Priority Lexus Newport News

Kyera at Priority Lexus Newport News deserves every bit of recognition we can possibly give her! We are a mother and daughter who both absolutely love her. My Mom brings her own car in for service and I br of recognition we can possibly give her! We are a mother and daughter who both absolutely love her. My Mom brings her own car in for service and I bring my Dad’s car; we both feel incredibly fortunate to have Kyera looking after us. Her honesty, kindness, and genuine care mean so much to our family. She takes the time to explain things, answer our questions, and help us feel comfortable with the decisions we make about our vehicles. Having a service advisor we trust this much gives us tremendous peace of mind. What makes Kyera truly exceptional is the warmth she brings to every interaction. She makes us feel welcome, remembered, and appreciated. She has built a relationship with our family that we genuinely treasure. Both of us have had such wonderful experiences with her and we regularly talk about how grateful we are to have someone we can count on. Kyera is a major reason we continue to choose Priority Lexus Newport News; knowing we will see her makes bringing our cars in something we actually look forward to. To the leadership at Priority Lexus Newport News: please recognize, value, and retain this extraordinary woman. Kyera represents your dealership beautifully, and the trust and loyalty she inspires are invaluable. We hope you appreciate just how much she contributes to your customers’ experience. Thank you, Kyera, for taking such wonderful care of our family. Five stars hardly feels like enough 🙌 More

Outstanding customer service, very respectful and polite, answered all concerns and questions with no hesitation. answered all concerns and questions with no hesitation. More

Mohamed and the team were great! There was absolutely no pressure to make a purchase. They took the time to go through everything in detail and answered every single question we had, There was absolutely no pressure to make a purchase. They took the time to go through everything in detail and answered every single question we had, leaving us plenty of room to make an informed decision. We really appreciated the outstanding level of service! More

Great customer service, always takes good care of my car. Waiting room is very comfortable and well stocked with snacks and drinks. Never have excessive wait times. Waiting room is very comfortable and well stocked with snacks and drinks. Never have excessive wait times. More

Customer service was amazing- Darrell was so nice and helpful. Darryl took me to my office while I was getting my car serviced and was great! White glove service helpful. Darryl took me to my office while I was getting my car serviced and was great! White glove service More

Service is always excellent. The service reps are super. Always answers my questions in detail. The service reps are super. Always answers my questions in detail. More

Great prompt service, very professional, work was completed on time, plus the vehicle was washed. completed on time, plus the vehicle was washed. More

Gage and Shain provided great customer service. Mgr. Very friendly and greeted at the end of purchase Mgr. Very friendly and greeted at the end of purchase More

I am always treated very well at my service appointments. I usually wait on it and it is done in the time promised. Latoya always treats me with the utmost respect. She is wonderful. I usually wait on it and it is done in the time promised. Latoya always treats me with the utmost respect. She is wonderful. More

Making appointment was very easy and got the day and time I wanted. Work was done perfectly and even they wash and vacuum my car. Price was little high but got peace of mind that I they used right part and w I wanted. Work was done perfectly and even they wash and vacuum my car. Price was little high but got peace of mind that I they used right part and work done by well trained technicians. More