Priority Lexus Virginia Beach - Service Center

The dealership (like many others) uses third party supplier (Wynns) products and uses the products for many services not specified in the Lexus Warranty and Services Guide. Thus, my 90K mile service ( supplier (Wynns) products and uses the products for many services not specified in the Lexus Warranty and Services Guide. Thus, my 90K mile service (performed at 81K actual miles on car) has over $500 of service charges that are not required in the manual listed above. This sort of thing should not happen at a certified dealership. There are other anomalies on my invoice that appear to be double charges. This is not the first time that this has happened and I have mentioned it to the service advisor. Unfortunately it is the closest dealer so my choices for dealer service are limited. More

Customer service was great and very prompt when I arrived for my appointment. My vehicle was complete on time. for my appointment. My vehicle was complete on time. More

Superb professionalism, and in their handling of my vehicle. It was cleaned upon picking up my vehicle. vehicle. It was cleaned upon picking up my vehicle. More

Fantastic dealership. They are ahead of the crowd. All technicians and managers are professional and knowledgeable. They are ahead of the crowd. All technicians and managers are professional and knowledgeable. More

I continue to come here because of their customer service. Brian is always so helpful and takes the time to explain everything. I know that I am in good hands. service. Brian is always so helpful and takes the time to explain everything. I know that I am in good hands. More

Isabella was great handled my service very professionally. Great experince and all work was completed timely professionally. Great experince and all work was completed timely More

The service was great. The appointment was an hour later, but the car was serviced. The estimated service completion was spot on - an hour. The service consultant was cour The appointment was an hour later, but the car was serviced. The estimated service completion was spot on - an hour. The service consultant was courteous, friendly, and very professional. My wife and I had an excellent experience. More

Everything went well with the inspection, but the cleanup of the car did not driver side was all cleaned. Mat were put back in passenger side window was not clean the front window and the mat was just thrown of the car did not driver side was all cleaned. Mat were put back in passenger side window was not clean the front window and the mat was just thrown in there. More

Been going to this dealership for 20 plus years. I have found the to be very professional. I have found the to be very professional. More

Service was first rate. Everyone I dealt with was nice and helpful. I have no complaints. Everyone I dealt with was nice and helpful. I have no complaints. More