Priority Lexus Virginia Beach - Service Center

The entire process was quick and easy. I pulled into service, was greeted right away, and then was updated throughout the day via text which was perfect for me including text updates with I pulled into service, was greeted right away, and then was updated throughout the day via text which was perfect for me including text updates with links allowing me to choose what recommended services I wanted to get done, as well as a link to an online payment system. This was by far the easiest way to get your vehicle serviced. I highly recommend the team at Priority Lexus with a special shout out to Corbitt who was awesome. More

I like the efficient way they handle the clients including being professional and courteous. Good job. including being professional and courteous. Good job. More

Excellent Service Department, in particular Mr. Brian Winslow. He took exceptionally good care of our needs! I will return for future service needs. Brian Winslow. He took exceptionally good care of our needs! I will return for future service needs. More

Great service especially with Mike’s help! I also appreciate the great work of the mechanics. I feel confident bringing my car to Lexus service when I can have Mike’s help Donna Dugan I also appreciate the great work of the mechanics. I feel confident bringing my car to Lexus service when I can have Mike’s help Donna Dugan More

The customer service at Priority Lexus is excellent! !! The experience and knowledge base of the customer service team second to none!!! !! The experience and knowledge base of the customer service team second to none!!! More

Pleasant customer experience. I like the complementary car wash and option of a courtesy loaner. I like the complementary car wash and option of a courtesy loaner. More

Received horrible service. Brought car in for routine maintenance and it took hours beyond estimated time with no explanation or apology. You'd expect more from a Lexus dealer. Brought car in for routine maintenance and it took hours beyond estimated time with no explanation or apology. You'd expect more from a Lexus dealer. Priority Lexus is by far the worst service department I've been to. More

I had a very pleasant experience with Mike Moore in the service department. He was very attentive and followed up consistently. He went above and beyond to ensure that my issue was taken care of. I would l service department. He was very attentive and followed up consistently. He went above and beyond to ensure that my issue was taken care of. I would like Joel Harvey to know what a wonderful asset Mike is to the company. He was genuinely concerned about the issues I was having and took the time to explain. I was initially upset due to my engine light coming on two miles after I left the dealership..it was not on prior to me going. I found out I had no coolant due to my radiator being cracked. Lexus did not inform even though they completed a state inspection and informed me of other issues with the car. Mike was very helpful in assisting with the issue I had, and worked hard to make it better. More

I have tried for two weeks (5 x telephone calls) to make an appointment to service my 2017 LS-460 (still under warranty) and have been unable to speak to anyone in service. I have repeated left my contact an appointment to service my 2017 LS-460 (still under warranty) and have been unable to speak to anyone in service. I have repeated left my contact information with Jeremy - no return call. I received far superior service at the VB Hyundai dealer. This Lexus dealership is a disgrace. More