Priority Toyota Chesapeake

Worst service team ever. After waiting hours for an Alignment in April, I had to get an inspection in May. I was already done with Priority due to the last 3 8 hour wait time After waiting hours for an Alignment in April, I had to get an inspection in May. I was already done with Priority due to the last 3 8 hour wait times for an oil change. When I took my vehicle to hall they advised that I failed the alignment test when driving into their garage. Less than a month after the "did" this so called alignment. I work 7 minutes from Home and remote on Fridays, how was it that my vehicle failed an alignment test less than 30 days after the so called service. I left a message for the GM at Priority to call me back. Instead I received 3 different Sales calls and nobody ever passed my message to service to find out why I didn't get a satisfactory alignment after a whole business day waiting on it. These guys just want your money, after that you will wait hours upon hours for service even with an apt. And you might not even get the service after waiting 8 hours. I;m still waiting on a phone call from over a week ago. STAY AWAY, Go to Hall! They had me in and out in an hour. More

Stay away, I put $1000 down on a truck and was able to find one closer to home./ I have been waiting on my money for over 5 weeks now; any time I call there doesn't seem to be anyone available to take car find one closer to home./ I have been waiting on my money for over 5 weeks now; any time I call there doesn't seem to be anyone available to take care of my issue. I have bought three vehicles from Priority- there will be no more. The Priorities for life are great if you want to pay for un-needed maintenance; if you want to stick with the free maintenance it seems to take longer. The commercials are alright; about the only good thing I will say. More

Do not buy a vehicle from these guys! You will wait hours upon hours for service and you might be lucky if they do everything that you asked to be done after sitting for a minimum of 6 ho You will wait hours upon hours for service and you might be lucky if they do everything that you asked to be done after sitting for a minimum of 6 hours. Today I dropped at 9 am for oil, rotation and alignment. 10:30 review and still no word at 2:30 pm. The last 3 appointments were a minimum of 6 hours. The last two were oil changes only. Absolutely ridiculous. More

Robert Cade was such a good salesmen he sold me and the guy giving me a ride to the dealership both a car. He’s a wild man he can’t be stopped. guy giving me a ride to the dealership both a car. He’s a wild man he can’t be stopped. More

Ok dealer, just don't expect anyone to call you back. I recently purchased a vehicle from them. I had a small issue prior being able to purchase, due to waiting for my insurance company to total my veh I recently purchased a vehicle from them. I had a small issue prior being able to purchase, due to waiting for my insurance company to total my vehicle, which had been in an accident (not the dealerships fault). So, I put down a deposit, and said I would contact them to arrange the purchase. After my previous car was totalled, I called the dealership to arrange a time to sign paperwork... then I called again... then again. No one would return a phone call, including the manager. Finally I found the salespersons personal cell phone number, called her on her day off, and finally arranged a time. After signing the paperwork, I found out that the minor scratches that were going to be removed from the vehicle weren't (because they really didn't know I was coming) and I had to take the car back another day. After I took the vehicle home I noted that the rear license plate was not fastened correctly, and the threads of the screws were damaged and I couldn't remove them, or tighten them up. Took the vehicle back the next day, and they couldn't do it right then so set-up an appointment to get that fixed. While I was there I asked the xxx't maintenance manager about programming of the computer. He said he would get back to me. But never did. The paperwork about the touch of the exterior said 'contact service to schedule'. I called, and got into a phone tree, which sent me a link to set up service. Filled out and requested service. I could not actually talk to anyone. At the service appointment I was told that 'this kind of service is set up through sales', to which I said "that's not what the paper says." To which she repeated her statement, but said she'd try to set it up (which was successful. Finally while I was waiting for the car to be fixed, I contacted the sales staff because my initial sales person said they had someone who could get a spare key programmed for me for 'around' $60, which is a lot better than the $400 I've seen advertised. The issue I have is I can't get to the facility on the day the person does the service is there. So I asked if this individual could be contacted or if he has hours elsewhere. They took my name and number and said the manager who deals with the guy will give me a call back. And you guessed it, never got another call. It appears that customer service is falling through the cracks. It happens a lot when a company just gets too big. I got what appeared to be an OK deal on the car but am very leery of actually going back to have anything done in the way of service. More

Professional and friendly staff. Have recommended to friends and family numerous times. Service is a 10! Have recommended to friends and family numerous times. Service is a 10! More

I secured an appointment to have my Tacoma serviced. It did not even go into the shop for OVER TWO HOURS! I WAS WAITING FOR IT TO BE COMPLETED! AND THEY KNEW I WAS THERE WAITING FOR IT! When I call It did not even go into the shop for OVER TWO HOURS! I WAS WAITING FOR IT TO BE COMPLETED! AND THEY KNEW I WAS THERE WAITING FOR IT! When I called to schedule my wife's Rav 4 for standard service, the Priority person told me that the "appointment time" was only for signing in for service! I am buying a new Tacoma 2025, and with this attitude, I'm considering taking my business elsewhere! Seriously! What a way to treat customers! And the person on the phone simply does not care what you think! They indicate that's just they way they operate! Unbelievable! And that's after they stopped doing car washes that were promised when our vehicles were purchased! Incredible! Once they get your signature, you're theirs... More

It was excellent, even though the technician didnt properly fixed the hub clips properly, they did solve the issue when I visited immediately afterwards. properly fixed the hub clips properly, they did solve the issue when I visited immediately afterwards. More

Outstanding customer service and always completes the maintenance in as timely a manner as possible. Keeps you abreast of what’s being done and what might needed in the future!!! maintenance in as timely a manner as possible. Keeps you abreast of what’s being done and what might needed in the future!!! More

Mr. Sloan ROCKS! Wonderful customer service. Car was inspected, brakes repaired and he kept me informed of the status of my vehicle. Thanks inspected, brakes repaired and he kept me informed of the status of my vehicle. Thanks More