Priority Lexus Newport News

Dealership was courtesy and establishment was clean things were done in a timely manner enjoyed the service things were done in a timely manner enjoyed the service More

My service with Jose was quick, efficient, and exactly what I requested. Roberto the technician did an excellent job and clarified all my questions once the work was completed. Thank you! what I requested. Roberto the technician did an excellent job and clarified all my questions once the work was completed. Thank you! More

Great service, friendly and knowledgeable staff, and excellent communication throughout the process. I will definitely be back for future service visits. excellent communication throughout the process. I will definitely be back for future service visits. More

I made a on appointment with the dealership, I was met as I entered by Gregory. He introduced to me to Mohamad Mayassi “MO” a pleasant man that made you feel like a friend. I told him my wife and were going I entered by Gregory. He introduced to me to Mohamad Mayassi “MO” a pleasant man that made you feel like a friend. I told him my wife and were going to our Great Granddaughter’s 4th birthday party. I explained we didn’t have much time. I indicated I was interested in a used Lexus ES 350 with low mileage. He told me they had just taken a trade in. He invited us relax in the in customer setting area. He showed us the vehicle it was nice but, I didn’t think we were interested in it. He explained that he had the perfect car. It was 2024 with just 261 miles on it. It was beautiful Silver with Acorn interior color. We drove it, we really liked it. But we were running out of time. I explained I had doctor’s appointment on Tuesday morning 12/10/24. And that I would meet with him. I brought a friend with me. We realized we use to go to a restaurant that Mo worked it. We frequently ate there on Friday evenings. It was also like old home week!!! He is by the best salesman I ever dealt with. Very knowledgeable,polite, answered all my many queries. I purchased the the car on the 10 th.my Son’s birthday. Dealership kept the vehicle and we decided to pick it up on Dec. 13th. When we arrived the car was setting on display with large red bow on it. My wife of 61 years was thrilled with it, we signed the paperwork I More

Latoya is a gem. The best I’ve dealt with. Everything she said was right on point The best I’ve dealt with. Everything she said was right on point More

This dealership has the BEST Sales person, very professional, knowledgeable, impressive down right patients and understanding of customers needs to ask as many questions as possible. What an excel professional, knowledgeable, impressive down right patients and understanding of customers needs to ask as many questions as possible. What an excellent experience. I am more than satisfied. Thank you and please keep up the great work. More

Latoya is the best! I was able to get in without an appointment, and the service was finished in a timely manner. By far the best experience I’ve had at a Lexus store. I was able to get in without an appointment, and the service was finished in a timely manner. By far the best experience I’ve had at a Lexus store. More

We are very pleased with the Lexus dealership sales and service department. I’ve had my Lexus serviced twice and they were very thorough and personable. One plus for me is the complimentary car wash. I don service department. I’ve had my Lexus serviced twice and they were very thorough and personable. One plus for me is the complimentary car wash. I don’t care for the local car washes. It cost me $28. last time. That was just a wash and dry. When I noticed they didn’t sweep the back floor, I asked and the guy said, oh no I forgot. No tip for him. I recommend Lexus. More

Had my car in for annual state inspection. The technician went far above and did a video showing my vehicle inspection. It was amazing and first ever. Priority Lexus Service Center is the bomb The technician went far above and did a video showing my vehicle inspection. It was amazing and first ever. Priority Lexus Service Center is the bomb!! More

Dealer/Daryl was honest and upfront about the sale of my TX. He was attentive to our questions and needs. I was satisfied with putting a down-payment to reserve the vehicle until it was ready to be sold. On TX. He was attentive to our questions and needs. I was satisfied with putting a down-payment to reserve the vehicle until it was ready to be sold. Once the recall issue was resolved, the sale of the car moved swiftly. Would have loved to have gotten a little more of an incentive for having to wait several months for the vehicle. All in all, it was a good experience with this dealership. More