Priority Lexus Newport News

Purchased 2012 Lexus ES350 used by dealer as service loaner. Salesperson Khalid initially quite helpful but became irritable and arrogant when issues immediately following delivery became apparent. New loaner. Salesperson Khalid initially quite helpful but became irritable and arrogant when issues immediately following delivery became apparent. New finance manager unable to answer basic questions re payments anr very arrogant. Sales manager Thomas Cahoon extremely arrogant, requiring us to seek assistance from lexus corporate to get small cosmetic defect discovered 12 hours after delivery fixed. Car delivered with small rear bumper primarily cosmetic issue discovered morning after delivery. When reported, Khalid initially tried to be helpful by checking with his manger - presumably Cahoon. During phone call with Cahoon, Cahoon stated that deal was so good (it was) that there was no money for him to do anything and that anyway we had purchased the car "as is". Not true as a certified preowned with 3 year warranty. Neither he nor Khalid knew what the marks looked like nor did they take the trouble to have us come in and show them. We are not exactly sure when the marks appeared but it was before delivery of the car. After extremely nasty conversation, a threat of arbitration and phone call to Lexus customer support line at California HQ dealer agreed to look at the car. Once again service triumphed over sales. Car taken to service manager on 5/31 where cosmetic was greatly improved and where the service staff could not have been nicer. A good omen I hope for future service. The sales experience was the worst I have experienced in narly 30 years of buying luxury brands including Porsche, BMW and Acura. More

It was the best car buying experience, everyone was so helpful and friendly!! It was a very relaxed environment, everyone remembers you and your name. helpful and friendly!! It was a very relaxed environment, everyone remembers you and your name. More

Everyone was great! I was treated with respect and honesty. I would recommend Charles barker Newport News to anyone. Muhammad and all were great. Thanks honesty. I would recommend Charles barker Newport News to anyone. Muhammad and all were great. Thanks More

Painless purchase! Mohammed was wonderful! I hate car shopping and kept putting off buying a new car. My husband had been encouraging me for the past year. I would definitely come back. shopping and kept putting off buying a new car. My husband had been encouraging me for the past year. I would definitely come back. More

A superb experience!! The entire staff was so professional and caring. Can't find enough good words to say thanks. From the time I walked in the door I felt like a member of the Barker Lexus Tea professional and caring. Can't find enough good words to say thanks. From the time I walked in the door I felt like a member of the Barker Lexus Team. Kudos to Mohamad - a superb salesman More

Very friendly and helpful persons in the Sales Department who seemed genuinely interested in the customer. Every facet of the Sales Department staff gave immediate attention to questions and needs. who seemed genuinely interested in the customer. Every facet of the Sales Department staff gave immediate attention to questions and needs. More

The whoe experience was amaing! The best part was the big red bow that they had on the car when I arrived at the dealership to pick it up! They really know how to make you feel special!! red bow that they had on the car when I arrived at the dealership to pick it up! They really know how to make you feel special!! More

As a new person to the Tidewater area I was impressed with the customer service provided by Jim Hernandez and Kevin Morgan, made this experience of purchasing a new vehicle a pleasure. with the customer service provided by Jim Hernandez and Kevin Morgan, made this experience of purchasing a new vehicle a pleasure. More

There are very professional and very informative. They helped us to select the best option and they were not too pushy the first day I tried the car helped us to select the best option and they were not too pushy the first day I tried the car More

We brought in our 2005 RX330 for a state inspection and visited the showroom to pass the time. We really didn't intend to buy a new car now but changed our mind after talking with Thomas Cahoon. The terms visited the showroom to pass the time. We really didn't intend to buy a new car now but changed our mind after talking with Thomas Cahoon. The terms of the "deal" were attractive enough that we decided that it was time for a new car and ended up buying a 2013 GS350.. The total experience with Thomas and Laura Carman was "first class, top shelf" in every way. More