Priority Lexus Newport News

Very easy to get service appointment, quick check in, friendly service personnel and great service. friendly service personnel and great service. More

Kyera was pleasant on arrival. Was only there for tire rotation and state inspection, so not much to work with yet. Time of completion for such a small task was fair with a sched Was only there for tire rotation and state inspection, so not much to work with yet. Time of completion for such a small task was fair with a scheduled appointment. Will try them again. Mike More

It’s clean Mr. Edwin was polite and respectful and helpful. Very informative and very knowledgeable on the topics of Lexus Edwin was polite and respectful and helpful. Very informative and very knowledgeable on the topics of Lexus More

Went in for oil change which was good but at the end of service they locked my keys in the car which made me late for work.Woukd be great if they could have compensated me something for their mistake. I do service they locked my keys in the car which made me late for work.Woukd be great if they could have compensated me something for their mistake. I do have a video of the situation. More

Great customer service very knowledgeable of the vehicle that you are purchasing. No pressure in buying a vehicle. Taylor went out of his way on a rainy night to show us the vehicle we were looking for. The that you are purchasing. No pressure in buying a vehicle. Taylor went out of his way on a rainy night to show us the vehicle we were looking for. The finance team working with Brandon showed exceptional service knowledgeable of finance portion of buying a car. it was easy and we were not at the dealership all night. More

Great service and patience the sales person had was appreciated. I will recommend this location to others 😊 appreciated. I will recommend this location to others 😊 More

We had a great Experience with Michael. He was very knowledgeable about cars. Taylor was very helpful with the technology part. We’ve worked with Amanda and Matt before so that went well. W He was very knowledgeable about cars. Taylor was very helpful with the technology part. We’ve worked with Amanda and Matt before so that went well. We stayed with Lexus again partly because of the customer service on the sales side and definitely because of the Vehicle Service Department. More

Very pricey but location convenient service personal are always polite, curious and informative as work is being done. always polite, curious and informative as work is being done. More

The service is always excellent. Professional quality and delivered on time. Very courteous staff. Thank you. Professional quality and delivered on time. Very courteous staff. Thank you. More

Very friendly and helpful. I am not sure the door lock repair will hold but it was working when I left them. I am not sure the door lock repair will hold but it was working when I left them. More