in 2-3 months ago for oil change and informed female worker th that the service department quality of work is getting poorer. I bought my highlander in 2-3 months ago for oil change and informed female worker that I need them to check the odor coming from my truck they stated that it just my be my brakes since they need replacing. The odor got so bad I bought it back this week and found it was some major repair. It was warranted but I'm upset because I'm sure the tech saw my tire pressure light was low and didn't bother to put air in my tires. Over the years, I've overlooked small mishaps but I'm thinking about going to another dealership who is 100% customer service in customer safety. Oh my truck smells like the shop. Now I was to go and get the smell out. Tessia Carter More

The service personnel were very helpful and informative regarding my service needs. Mr. Sees was very professional and did the job in a timely manner. regarding my service needs. Mr. Sees was very professional and did the job in a timely manner. More

Very fast service. David explained everything that would be done upfront. David went above and beyond with his service. He noticed my vehicle was dirty and had it washed. Everything was completed within be done upfront. David went above and beyond with his service. He noticed my vehicle was dirty and had it washed. Everything was completed within an hour and a half. Great job! More

David Sees provided awsome customer service. He explained the problem and the course of action to take care of it. I left my vehicle with him and it was ready the next day as he had promised. the problem and the course of action to take care of it. I left my vehicle with him and it was ready the next day as he had promised. More

I highly recommend Mr. Bob Frederick and the Performance Toyota Service department. I have been coming to Mr. Frederick for years with my Toyotas and I have not been disappointed in the service that I have Toyota Service department. I have been coming to Mr. Frederick for years with my Toyotas and I have not been disappointed in the service that I have received. Mr. Frederick is always friendly and helpful. More

I've been taking my Toyota to this dealorship since we moved to this area about 2 years ago. Over the years usually I hate everything about getting my car serviced. At this dealorship I like the way I we moved to this area about 2 years ago. Over the years usually I hate everything about getting my car serviced. At this dealorship I like the way I drive the car in the garage and then go In and talk to the service person at an appointment. Before I moved I was able to make appointments on line but here this dealorship didn't have that ability so I stop in to make an appointment. This has actually been a good thing because I see David and if I have a question can ask him I can at that time. Although he is busy he is patient and takes the time to answer my questions and explains things to me. He also willingly looks up the information on my car to be sure to tell me what needs to be done. Because of mileage some of my maintenance items are out of sync. I have never had him sell me something I didn't need. The tires were due to be rotated and he suggested my husband could rotate the tires. He had talked to my husband at a previous visit. I'm very happy with this dealorship. More

I'm now driving my 5th Camry and first met David Sees many years ago. Since then he has always been my service advisor and he keeps me coming back to Performance for an outstanding service experience. Th many years ago. Since then he has always been my service advisor and he keeps me coming back to Performance for an outstanding service experience. There is no one more professional than David Sees and he is knowledgeable in all aspects of Toyota service. Not only is David friendly and courteous but he is completely trustworthy. You almost have to experience dealing with David in order to understand just how great a service advisor he is. I can only hope David will continue to be at Performance for many years to come and I commend him to Toyota and to Performance as outstanding in his field. I once had a problem while on the road in Middle Tennessee and, having David's card in my wallet, called him and he helped me get it resolved. Anything I could say about David would be highly favorable. More

Performance Toyota has always greeted me with excellent customer service and Mr. Bob Frederick was just great. I always choose to sit and wait for my car and I never have to wait long for the service to be customer service and Mr. Bob Frederick was just great. I always choose to sit and wait for my car and I never have to wait long for the service to be completed - even if there are many people in front of me. My car has given me little trouble and I do believe it is because of the care and attention your service department give to each individual. Thanks Mr. Bob and thanks Performance Toyota! More

I have been coming to Bob with my Toyotas for years and he has always been very friendly and helpful. Toyotas are a great car anyway but I feel even more safe in my vehicle with Bob making sure that all my he has always been very friendly and helpful. Toyotas are a great car anyway but I feel even more safe in my vehicle with Bob making sure that all my servicing needs are taken care of. More

I arrived from out of state without appointment and with an "airbag" icon error light showing. Greg explained the pricing for the diagnostic test and possible repairs. Because the part had to be ordered, an "airbag" icon error light showing. Greg explained the pricing for the diagnostic test and possible repairs. Because the part had to be ordered, I was given a rental car. The part arrived promptly the next morning, and the repair quickly done. I feel that Greg and the dealership did all possible to facilitate my overnight stay with a courteous and friendly solution. I plan to share my experience with my local Toyota dealer! More