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Priority Lexus Newport News

Newport News, VA

4.8
578 Reviews
Call Dealership (757) 234-6000
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12831 Jefferson Avenue

Newport News, VA

23608

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578 Reviews of Priority Lexus Newport News

November 26, 2024

Service department very professional. Our salesman continues to support us 👍. We have bought several LEXUS from this dealership Very responsive to our concerns More

by JCD3NAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHALEB. DONNA
Report | Print
Nov 27, 2024 -

Priority Lexus Newport News responded

Thank you for your continued trust in Priority Lexus Newport News! We're delighted to hear that our service department and sales team have been supportive and responsive. We look forward to assisting with any future needs!

November 26, 2024

Mr. MOHAMAD MAYASSI Thank you for professionalism, kindness and customers service. Also, your patience and knowledge throughout the process of purchasing my vehicle were invaluable. I highly recommen More

by gowilliams59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi, Matt Perez
Report | Print
Nov 27, 2024 -

Priority Lexus Newport News responded

Thank you for the glowing review! We're delighted to hear that Mohamad provided exceptional service at Priority Lexus Newport News. Your recommendation means a lot to us, and we hope you're enjoying your new vehicle!

November 25, 2024

My experience with priority Lexus Newport News was pleasant. Taylor was my Salesman and he went above and beyond Exceed my expectations. If I was to ever purchase again, I will go back to him. Thank y More

by lachandafoster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Gaul
Report | Print
Nov 27, 2024 -

Priority Lexus Newport News responded

Lachanda, we're delighted to hear that Taylor exceeded your expectations at Priority Lexus Newport News! Enjoy your new ES 350 and thank you for choosing us.

November 25, 2024

Easy to get a service appointment, good customer service reps, excellent finance people, reliable service. More

by kjnugent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Report | Print
Nov 27, 2024 -

Priority Lexus Newport News responded

Kjnugent, we're delighted to hear you had a positive experience with our team at Priority Lexus Newport News! Thank you for highlighting the ease of service and excellent customer support. We appreciate your feedback!

November 21, 2024

Customer service was good I do love that idea of the video that shows the service being performed. More

by Blaqueskj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya
Report | Print
Nov 21, 2024 -

Priority Lexus Newport News responded

Thank you for your feedback! We’re glad you appreciated our customer service and enjoyed the video showcasing the service being performed. Transparency is important to us, and we’re happy to provide that experience. We look forward to serving you again at Priority Lexus!

November 20, 2024

Everyone was very informative and courteous . . we were very happy with the service . The video was extremely thorough and a great way to provide customers with a direct visualization of what ac More

by cmirach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover, Patrick (Frenchie) Antar
Report | Print
Nov 20, 2024 -

Priority Lexus Newport News responded

Thank you for sharing your positive experience with Priority Lexus Newport News! We're delighted to hear that our team, especially Latoya, provided informative and courteous service. It's great to know the video was helpful in understanding your vehicle's needs. We appreciate your support!

November 19, 2024

Great service from Jose and team! Really happy they got me in and out on short notice. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 20, 2024 -

Priority Lexus Newport News responded

Thank you for your feedback! We’re thrilled to hear that Jose and the team provided great service and accommodated you on short notice. Your satisfaction is our priority, and we’re glad we could help. We look forward to serving you again at Priority Lexus!

November 16, 2024

Excellent service, attention to detail, kept me informed vis text and video and personal attention. More

by lnorkoret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyiera, Angela Hoover
Report | Print
Nov 18, 2024 -

Priority Lexus Newport News responded

Thank you for your feedback! We’re so pleased to hear that you experienced excellent service, attention to detail, and consistent communication through text and video. Providing personal attention and keeping you informed is important to us, and we’re glad we could meet your expectations. We appreciate your trust in Priority Lexus and look forward to serving you again!

November 13, 2024

Mr.Mo did a excellent job on showing us the car and explained the process would recommend Lexus to my family and friends thank you Lexus for having a wonderful staff.. More

by AlbrenAl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi, Patrick (Frenchie) Antar
Report | Print
November 11, 2024

The overall service level has improved greatly since Priority took over the dealership. I hope they continue to focus on the overall customer experience! More

by bktomberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Report | Print
Nov 11, 2024 -

Priority Lexus Newport News responded

We're delighted to hear that you've noticed improvements since Priority Lexus Newport News took over! Our team is committed to enhancing the customer experience, and your feedback means a lot. Thank you for sharing your thoughts with us!

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