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Priority Lexus Newport News

Newport News, VA

4.8
742 Reviews
Call Dealership (757) 234-6000
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12831 Jefferson Avenue

Newport News, VA

23608

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742 Reviews of Priority Lexus Newport News

September 05, 2025

Latoya was great she always effectively addresses m concerns regarding my vehicle she provides great customer service More

by Mizpjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Sep 05, 2025 -

Priority Lexus Newport News responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 31, 2025

I’m very impressed with the service I’ve received thus far. I was advised of the details of my service. I was also thanked & called. I felt like a Priority…LOL. More

by Ms Peachy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shavon, Mohamad Mayassi, Matt Perez
Print
Aug 31, 2025 -

Priority Lexus Newport News responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Lexus Newport News.

August 29, 2025

Sales experience was fine. It went smoothly with no surprises. The sale rep. Was very knowledgeable and friendly. More

by Dgeorge26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi, Matt Perez
Print
Aug 29, 2025 -

Priority Lexus Newport News responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 23, 2025

I always receive excellent service at this dealership! !! Although my car is not a Lexus; they provide stellar treatment!!! More

by kbranch1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Becerra
Print
Aug 24, 2025 -

Priority Lexus Newport News responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 14, 2025

Excellent service. clean service center. Friendly associates. Service performed in the time stated. Car was clean after service. More

by hsrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Aug 14, 2025 -

Priority Lexus Newport News responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Lexus Newport News to be a positive one. Please don't hesitate to reach out if you need anything else.

August 13, 2025

Priority has been a very positive experience, from buying in 2024 to service in 2025. Excellent dealership. More

by RPH907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Aug 13, 2025 -

Priority Lexus Newport News responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Lexus Newport News, we look forward to having you as a valued customer for many years to come!

August 10, 2025

They are friendly and helpful. I got a clear checklist to know the condition of my car and a video explaining their inspection results. More

by kueijih.lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyera
Print
Aug 10, 2025 -

Priority Lexus Newport News responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Lexus Newport News.

August 07, 2025

This was our first time requesting service at your dealership and found it to be a very pleasant experience. More

by Antbar41
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose B, Angela Hoover
Print
Aug 07, 2025 -

Priority Lexus Newport News responded

Thank you for choosing Priority Lexus Newport News and for sharing your experience with us! We hope to serve you again in the future! Safe travels!

August 03, 2025

The experience was amazing. Everyone is professional and the service was timely. Great team effort in my observation. More

by jstbreal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Aug 03, 2025 -

Priority Lexus Newport News responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 30, 2025

First service was performed in a timely manner and the technicians were very professional as well as nice. More

by carpetman100
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover, Jane Tucker, Matt Perez
Print
Jul 31, 2025 -

Priority Lexus Newport News responded

Thank you for sharing your first experience with the Priority Lexus Newport News team! We look forward to welcoming you back with the same level of professionalism and care. Safe travels!

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