Principle Toyota in Memphis - Service Center

I am always very pleased with the Service Department. I called and made my appointment for service with Rodger Parker (Assistant Service Manager) who has always been wonderful. I explained my concerns an I called and made my appointment for service with Rodger Parker (Assistant Service Manager) who has always been wonderful. I explained my concerns and he assured me they would get to a resolution. When I arrived he met me with everything ready to go. Seth drove my car with me so that he could recreate my problem I was experiencing and he was able to hear it. He explained exactly what was happening to my Highlander in an easy to understand manner. He and Rodger were both great. I will not be taking my car to any other dealership. More

I have been a customer for over 25 years and it is because of the customer service. Respect, empathy and knowledge are the key factors that keep me coming back. because of the customer service. Respect, empathy and knowledge are the key factors that keep me coming back. More

I have been a customer for 13 years and have always received excellent, prompt service response. received excellent, prompt service response. More

Great service and receptive employees at all levels! Highly recommend the Principle Toyota service department. Highly recommend the Principle Toyota service department. More

Quick courteous service no long wait time. Shelton Maben has a great personality and very informative. Shelton Maben has a great personality and very informative. More

I highly recommend asking for Ciara Hernandez our Assistant Service Manager at Principle Toyota in Memphis. She's very courteous knowledgeable and professional. She promptly had our vehicle assessed Assistant Service Manager at Principle Toyota in Memphis. She's very courteous knowledgeable and professional. She promptly had our vehicle assessed and fixed and kept us informed the entire time. She's definitely the reason we will be going back! Great job Principle Toyota in having a valued team member! Thank you so much Ciara! You're definitely appreciated! More

Super friendly, very thorough and timely with appointments and reminders. Clean, accommodating waiting room too. Thank you! appointments and reminders. Clean, accommodating waiting room too. Thank you! More

I came in for a routine oil change. Roger assisted me with check-in. I left and and came back after the service had been completed. I was notified through text about maintenance that ne Roger assisted me with check-in. I left and and came back after the service had been completed. I was notified through text about maintenance that needed to be done regarding my Camry. Roger and I scheduled my next service and he was very knowledgeable and informative. Roger told me he would not be there for my next service but introduced me to the tech that would on my return. They both gave a sense of assurance as they listened to my concerns. I really appreciate Roger's professionalism. I look forward to returning to Principle Toyota in the future for my repairs. More

Had appointment for a recall on my vehicle. Service department friendly and professional. Repair rescheduled for a later date due to parts out of stock. Repair finished 2 days later approximat Service department friendly and professional. Repair rescheduled for a later date due to parts out of stock. Repair finished 2 days later approximately 2 hours earlier than appointment! Great service department. More

When my Camry wouldn't start I called AAA and your service dept. So pleased that the battery was replaced and there was no major problem. I was in and out in a reasonable time. Thanks service dept. So pleased that the battery was replaced and there was no major problem. I was in and out in a reasonable time. Thanks More