Priority Lexus Virginia Beach - Service Center

Excellent customer service. I was seen and serviced at my appointment time and the work was completed in a very reasonable amount of time. The waiting facility was clean, comfo I was seen and serviced at my appointment time and the work was completed in a very reasonable amount of time. The waiting facility was clean, comfortable, had fresh coffee ( even in the afternoon). Wonderful overall experience, considering my car needed to be worked on. More

We were impressed with the way Priority operates. We felt this was the best experience we've ever had with a dealership ever. They kept us informed, even provided us with a video of the work. They We felt this was the best experience we've ever had with a dealership ever. They kept us informed, even provided us with a video of the work. They were prepared when we arrived they had the loaner all set to drive off the lot. Engine and a/c running and. car pointed to leave.. More

Super friendly and helpful! The customer service is stellar. Thank you Isabella! You were wonderful! The customer service is stellar. Thank you Isabella! You were wonderful! More

This 5-star review is based on the service and attention we got from Isabella Rodriguez! My past experience was not very good; however, Isabella has restored my confidence in Priority Lexus. we got from Isabella Rodriguez! My past experience was not very good; however, Isabella has restored my confidence in Priority Lexus. More

Always a great experience at Priority Lexus, and never any surprises. Service Associate,.Craig is the best in the game. any surprises. Service Associate,.Craig is the best in the game. More

The service department bent over backwards to fix my battery issue. I really appreciate their help so much. I was back on the road in no time. battery issue. I really appreciate their help so much. I was back on the road in no time. More

Needed an emergency tire service without a Scheduled appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experien appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experience was “ Elite “ . Thank you BW More

Craig was great, but I don’t like that Priority Lexus in VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they d VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they did before. You think 5% is a discount that’s nothing, you might as well get rid of it. We pay a lot for a new Lexus and maintenance thereafter. That was a bad decision especially in this economic climate. More

The service associate did not display the warm, professional customer service that Lexus claims to be their forte. She didn't look at me once, nor did she treat me as if I mattered. Additionally, professional customer service that Lexus claims to be their forte. She didn't look at me once, nor did she treat me as if I mattered. Additionally, I waited four hours for my vehicle to be completed, but no one notified me that it was ready. I had to ask another associate about the status of my vehicle to find out it was ready. More

Excellent service and on time, Bonnie took great care with our vehicle and kept us up to date on service. with our vehicle and kept us up to date on service. More