Metro Volkswagen - Service Center

Awesome!!!! Service Awesome service. The overall experise was worth the time and money. I will visit this location and this location only in the future. Laurie made the v Awesome service. The overall experise was worth the time and money. I will visit this location and this location only in the future. Laurie made the visit worth my time. More

Awesome oil change and service Nice job as usual They made a last minute appointment and did a quick job getting me back on the road including a car wash Nice job as usual They made a last minute appointment and did a quick job getting me back on the road including a car wash More

Service He communicated well and went out of his way to accommodate my needs. He was super nice. As a single woman I did not feel as if he was trying to get t He communicated well and went out of his way to accommodate my needs. He was super nice. As a single woman I did not feel as if he was trying to get to me. More

quick and friendly the work was done quicker than expected. Everyone was helpful and friendly. This review should allow for short comments. I think quick and friendly wo the work was done quicker than expected. Everyone was helpful and friendly. This review should allow for short comments. I think quick and friendly would have summed up my experience. More

SERVICE WORK Adam Soloway at Metro Volkswagen is the best guy for getting service work done. He gets it done as quick as as possibly and clearly explained in deta Adam Soloway at Metro Volkswagen is the best guy for getting service work done. He gets it done as quick as as possibly and clearly explained in detail what needed to be done on my car . I highly recommend him to friends and family. I am very selective on who i let work on my vehicle but i don't need to worry about anything when i give Adam the key to my car he's honest and trustworthy and at all times keeps me.up to date on the status of my vehicle. More

EXTREMELY POOR My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropp My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropped it off there. Car is less than 3 years old under 30K miles and the battery goes out no problem they tell me it's not covered under the warranty. OK no issues pay $160 for new battery. My son picks up his car tells me someone took his ear buds out of his center console. Called roadside and the store they're like oh well you shouldn't have left them in the car. It's his car don't touch his crap. And who wants to put someone else's headphones in their ears??!! SO GROSS. I've had another issue with metro on service as well just because we didn't buy the car from there. We moved into the area. Oh well this car is leased while my son was going to college now that he is out and the lease is up in Oct I'll be glad to get rid of this car. It was never dependable and the service at all awful. More

Service Manager was good Would have given a 1 star rating if not because of the service manager Had gone to the service centre for the first time with an issue with the in Would have given a 1 star rating if not because of the service manager Had gone to the service centre for the first time with an issue with the infotainment system of my new passat The service consultant Laurie showed loads of attitude and didn’t paid attention to my problems. Later in that afternoon I got a call from her that that there was some issue with the volume while playing the radio but this was AS DESIGNED and they will not be able to fix it. I was really frustrated with this illogical explanation and had to again go back to the service centre to meet the service Manager. The service Manager was a polite person and listened patiently to my issues. He assured me that my issue will be fixed and asked me to keep the car for a day or 2. I got a call after 2 days that they were able to identify and fix the issue. More

service dept was amazing service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster tha service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster than I thought it would be. More

Jetta A/C compressor Crapout. I purchased my 2012 Jetta TDI from Metro in September 2011. I have had all of the recommended maintenance performed on schedule. I have been very well I purchased my 2012 Jetta TDI from Metro in September 2011. I have had all of the recommended maintenance performed on schedule. I have been very well pleased with the car. The fuel economy is excellent, the handling is great, the traction control and anti-locks work very well, and the TDI diesel and 6-speed auto provides smooth and prompt acceleration. The object of this review...the A/C. The compressor went belly up at 65000 miles. I live in Dallas so a well functioning A/C is required. Metro replaced the compressor ($$pricey$$) and when I requested some relief, Metro went to VW America and I received a very nice refund. Metro made me very happy and I plan to keep the TDI for a long time. More

Above and Beyond You never know when something is going to happen to your investment (car) and I care about my investment(s) that is why Adam, JD and with the technici You never know when something is going to happen to your investment (car) and I care about my investment(s) that is why Adam, JD and with the technician always have made sure my investment leave their service dept better than it was when I brought it there, and I bring in the best VW in the world to me in the first place. Metro VW, thank you for your continued training of these people and please do remember Metro VW, when you stop investing in your team, I'll take my investment some where else! Great F---ing service department! More