Priority Chevrolet Newport News

I go for a routine oil and filter change. While there, I asked them to fix the tire in the trunk because I had no spare. They assured me they would. I needed it done because on Friday, I w While there, I asked them to fix the tire in the trunk because I had no spare. They assured me they would. I needed it done because on Friday, I was taking a 7 hour trip to Jersey to be with my mom and help with the repast arrangements for my dad's funeral. When I got my car back, I noticed my spare tire was still on the vehicle so I immediately called back and asked them about the tire in the trunk. He asked me to hold and when he came back, he assured me it was fixed. I asked again to repeat because my paperwork mentions nothing of a spare tire in trunk being fixed. So the very next day, I get the unexpected, a flat tire, go to get the tire in trunk, still flat. Furious. It's 5pm, I have 2 flat tires. And they charged me to fix a tire in which nothing was absolutely wrong with. I literally had to purchase 2 used tires from the nearest garage. I called furious, just for them to tell me that I can bring back the vehicle, that the earliest appointment they had was next week but that they can squeeze me in the next morning. For what? By now, the manager which was a female, is explaining that they would like to look at the car to see what they can do. Now I'm even more furious, because I had to be on the road by 8am to make it to my mom's by 4pm. I literally told them I did not have 3-4 hours to sit at their shop. And asked, why did I need to go back. I already had to purchase 2 tires just so I can get my car back on the road. What can you guys really want to look at? All I want is my money back. My $67 for fixing a tire that did not need to be fixed. For lying. That's it. After going back and forth, they told me I would get a check in mail for $67 dollars. It would take 5-10 business days. It's 20 days later, and still no check. I called Friday, March 11, to be put on hold for 20 minutes. Literally could here someone pick up phone and immediately put me on hold again. After 4 times of being put on hold. I put them on hold, called again and spoke to whoever answered phone for her to tell me the service manager will call me back, that he is terribly busy at the moment and away from his desk. Suffice to say. This my last Chevy I will ever drive. Was planning on keeping it for another year or so but at this point, I rather just trade it in and get something else. Disgusted with their service. Sadly, they offer great service when buying the car, they go out of their way to make you comfortable, but then the service department will ruin the experience. Another sad affair is that I've been using them for 1 year and a half with no problems up until now. More

Rick and the entire team at Priority Chevy were great. Rick took the time to make sure we got the truck we wanted and there was zero pressure to buy. Rick took the time to make sure we got the truck we wanted and there was zero pressure to buy. More

I can't thank Igor, Justin, and Dave enough for working with me to purchase my new truck! They were EXTREMELY helpful and accommodating! Thanks guys!! with me to purchase my new truck! They were EXTREMELY helpful and accommodating! Thanks guys!! More

Very professional and relaxing atmosphere overall. It was awesome to work Rick Williams and the entire team at Priority Chevrolet in Newport News. If you need a new or used vehicle, this is the place It was awesome to work Rick Williams and the entire team at Priority Chevrolet in Newport News. If you need a new or used vehicle, this is the place to go! More

They was great! Sade Plummer was awesome, she knew what she was doing and what she had coming in… I was being a lil picky and she was awesome had patient with me ga Sade Plummer was awesome, she knew what she was doing and what she had coming in… I was being a lil picky and she was awesome had patient with me gave me water and met all my wishes….. More

If you need a vehicle Korbie at Priority is you go to guy. Excellent customer service and the car, although used, is a winner, beautiful and runs well. So well I may not need to access them to buy anothe guy. Excellent customer service and the car, although used, is a winner, beautiful and runs well. So well I may not need to access them to buy another one for a number of years but I’m sure it’ll be worth the wait 😊 More

I enjoyed every aspect of the buying process at this dealership. The sales associate (Joshua Dennis) was extremely accommodating and worked with me every step of they. There was no haggling. I was prese dealership. The sales associate (Joshua Dennis) was extremely accommodating and worked with me every step of they. There was no haggling. I was presented with options, I said what I needed and modifications were made. Seamless. I also worked with Meghan McHenry. She was knowledgeable, honest and pleasant. I had no questions as she was very thorough. I knew exactly what packages were available, which were most applicable and hire they would affect the cost. I also received a very helpful discount! More

This is the second time I have dealt with Priority Chevrolet in Newport News. Josh and Anna made me feel welcome, and honestly tried to find me exactly what I was looking for. Craig got me the best Chevrolet in Newport News. Josh and Anna made me feel welcome, and honestly tried to find me exactly what I was looking for. Craig got me the best price he could for the new vehicle and my trade in. I appreciate how welcoming the entire staff is. I appreciate Josh and Anna for their motivation and competence. I will surely see them both in a few more years. More

I bought a 2019 Chevy truck from Priority Newport News and it was the most awesome experience as far buying a vehicle. Sade the salesperson was awesome, George who crunched the numbers worked magic. I can and it was the most awesome experience as far buying a vehicle. Sade the salesperson was awesome, George who crunched the numbers worked magic. I can’t remember her name but the woman who is in charge of the different packages was awesome and very polite and funny. The man that did the financial work was awesome and is ex military so I thank him for his service. Everyone worked as a team to give me the best experience and the best deal on my truck. If your in the market for new or used vehicle Priority Chevy Newport News is the place to go. They have plenty of vehicles to choose from. Thank you everyone and especially Sade who is awesome. More

Rick was very knowledgeable and friendly. He answered all of our questions and helped us make an informed decision about our new Tahoe. Priority Chevrolet took great care of us and have even called a few tim of our questions and helped us make an informed decision about our new Tahoe. Priority Chevrolet took great care of us and have even called a few times since the purchase to make sure that we are satisfied with our purchase and to answer additional questions. More