Principle Toyota in Memphis - Service Center

Courteous service....excellent turn-around time....great work on the car....I always feel like I'm getting the best service possible! I'm always happy to come to Performance Toyota and would recommend here work on the car....I always feel like I'm getting the best service possible! I'm always happy to come to Performance Toyota and would recommend here to anyone who needed Toyota service. More

I had another outstanding service visit at Performance Toyota thanks to Bob Frederick. I had a normal oil change and tire rotation but also was there for a recall on the programming of the air pump. Th Toyota thanks to Bob Frederick. I had a normal oil change and tire rotation but also was there for a recall on the programming of the air pump. There were some issues with the programming but Bob did a great job in keeping me abreast of what was going on and expediting the process. Bob is a true professional and any dealership should be proud to have him as an employee. More

Haven't been in for a while, since I currently have Hondas, but I brought my son's car in for a repair and some service. I worked with David Sees, whom I always asked for when I had my Toyota. I was re Hondas, but I brought my son's car in for a repair and some service. I worked with David Sees, whom I always asked for when I had my Toyota. I was reminded of why I looked for David when I owned a Toyota, and why when I buy my next car it will be from Performance. A lot of places can sell me a car, and Honda can sell one that's as good as a Toyota, but I have decided no one can make my service and repair experience as comfortable as Performance and David Sees. Charles Baldwin More

FIRST, I WAS SOLD A VEHICLE WITHOUT A WORKING AIR CONDITIONER. THEY HAVE GIVEN ME A HARD TIME ABOUT FIXING IT AND THEY EVEN USED MY SERVICE CONTRACT AND WANTED ME TO PAYA DEDUCTIBLE.AND DID NOT TAKE CONDITIONER. THEY HAVE GIVEN ME A HARD TIME ABOUT FIXING IT AND THEY EVEN USED MY SERVICE CONTRACT AND WANTED ME TO PAYA DEDUCTIBLE.AND DID NOT TAKE DEALERSHIP OWNERSHIP OF THE PROBLEM.TOOK THE CAR TO THEM AND THEY REPLACED THE COMPRESSOR.FEW WEEKS LATER ,I HAVE NO AIR. THEY DID NOT FIND A LEAK IN AIR CONDITIONER HOSE.I THINK THEY DID AND DID NOT WANT TO ABSORB THE COST OF THE PART, NOT COVERED BY WARRANTY.THEY CHARGED IT UP WITH FREON AND SENT ME ON MY WAY, LIKE THEY DID TODAY.... NOW. THEY TOLD ME TO TAKE VEHICLE TO CHRYSLER AND CHRYSLER SAYS THEY HAD THE CLAIM AND SHOULD HAVE COMPLETED THE WORK EFFICIENTLY AND THEY SOLD ME THE CAR LIKE THIS. DAVID SEES RAISED HIS VOICE AT ME SEVERAL TIMES AND TALKED TO ME BADLY.......THIS DEALERSHIP HAS TREATED ME BADLY FROM THE START. NOW I AM DRIVING A RECENTLY PURCHASED VEHICLE WITHOUT AIR IN 100 DEGREE LIKE TEMPERATURES...I AM A LAUGHING STOCK BY OTHERS AND I AM A SENIOR CITIZEN. More

I WOULD LIKE TO COMMEND THE STAFF FOR THEIR OUTSTANDING HOSPITALITY THAT WAS EXTENDED TO ME ON MY RECENT SERVICE VISIT. THEY GAVE ME A TIME THEY WOULD BE THROUGH WITH MY VEHICLE AND TO MY SURPRISE THEY WE HOSPITALITY THAT WAS EXTENDED TO ME ON MY RECENT SERVICE VISIT. THEY GAVE ME A TIME THEY WOULD BE THROUGH WITH MY VEHICLE AND TO MY SURPRISE THEY WERE FINISH BEFORE THE TIME THEY QUOTED ME. I WAS ELATED AND TOTALLY SATISFIED WITH MY SERVICE. I WILL RECOMMEND THIS DEALERSHIP TO FRIENDS AND FAMILY!! More

I will come back again because the service was excellent and the service price great. The salesman Mr. David Sees was very friendly and helpful and the service price great. The salesman Mr. David Sees was very friendly and helpful More

David Sees had the unfortunate job of giving me bad news about the necessary repair to my 2003 Rav4. David explained everything including the price and allowed me ample time to make my decision on the repai about the necessary repair to my 2003 Rav4. David explained everything including the price and allowed me ample time to make my decision on the repair. I observed David assisting numerous customers and he treats each person with sincere respect. I am old and have rarely received such excellent customer service and/or encountered someone as professional as David Sees. Sincerely, Mary Rubenstein More

I had an appointment for an oil change at 10:30am. Atta round 11:30 they came and told me that my battery needed to be replaced. At 12:30 I went to find out what was taking so long! The service manager met round 11:30 they came and told me that my battery needed to be replaced. At 12:30 I went to find out what was taking so long! The service manager met me at the door to tell me they were done with my car. I asked him what took so long,and to his credit, he was very sympathetic. He did credit the oil change off the bill for my inconvenience, but I don't think anything would have been done if I hadn't complained. He even mentioned the importance of these surveys. I marked that I would recommend this dealership, because I would for the purchase of a new car. I have never had a more pleasant car buying experience than what I experienced at this dealership, but having the car serviced here is over. My time is too valuable to make an appointment for simple service, then have to wait 2 hours! More

I have been a customer of Performance Toyota since 1981. Not sure how long I worked with David Sees but it has been many years. I always ask for him when I take one of my Tundra in for service. David has Not sure how long I worked with David Sees but it has been many years. I always ask for him when I take one of my Tundra in for service. David has always taken the time to go over the service needs of the vehicle and I feel that I am getting personal attention. The service has alwsays been excellent and done to my satisfaction. Thanks to David for a job well done. Frank Tobey More

David Sees had been my service department representative at Performance Toyota for over 10 years. David's experience, knowledge, friendliness and professionalism are the reasons that I take all my service at Performance Toyota for over 10 years. David's experience, knowledge, friendliness and professionalism are the reasons that I take all my service work for my family's vehicles (husband, wife, daughter) to the service department at Performance Toyota. Whether regularly scheduled service or unexpected issues, David is always helpful, prompt and thorough. There never are the dreaded service surprises or feeling of high pressure service repair recommendations. When service recommendations are made, they are clearly explained and communicated as to how pressing/critical they are so that an objective decision can be made as to what/when to do authorize them. I have dealt with many automotive service representatives over the years and have not had a better consistent level of outstanding customer service than I have had with David Sees at Performance Toyota. More