Priority Toyota Chesapeake

It is disappointing to have an 8:00 appointment and arrive at 7:30 and not get your car back until 10. I had to walk in there to find out if it was I ready. I think it’s rude that 1 advisor answers a arrive at 7:30 and not get your car back until 10. I had to walk in there to find out if it was I ready. I think it’s rude that 1 advisor answers all calls on speaker phone. They never pick phone up to talk to the person. His name is Kenyan. He seems nice but no one wants to hear other peoples calls. I also think it’s rude that you see service people to appear to be doing something on computer and can’t even greet you and say we will be with you soon. Standing in line you don’t know what to do! When I went to check on my car I stood back in line. No one was at John’s desk but the people standing in front of me finally got called to John’s desk and was there 18 mins. Kenyan finally said can he help I told him I was checking on my car he asked who advisor was I had to look around yo find John’s name and Kenyan said I’d have to get in John’s line. Didn’t bother to check my car! These advisors need to be more customer service. After all the service department is the backbone to every dealership! I was told my car was a 10,000 mile oil change. I get in my car and see the sticker is 5,000. The communication in the service department is awful. If I could service my car elsewhere I would! You can call me if you want further discussion 252-202-4891 More

Joseph Sloan (Joe) was my service Advisor. He was exceptional. From the time he said May I help you until he checked me out was wonderful. He is such a nice, polite and professional man. He go He was exceptional. From the time he said May I help you until he checked me out was wonderful. He is such a nice, polite and professional man. He got me in and out very fast. He kept me informed the whole time I was there. You can’t ask for better. Great start to Thanksgiving day being that it was the day before. More

Busy for sure but a very nice dealership with attentive and friendly staff. It was a nice place to wait for vehicle maintenance. and friendly staff. It was a nice place to wait for vehicle maintenance. More

I got my car back quicker than I had expected. Kenyan is always fast and efficient. Kenyan is always fast and efficient. More

I enjoyed my experience at Priority Toyota. I was able to get my inspection done with no hassles. I was able to get my inspection done with no hassles. More

Great customer service, staff is friendly. Wait times vary depending on what type of service you’re getting. Wait times vary depending on what type of service you’re getting. More

The staff is nice and friendly. They respond quickly when I asked questions and where polite. They respond quickly when I asked questions and where polite. More

Kenyan & his team did a fantastic job servicing my vehicle as usual! Thanks for the quality work & excellent customer service! vehicle as usual! Thanks for the quality work & excellent customer service! More

It is Always a quality job when I come in for service and maintenance! Lifetime customer. maintenance! Lifetime customer. More

I never have any issues when I visit for service. This time Haley was my advisor and she was great, and very friendly This time Haley was my advisor and she was great, and very friendly More