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Priority Lexus Newport News

Newport News, VA

not yet
rated
506 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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506 Reviews of Priority Lexus Newport News

December 08, 2020

Overall easy transaction, 'Frenchy' was very helpful and communication was awesome! Would recommend this dealership for friendliness, clean, and fast delivery. GREAT EXPERIENCE! A+++ Thank you! More

by Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Tucker, Patrick (Frenchie) Antar
December 01, 2020

I've bought 12 Lexus cars over the last 10 years and continue to be very satisfied with every aspect of the Charles Barker Newport News dealership! More

by edwardshugrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Cahoon, Tony Rutherford, John Keck, Matt Perez
November 21, 2020

They’re very helpful and very professional explaining stuffs about the car I bought. Highly recommend agents. Me and my husband are happy about it. More

by Kristine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Mohamad Mayassi
November 06, 2020

Mo is a complete pro. He is responsive, thorough, and obviously dedicated to making his customer's happy. More importantly, he treats customers like *people*, making the human connection more important t More

by dinman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Cahoon, Tony Rutherford, Mohamad Mayassi, Jane Tucker
November 02, 2020

Great customer service ever. Jane Tucker went above and beyond the call of duty. Mohamad was great and a pleasure to work with as well. There was constant communication; keeping me informed. Service depar More

by Ness9115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service department staff is outstanding , Mohamad Mayassi, Jane Tucker
Nov 04, 2020 -

Priority Lexus Newport News responded

We really appreciate your feedback! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

November 01, 2020

We dealt with Patrick "Frenchy" Antar. He was very professional and obviously enthusiastic about his product and his company. He carefully explained the basics of the car we bought and encouraged us t More

by timwright1940
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Jane Tucker, Patrick (Frenchie) Antar
Nov 02, 2020 -

Priority Lexus Newport News responded

We appreciate the 5-stars and feedback, we are glad to hear that you had a great car buying experience with Frenchy! Please let us know if we can be of assistance in the future. Thank you for Riding with Charlie!

October 30, 2020

Mohamad and crew worked exceptionally hard to get us the car we wanted. 2021 inventory was limited, but they found a way to get in done. An incredible buying experience. More

by trowerle
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Jane Tucker, Matt Perez
Nov 02, 2020 -

Priority Lexus Newport News responded

Thank you so much for the kind words and 5-star review! Mohamad and our entire team at Charles Barker Lexus Newport News are assets. We are very glad to hear that you had a great car buying experience. Thank you for Riding with Charlie!

October 30, 2020

My experience started out being disappointing because the exterior and the interior of the SUV I wanted could not be found, but Mohamed ensured me that they will work hard to find the right SUV for me. I a More

by Dburr31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Mohamad Mayassi
Nov 02, 2020 -

Priority Lexus Newport News responded

Thank you for the 5-stars and the review and feedback. We are happy to hear that we were able to find the SUV you wanted and that Mohamed and Tony provided excellent customer service. Thank you for Riding with Charlie!

October 25, 2020

When my husband and I were approached by Mohamad, we felt comfortable talking to him right away. Superb customer service from Mohamad, Tony and Jane. More

by Eledst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Mohamad Mayassi, Jane Tucker
Oct 27, 2020 -

Priority Lexus Newport News responded

Thank you so much for the 5-stars and great review! We are glad to hear you received excellent customer service. We are very lucky to have Mohamad, Tony and Jane on our team. Let us know if you should need anything in the future.

October 16, 2020

Excellent customer service from salesman, Mohamad and Manager Tony. Purchasing my new Lexus today was such a wonderful experience. I would recommend "riding with Charlie" More

by Drbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rutherford, Mohamad Mayassi
Oct 27, 2020 -

Priority Lexus Newport News responded

We appreciate your 5-star review and feedback! We are glad to hear that you received excellent customer service. We are lucky to have Mohamad and Tony on our team and thank you for Riding with Charlie!

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