Principle Toyota in Memphis - Service Center

Performance Toyota is well represented by Service Manager David Sees. I have a 2000 Toyota Sienna that I have brought in for service and a few repairs over the years. I have always owned a Toyota and have k David Sees. I have a 2000 Toyota Sienna that I have brought in for service and a few repairs over the years. I have always owned a Toyota and have kept each vehicle in excess of 10 years. In addition to being personable I have found David to be trustworthy and very professional. In my book, these characteristics are assets that businesses need to provide quality service for customers. As a female I have had past experiences at other dealerships where I found out that I had been taken advantage of. During my last visit I had to bring my vehicle back in for a previous repair that needed additional adjustments. David was not in, the power at that location was out, and I was informed that I would be without a vehicle for that particular weekend. Although I was greatly inconvenienced, David made everything right with a sincere apology for the inconvenience. He also took the time to explain the repairs (which he always does) and my vehicle was ready for pickup within a few hours. Kudos to Performance and David Sees! More

I had the quickest oil change in history...was in and out in about 30 minutes! Thanks for your professionalism and outstanding waiting area...loved the popcorn and coffee. A few more magazines in the waiti in about 30 minutes! Thanks for your professionalism and outstanding waiting area...loved the popcorn and coffee. A few more magazines in the waiting area would be nice :-) More

Staff was excellent. Very nice and welcoming. Lamar Dean service department was very helpful and informative. I'm one of those people if i meet someone and feel comfortable, i will always refer them a Dean service department was very helpful and informative. I'm one of those people if i meet someone and feel comfortable, i will always refer them and Lamar Dean is one of those people. I don't think there was any question that i had, that he didn't have an answer for me. He gave all the information that i needed and he kept his word when it came to service on my vehicle. I so appreciate his customer service. Another person that was very,very, very nice was Doris, she actually worked with me on my rental car. I left feeling like Doris was my sister or a family member, ok maybe that's going a bit to far, but she was wonderful, and her customer service was really great. and i would definitely recommend this dealership for service, if not for the price, then most definitely for the staff. Awesome job, guys. I'll be loyal customer. More

I purchased my vehicle new from this dealership in 2001. The Service Department is top notch, treats you fairly, and does excellent work, in a timely manner. I was originally paired with Bob Frederick and The Service Department is top notch, treats you fairly, and does excellent work, in a timely manner. I was originally paired with Bob Frederick and he was delightful, but he left for a few years. At that time, I was paired with David Sees, and David is a consummate professional. He is knowledgable, friendly, tristworthy, and also a delight to work with. He takes care of me and my vehicles. My experience has been so good that we purchased another new vehicle from Performance Toyota this summer. They are my dealership of choice and I highly recommend them for both your next vehicle purchase, and for service. More

I beleive the cost of repairs to be high. Comparison should be made with other repair entities in the area to validate the costs of repair. should be made with other repair entities in the area to validate the costs of repair. More

Dave always takes care of me. I probably could get some of the work done cheaper, however you get what you pay for. Whether it is maintenance or repairs, it is done right, and quikly as possible. of the work done cheaper, however you get what you pay for. Whether it is maintenance or repairs, it is done right, and quikly as possible. More

I found it unacceptable for the 3 1/2hrs it took to put on 4 tires and alinement. Since I had the tires rotated the week before, it should have been brought to my attention that the tires needed replacing on 4 tires and alinement. Since I had the tires rotated the week before, it should have been brought to my attention that the tires needed replacing at thet time and estimate of the cost of this repair work. More

My 2008 Camry has been having visor issues, the second one having broken down recently. I spoke with Bill in parts at Performance, who told be about the new warranty extension on the visors and said he w one having broken down recently. I spoke with Bill in parts at Performance, who told be about the new warranty extension on the visors and said he would order one for me. Within in hour I got a call from David Sees saying they had a visor for me. An appt. to install it was made for later that afternoon. David greeted me and said it would be about 45 minutes. Well, after about 15 minutes he finds me to say that my car was ready to go. Since they were backed up in the service dept., he took it upon himself to install the visor so I wouldn't have to wait any longer. Before I left David gave me the info I needed to request reimbursement from Toyota for the first visor replacement that I had paid for myself last year. This kind of customer service is typical of Performance and David Sees in particular. He has always been informative and honest, and very good about answering any questions I might have. It's comforting to have a relationship with someone like him at Performance. Thanks again to him for the wonderful service. More

Our company has a fleet of Toyotas. The vehicles themselves perform flawlessly and thanks to David Sees the maintenance is problem free, efficient, and economical. As a CEO of a company I deal with themselves perform flawlessly and thanks to David Sees the maintenance is problem free, efficient, and economical. As a CEO of a company I deal with many issues daily. Knowing that the cars and trucks are well taken care of eliminates worries and enables me to focus on other things. Thank you David Sees and Performance Toyota for your excellent service. We consider you a part of our team! Tony Powers, Pharm.D. CEO Medical Alternatives Memphis, TN More

I trust Bob and his opinions on service requirements for my Camry. Knowledgable, friendly and willing to take the time to explain service problems and/or recommendations for future service that may be requ my Camry. Knowledgable, friendly and willing to take the time to explain service problems and/or recommendations for future service that may be required. My first Camry was purchased from Performance Toyota in 1991, then another in 1999 and my current Camry in 2011. Its apparent that I trust the dealer and service staff and absolutely recommend them to friends and acquaintances. The 1999 Camry was totalled in Jan, 2011 and rather than accept the opinion of others on a vehicle I might consider, I called Bob asking that he recommend a salesperson at Performance. The waiting area, shop area available to customers and the parking lot are all immaculate. I've made use of the shuttle several times and found it to be clean with friendly drivers. I'm female and know nothing about cars, so it says a lot that I keep returning to Performance Toyota. Over the past 20 or so years I've worked with a number of service staff and an a satisfied customer! More