The customer service for this dealership is VERY POOR. First off, making an appointment takes a whole month. I took my Sonata to have it serviced and had to wait, for what they said, about a week for a part that had to come in, which wasn't a problem. After about two weeks or so I called the service department NUMEROUS times to get a hold of my service advisor (Ken) only to be told he will call back when he is available and that he is "too busy." HE NEVER CALLED BACK. When I asked to talk to another service advisor, they said all of them were too preoccupied and that they will call me back. Not sure what could possibly be more important than updating your customer about their car, it only takes five minutes or so. I NEVER received any call from this department. I was frustrated so I called the parts department myself and asked if the part was in and they said it had arrived about a week or so ago (about a whole month later from my initial visit). Now, I have to wait another whole month to take it back, just for the part to be put in. This is ridiculous. Clearly, I am no longer returning here for future servicing requests and for all of you reading, I would not suggest going here. Seems like management has not changed as a lot of previous ratings have dealt with the same issue. I am confused as to why no changes have been made considering the amount of poor feedback from YOUR customers. Seems like they do not care about customers and just want your money.