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Priority Lexus Newport News

Newport News, VA

4.8
592 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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592 Reviews of Priority Lexus Newport News

September 21, 2020

I wanted to see if there were a way that we could get out of our Honda lease and back into a Lexus. We had dealt with Patrick Antar at Charles Barker previously with a prior Lexus. This time, Patrick was abl More

by webemartins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick (Frenchie) Antar
Oct 27, 2020 -

Priority Lexus Newport News responded

Congratulations on your new Lexus and thank you for choosing Charles Barker Lexus. We appreciate your 5-star review and feedback. So happy to hear that Patrick provided you excellent customer service. Please let us know if we can be of service in the future.

September 21, 2020

Best car buying experience I have ever had!. Tim Zay was great! He had the car ready for me to test drive when I got there and was attentive, answered all of my questions and very knowledgeable about the Le More

by Stella!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Jane Tucker, Tim Zay
Oct 27, 2020 -

Priority Lexus Newport News responded

Thanks so much for the 5-star review! We are so glad you received excellent customer service and that Tim and Tony were there to help get into your new Lexus. Please let us know if we can be of service in the future.

September 20, 2020

Great car buying experience. Matt Perez is a young, hard charging individual. Extremely customer oriented, professional, friendly. Was always available to us whenever we called with questions. More

by lynn.denney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Cahoon, Jane Tucker, Matt Perez
Oct 27, 2020 -

Priority Lexus Newport News responded

Thank you so much for your 5-star review and feedback. We strive to provide excellent customer service every day to every customer and it sounds like Matt did just that. Thank you for your business and please let us know if you need anything in the future.

September 16, 2020

Drove up in a Kia... Drove away in a Lexus !Upon entry Drove up in a Kia... Drove away in a Lexus ! Upon entry into this facility me (and my wife) was given the highest degree of respect from Mr. Antar (F More

by DroveUpInKia...DroveAwayInLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Cahoon, Mohamad Mayassi, Patrick (Frenchie) Antar, Tim Zay
Oct 27, 2020 -

Priority Lexus Newport News responded

Thank you so much for the 5-star review and feedback. Our goal is provide excellent customer service every day and it sounds like Frenchie did just that. We are lucky to have him on our team. Congratulations on your new Lexus and please let us know if you should need anything in the future.

September 04, 2020

First class all the way through the entire buying experience. First time in a long time that I have been told “your word is good enough for us Mr. Crockett”. I will definitely be a repeat buyer!! More

by CrocPot
Recommend Dealer
Yes
Employees Worked With
Thomas Cahoon, Patrick (Frenchie) Antar
Oct 27, 2020 -

Priority Lexus Newport News responded

We greatly appreciate this 5-star review and feedback. Our goal is provide excellent customer service every day and it sounds like we did just that. Congratulations on your new vehicle and let us know if you should need anything in the future.

September 02, 2020

This was a fantastic experience, the purchase of our 2020 Lexus GX460. The dealer and salesman cared about our requests, concerns, and questions. All areas of the dealership were superb. More

by frklein1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name, but it was the finance manager., Mohamad Mayassi
Oct 27, 2020 -

Priority Lexus Newport News responded

Thanks so much for this 5-star review and feedback. We strive to provide excellent customer service to every customer and we are glad to hear your experience was a great one. Enjoy your new GX! Please let us know if you should need anything in the future.

August 19, 2020

Best car buying experience ever! Mohammad was attentive, knowledgeable, and found me the perfect vehicle. All while social distancing. I would definitely buy there again. More

by Shellcrab46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Mohamad Mayassi, Jane Tucker
August 17, 2020

I have been lookig for a 17 gs 350 for over 8 months...Contacted Mr Mayassi...boom 3 days later one came thru 17 gs 350..a trade in.....color Nightfall Mica....from there on i scooped her up..nam More

by poppi4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
General Manager, Mohamad Mayassi, Jane Tucker
August 15, 2020

Fantastic Dealership I have dealt with this dealership for over 14 years and they are great in every respect. I have purchased two vehicles and had three vehicles service More

by pinoble1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Mohamad Mayassi
August 11, 2020

New vehicle Purchase Everyone treated us professionally to ensure we got the deal we verbally agreed to. No playing games to surprise us with even one penny more than we h More

by Scheevel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Blackburn (Va Beach location) actually sold us. Matt completed the transaction, Thomas Cahoon, Matt Perez
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