Principle Toyota in Memphis - Service Center

I made an appointment for an oil change for my new Camry purchased at Performance. Service Department staff met me in the bay with no waiting. I was in and out within the 45 minute timespan they estimated purchased at Performance. Service Department staff met me in the bay with no waiting. I was in and out within the 45 minute timespan they estimated. Wonderful service!! More

Purchased my Camry from another dealer and my Tacoma from Performance Toyota. Both have been serviced marvelously at this dealership. Bob treats me like a member of the family, and the work done in the ser Performance Toyota. Both have been serviced marvelously at this dealership. Bob treats me like a member of the family, and the work done in the service department is "spot on." Any questions I have are answered completely and accurately. The entire operation is professional and "customer friendly." Performance Toyota truly has a winning formula: superb product, great people, and wonderful service! People from all over the area do business with them --- they really ARE worth the drive! More

David Sees, Asst. Service Manager, has always been great when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends. Never had a problem about quality of work performed and I've now traded in my 1999 Honda Accord for a 2009 Tacoma, partly because of the Toyota quality and the other, I know I can trust David and this dealership when I do have to come in for service. More

Excellent customer service! Timely and thorough. Kept me informed. Highly reccommended. This was for my 10,000 mile waranty service. It did not take very long at all and I am pleased that I know my car is b informed. Highly reccommended. This was for my 10,000 mile waranty service. It did not take very long at all and I am pleased that I know my car is being well maintained. More

Second car purchased at Performance, took car in for service and service team exceeded expectations with detailed explanation, loaner car, timely service, friendly -- a comfortable place with profession service and service team exceeded expectations with detailed explanation, loaner car, timely service, friendly -- a comfortable place with professionals More

The Performance Toyota Team is a 'Dream Team'. Today, 08/30/11 I had my 2005 Toyota Thundra serviced and I can truly say that I had the best experience with not just one individual but the entire Perform 08/30/11 I had my 2005 Toyota Thundra serviced and I can truly say that I had the best experience with not just one individual but the entire Performance Toyota Team. As I drove into the service Dept. I was immediately greeted with the most pleasant smile and customer care. After I explained the complications with my truck, I had several of the top Master Technicians identify my problem and soon thereafter my vehicle was repaired to my satisfaction. By the way, I have not seen a General Manager like Pezh Kayedan. I only had the opportunity to meet him once and upon our initial greeting I felt like I'd known him for years. He truly has an open door policy. His staff will go out of their way to make you feel like a you are their #1 customer, and you know what, "I sure felt it". Roy Adams, Murray Jenkins, Tracy, Dennis and the play maker...Pezh Kayedan. Having experienced being in each of these guys presence, I felt like the customers on the Toyota commercial when they are jumping up and saying 'Oh what a Toyota'. I walked away saying "oh what a Team at Performance Toyota". In closing, I was taken back at the very fact that good old fashion customer service still exist even in 2011. Performance Toyota has restored faith in customer care. Pezh Kayedan thank you for all you do to enhance the lives of Toyota customers and establishing a 'Dream Team' at Performance Toyota... "oh what a feeling"...Performance Toyota in Memphis, Tennessee. Respectfully, Derwin H. Pugh More

I had my 2002 Toyota Celica serviced at this store and was extremely pleased with the level of customer service I received here. Very prompt, attentive, and friendly. Roy Adams was kind enough to point ou was extremely pleased with the level of customer service I received here. Very prompt, attentive, and friendly. Roy Adams was kind enough to point out that I wasn't changing my oil as often as I should and changed the oil for me as well as offered advice on the proper maintenance for my car with so many miles on it (157,000). I had additional service done on my Celica including brakes and a catalytic converter. I am very pleased with the outcome on the car, as it drives like it did the day I drove it off the lot in 2002. I would highly recommend this store for any and all service needs. Great job to them! A+++ More

The primary reason I have my car serviced at Performance Toyota is because of service advisor David Sees. David is honest and very knowledgable. He doesn't push services that I don't need, yet he does tell Toyota is because of service advisor David Sees. David is honest and very knowledgable. He doesn't push services that I don't need, yet he does tell me what he thinks I should do. I trust his recommendations completely. I would wholeheartedly recommend David Sees and Performance Toyota to others, as long as David Sees is there. More

I really have enjoyed this dealship and plan to purchase my new camry from this dealership . I hope that experience will be as delightful as the service department has been :) Thanks for opening so early my new camry from this dealership . I hope that experience will be as delightful as the service department has been :) Thanks for opening so early on saturday for us early birds and not keeping us so long . Have a great day. More

I have known Bob Frederick for over thirteen years. During this time he has not only become a person I can rely on but also a great friend! I am 100% confident in his skills and knowledge. I continue During this time he has not only become a person I can rely on but also a great friend! I am 100% confident in his skills and knowledge. I continue to return to Performance Toyota service department specifically because of Bob Frederick! I have bought two cars from Performance since 1998 and love them both! More