Priority Hyundai

If I could give a zero, I would. I purchased a 2024 Pallisade in Feb 2024. I have nothing but issues since purchasing. Each time I have brought it in or towed, "nothing can be found" I purchased a 2024 Pallisade in Feb 2024. I have nothing but issues since purchasing. Each time I have brought it in or towed, "nothing can be found". I have seen managers sitting in their offices watching comedy shows on their tablets while their staff struggles. The service reps NEVER return calls, emails or texts. The only way I received any communication was if I drove there myself. I have spoken with Charles, with no success. Julie, the sales manager was also present for a very heated exchange and stood by with no assistance. We have now taken my car to Sountern Hyundai, within 1 day they have found the problem and actually are communicating with us. This entire dealership is deplorable. More

We purchased a brand-new 2024 Hyundai Palisade from Priority Hyundai. After the sale, they took the vehicle back to prep it for delivery. Unfortunately, when we received it, we noticed several issues: Priority Hyundai. After the sale, they took the vehicle back to prep it for delivery. Unfortunately, when we received it, we noticed several issues: scratched exterior paint, ink stains on the interior, and a chipped windshield. While they did repair the damage and offered complimentary all-weather floor mats, the vehicle was clearly not ready for delivery. We shared our honest feedback in the post-purchase survey, noting that the car did not meet the expected standards. Shortly after, the salesperson called us directly to express strong dissatisfaction with our comments—an uncomfortable and unprofessional response that only reinforced our concerns about the buying experience. Service Experience – A Frustrating Saga In June 2025, our Palisade’s battery died at 39,000 miles—just outside the warranty window. Priority Hyundai couldn’t identify any parasitic drain and charged us for a replacement. Over the next few months, the battery continued to die, leading to three more service visits. Each time, they claimed they couldn’t duplicate the issue and offered no resolution. On our second visit, communication was nearly nonexistent. We had to show up in person, only to find the manager watching YouTube in his office while staff complained about being overworked. By the third visit, we were told service department leadership had changed and communication would improve. It didn’t. We had to escalate to the dealership manager just to get a callback, and after keeping our vehicle for over a week, they still claimed the issue had “gone away.” On the fourth visit, we requested a refund for the battery, citing an obvious parasitic draw. Again, they denied the request, saying they couldn’t duplicate the issue. Communication remained poor throughout. Resolution Came Elsewhere We finally took the vehicle to another Hyundai dealership. Their team stayed in close contact, worked diligently to diagnose the issue, successfully duplicated the battery drain, and fixed it. Bottom Line: Avoid Priority Hyundai From a disappointing sales experience to a frustrating and unresolved service ordeal, Priority Hyundai failed to meet basic standards of professionalism, communication, and customer care. We strongly recommend taking your business elsewhere. More

I brought my 2013 Hyundai Accent to Priority Hyundai for a few basic services: • Replace the driver’s sun visor • Diagnose an A/C issue (not blowing cold) • Replace window switches for two malfunctioning a few basic services: • Replace the driver’s sun visor • Diagnose an A/C issue (not blowing cold) • Replace window switches for two malfunctioning windows • Perform a state inspection Instead, I was presented with a $5,300+ service estimate — more than the car is worth. The quote included numerous services I did not request, such as a coolant flush, transmission flush, fuel induction cleaning, brake flush, alignment, campaign bulletin add-ons, and more. To give one specific example: I was quoted over $1,100 to replace all window switches, even though I only needed two replaced. With a professional background in electronics troubleshooting, I can confidently say that price was unjustifiable. I paid their $400 diagnostic fee, but declined the rest of the work and had the necessary repairs performed elsewhere at a far more reasonable cost. I’ve documented the full estimate and reported this experience to Hyundai Corporate, the Virginia DMV Dealer Board, and the Better Business Bureau. I believe this was an aggressive attempt to upsell unnecessary work and take advantage of a customer. I strongly recommend getting a second opinion before authorizing any repairs here. More

DO NOT USE THE SERVICE CENTER! We purchased our car only 1 year ago, and in the 4 visits we have made to the service center we have had issues 3 of 4 times. They first dented o We purchased our car only 1 year ago, and in the 4 visits we have made to the service center we have had issues 3 of 4 times. They first dented our car before we ever were able to take it home. After, they had me come back because they couldn’t complete a recall repair correctly. At our most recent visit, for our “free” oil change, I declined a cabin air filter replacement, as it is a simple change and not worth over $100 for 5 minutes of labor. Only to pickup my car and have the loudest humming sound the moment my a/c turns on. After almost 3 weeks they finally got an appointment to look at why I had a new issue after their “service” just to tell me they got leaves in the blower of my a/c and want $200 to fix it (which the manager wanted to highlight would have been a free service had I used them to replace the cabin air filter). Absolutely insane that you can create an issue and return someone’s car back with more issues than it arrived, and then have the nerve to demand hundred of dollars to fix the issue they caused. Take my advice- no “free” oil changes for life are worth doing any business with this dealership- go ANYWHERE else. More

CAN I RATE a NEGATIVE 100? ? My 20 year old son's car broke down and was towed to your Service Dept. on MARCH 21. He made several daily calls - which the offsite service reps s ? My 20 year old son's car broke down and was towed to your Service Dept. on MARCH 21. He made several daily calls - which the offsite service reps sent messages - and never received return calls as to what the status was with his vehicle. I finally took over on April 18 and made several phone calls throughout the day. no return calls. April 21 (1 MONTH to the date) I called for the service dept. several times, I also called for and spoke with the Parts and Sales dept. - once I learned the service reps were off site - in hopes to have someone actually speak with the service staff. I then sent an email and actually "spoke" with the online rep - Jessica. That evening my son received a text - not a phone call - stating "Good afternoon, Hyundai needs a couple more things before we can submit the PA request for your engine replacement which will all be sent over tonight. We should have an answer from Hyundai by Thursday - Friday". First - He was never told ANYTHING about the status of his car - and he gets a text about an engine replacement - not even knowing why? I finally received a phone call from "Faith" in the dept. and she basically let me rant about how poor the customer service and communication was. - still not able to provide info on the car except that the engine "seized" I told her to actually leave my son a voicemail with a return phone number - he has not heard from her. It is now MAY1st - we have both made more phone calls - with no clue as to when his car will be fixed. This is a 20 year old who needs his own transportation to drive 30-40 MIN TO BASE and has been without a vehicle for over 1 month. Is this how all customers are treated in the service department or just young military personnel? I sent a complaint to Hyundai and of course, that also takes 2-3 days for a phone call. Unfortunately Priority Hyundai is not with the BBB - as I tried to contact them as well All I can do from Indiana is send emails / phone calls to help him. Paying for Ubers and finding rides for one month to and from work and even the grocery is tough when these young service members are already financially strapped. More

I dropped my 2021 Hyundai Sonata off for an oil change. I picked my car up and it wouldn't start. The service agent Angela was extremely disrespectful and unhelpful. I have called 4 times to speak with I picked my car up and it wouldn't start. The service agent Angela was extremely disrespectful and unhelpful. I have called 4 times to speak with a manager and have not been able to get into contact with them. I would advise no one to purchase a car from this dealership. Something needs to be done because they treat paying customers very poorly. More

All I need is a simple oil change, free since I bought my car here. It took weeks to get an appointment, which I work full time and husband deployed, and child in preschool, so it's just me dealing with it. car here. It took weeks to get an appointment, which I work full time and husband deployed, and child in preschool, so it's just me dealing with it. I booked a 12:30 appointment, and it's been almost 3 hours and they still haven't even started the oil change! The front desk told me "I"m next" and it'll be 45 minutes longer, initially I was told 2, 2.5 hours max... This isn't even worth a free service! I'm glad I declined the $500 in additional services they were trying to upsell me. More

3 hours and counting to get my tires rotated for routine maintenance. Driving 40 minutes for this isn’t worth it. Maybe Checkered Flag will do a better job. Multiple bad experiences at this dealership. maintenance. Driving 40 minutes for this isn’t worth it. Maybe Checkered Flag will do a better job. Multiple bad experiences at this dealership. More

Dealing with the service department and their apathy towards customers has been a truly trying experience. I’ll never go back for anything. I’ve wait almost 90 days to get my vehicle fixed. It’s never t towards customers has been a truly trying experience. I’ll never go back for anything. I’ve wait almost 90 days to get my vehicle fixed. It’s never their fault, always blamed on others, but KEN is also never there to tell you anything at all. They’re an unfunny joke even though they’re a bunch of clowns. More

Horrible service and unfriendly staff. Will never buy a car from them ever again. 8 hours and no repairs to car. Four hours for an oil change. Unacceptable. Will never buy a car from them ever again. 8 hours and no repairs to car. Four hours for an oil change. Unacceptable. More