Priority Lexus Newport News

Angie and her service teams are the best. Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my ca Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my car. I took his recommendations on what needed replacing. Thanks again. Bill More

Mohamad was very kind and made the sale smooth. Looking forward to driving my Lexus🩶 Looking forward to driving my Lexus🩶 More

The service was ok ! Until I had to have a back and forth confrontation with sam about the inside cleaning of the van. I felt disrespected by his tone . As I was relating Until I had to have a back and forth confrontation with sam about the inside cleaning of the van. I felt disrespected by his tone . As I was relating my concerns he asked if I wanted my money back. I told him this is not a way to handle things . Just clean the vehicle as it supposed to be cleaned. Then I gotten every excuse about why they wouldn’t put gas in the tank. After expressing my frustration and standing my ground. Everything was done correctly I also got gas. As a woman I felt like I was being taken for granted. More

Darrell did a great job explaining what needed to be replaced on my vehicle and getting me set up with a loaner while my car was in the shop! It did take about a day and a half longer than expected to b replaced on my vehicle and getting me set up with a loaner while my car was in the shop! It did take about a day and a half longer than expected to be completed, but all of the staff were friendly and helpful with any questions I had. More

Got appointment online a night before work was done to my satisfaction and delivered in time as promised. I am using this place to service my car for 13 years. satisfaction and delivered in time as promised. I am using this place to service my car for 13 years. More

As always…stellar service! !! I received a text message before they started servicing my vehicle. I also received a video of them checking my entire car! When service was com !! I received a text message before they started servicing my vehicle. I also received a video of them checking my entire car! When service was completed they come to the waiting lounge and sit down with you and to tell your their recommendations. Priority Lexus is AMAZING!!!! More

Very professional and nice to speak with, explained everything to me. I was very satisfied. everything to me. I was very satisfied. More

The service department is excellent. The videos provided by the mechanics are well done and informative. Jose manages a smooth running department. The videos provided by the mechanics are well done and informative. Jose manages a smooth running department. More

Mohammed took the time to go over every aspect of my new car and I left comfortable and confident that I could drive and enjoy it. car and I left comfortable and confident that I could drive and enjoy it. More

Great service and efficient also friendly service, and I was kept posted on the progress was kept posted on the progress More