Priority Lexus Newport News

My experience on having my 2024 RC 350 F Sport serviced on Saturday was from a 1st Class Service Department and Merchandise store. Great communication from everyone i encountered especially from the Servic on Saturday was from a 1st Class Service Department and Merchandise store. Great communication from everyone i encountered especially from the Service Rep "Latoya" who displayed friendliness, attentiveness and great customer service skills throughout! Bravo Zulu! Be seeing y'all again at the next service. More

Mohamad at Priority Lexus of Newport News was a pleasure to work with. Very knowledgeable and helpful during the car buying experience! Highly recommended!!! to work with. Very knowledgeable and helpful during the car buying experience! Highly recommended!!! More

Staff was polite and professional. Work was done in a timely manner. Lounge was comfortable. Work was done in a timely manner. Lounge was comfortable. More

They quickly identified my car’s problem and fixed in two days. I also got a loaner car to drive when they were fixing my car. People are friendly and professional. days. I also got a loaner car to drive when they were fixing my car. People are friendly and professional. More

Prompt service and courteous service. Good communication. Receiving a video of the service was a nice touch. Good communication. Receiving a video of the service was a nice touch. More

Knowable service people (service writer and technician) . Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my sale man came buy and checked to make sure I was being taken care of.. More

The Customer Service team are certainly experienced, providing outstanding customer relationship and wonderful wonderful demeanor. I love bringing my car here for service providing outstanding customer relationship and wonderful wonderful demeanor. I love bringing my car here for service More

The car is just what I wanted RX 350 and Taylor helped me a lot and helped me to understand all the electronics. I guess , I’m still learning. a lot and helped me to understand all the electronics. I guess , I’m still learning. More

Dealership was courtesy and establishment was clean things were done in a timely manner enjoyed the service things were done in a timely manner enjoyed the service More

My service with Jose was quick, efficient, and exactly what I requested. Roberto the technician did an excellent job and clarified all my questions once the work was completed. Thank you! what I requested. Roberto the technician did an excellent job and clarified all my questions once the work was completed. Thank you! More