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Priority Lexus Virginia Beach - Service Center

Virginia Beach, VA

4.9
318 Reviews

318 Reviews of Priority Lexus Virginia Beach - Service Center

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May 04, 2025

Brian was efficient and kind. Explained all services being done. Communication was good and I liked the texting option. More

by Martins Schmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
May 05, 2025 -

Priority Lexus Virginia Beach responded

Martins, we're delighted to hear that Brian provided efficient service and clear communication at Priority Lexus of Virginia Beach. Thanks for the feedback!

May 04, 2025

Corbet was actually wonderful as usual. The detailing of my car inside and outside has a lot to be desired. One of the things that it came in for with my windshield and it was not done whic More

by Jill
Recommend Dealer
Yes
Employees Worked With
Corbitt
May 05, 2025 -

Priority Lexus Virginia Beach responded

Jill, thank you for your feedback and I'm glad to hear Corbet was wonderful. I apologize for the oversight with your windshield repair and detailing; we aim to improve on this next time. Please feel free to reach out if there's anything else you'd like us to address before then. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

May 03, 2025

Brian Winslow is always a 5 star 🌟 service writer for me. Will go back to him again for my next service visit More

by darrelljohnson2244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow service
May 05, 2025 -

Priority Lexus Virginia Beach responded

Darrell, we're delighted to hear that Brian provided you with exceptional service at Priority Lexus of Virginia Beach. We look forward to welcoming you back for your next visit!

May 02, 2025

They are very honest, open, and straightforward with their service and provide the opportunity to have extra services preformed, but completely optional and up to the customer. I never felt pressured or More

by connorj8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
May 02, 2025 -

Priority Lexus Virginia Beach responded

Connor, it's fantastic to hear that you had a positive experience with our team at Priority Lexus of Virginia Beach. We always aim for transparency and customer comfort in every interaction. Thanks for sharing your feedback!

April 30, 2025

I was in for a routine service and a state inspection. Craig was friendly, courteous, and professional . More

by graz2416kn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Rash, Brad Rose
May 02, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with us at Priority Lexus of Virginia Beach! We're delighted to hear that Craig provided friendly and professional service during your visit. We look forward to serving you again in the future!

April 29, 2025

The process was fast and painless. The employees were awesome to deal with and the tech attention to detail was amazing. More

by Beenfishing45
Recommend Dealer
Yes
Employees Worked With
Rose
May 02, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that your experience at Priority Lexus of Virginia Beach was smooth and enjoyable! Our team takes pride in providing excellent service, and it's great to know we hit the mark. Thanks for choosing us!

April 26, 2025

Easy to get the appointment, professional yet warm welcome and fast service. Especially Mike was very helpful. A five star experience More

by aseslika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 28, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear about your five-star experience at Priority Lexus of Virginia Beach! It's wonderful that Mike and the team provided a professional yet warm service. Thank you for choosing us, and we look forward to serving you again!

April 26, 2025

Isabella is an outstanding service representative. She keeps her customers informed on their status of their vehicles and explains required service in easy t understand language. We’ve been taking ou More

by pfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
Apr 28, 2025 -

Priority Lexus Virginia Beach responded

It's fantastic to hear that Isabella has been providing such excellent service at Priority Lexus of Virginia Beach! We appreciate your continued trust in us and are delighted to know you're always satisfied with our care. Thank you for sharing this feedback!

April 25, 2025

Priority Lexus is a superb Lexus dealer! Bonnie was my service advisor and she provided exceptional customer service. She is very knowledgeable about my vehicle and explained everything sup More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Priority Lexus Virginia Beach responded

Chris, we're delighted to hear that Bonnie provided you with exceptional service at Priority Lexus of Virginia Beach. Thank you for sharing your experience and kind words!

April 22, 2025

I was very pleased with the service I had on my car. There were several things that I had done on Monday. But I was very pleased with the way Isabella helped me!! More

by bandlchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department - Isabella
Apr 23, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Isabella provided excellent service during your visit at Priority Lexus of Virginia Beach! Thank you for sharing your positive experience with us.

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