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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,199 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,199 reviews

October 29, 2024

The work done was good. The wait time was over 4-hours which is excessive. Sure liked it when I woujd get a free car wash! I’m elderly and will not use auto car washes. More

by 7thdayholy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 30, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback with us! While we're glad to know that the maintenance done met expectations, we apologize for the extended wait time and any inconvenience it may have caused. We appreciate your understanding regarding the car wash, and we will use your feedback to improve our customer experience moving forward. In the meantime, if we can be of additional assistance, please don't hesitate to reach out to our management team.

October 29, 2024

2024-10-29: Arranged 1 month prior for brakes and radiator flush. Arrived 8 AM, after 2 hour drive from NC. We provided the brake parts so there would no supply issues. As of this writing after 2 PM, More

by Seaeagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No need to name the folks upfront
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Nov 02, 2024 -

Seaeagle responded

Thank you for your response. Mr Ott, a few suggestions. The servide drive in must be cleared faster. When the techs more from car to car, even those outside of the garage, the delay in moving accepted vehicles causes the line to queue at times back to the dealer entry. Now the brighter side. Michelle, Asst Service Mgr, helped arrange for us to have a rental to return to NC on the day our 4Runner first came in for service. Muhammed, Service Technician, worked diligently once the truck was assigned to him. Completing our service, including brakes and coolant, by 9:30 AM the next day. Priority provided a rental, dealership expense, to get back and forth from NC. Seeking service at Priority, where the truck was bought, requires us to travel 2 hours. It is our hope that Priority will use this information to return to its former high standards that was our experience in the past. Thank you for listening. Michelle and Muhammed merit some form of acknowledgment. Also you have to do something to improve the PA system and Wi-Fi. Great cafeteria!

Nov 05, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience in more detail. Your feedback will be used to improve our customer experience moving forward, and we appreciate your suggestions. Should you have further questions or concerns, please don't hesitate to reach out directly. Thank you for choosing us for your vehicle needs, Jose Ott - Service Manager - joseott@lithia.com

October 28, 2024

They are very friendly they did very good job and they are not expensive, good dealer with good people More

by Sarita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Sarita, we're delighted to hear you had a positive experience with our friendly team at Priority Toyota Chesapeake. Thank you for the kind words!

October 28, 2024

good customer service. communication with the service advisor was great. She told me what all i needed. More

by rodltrotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Rainey
Report | Print
Oct 28, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that you had a positive experience with our service advisor at Priority Toyota Chesapeake. Thank you for highlighting the great communication and customer care, we hope to serve you again in the future!

October 28, 2024

Great service, wonderful customer service staff. Wait time was reasonable. Also like the food court prices and service always friendly. More

by Tser1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary and steward
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Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive experience with us at Priority Toyota Chesapeake! We're delighted to hear that our team provided great service and that you enjoyed the food court. We look forward to serving you again in the future!

October 28, 2024

My service agent, Joe Sloan is the best! I’m very confident in the service provided by Priority and its employees. More

by cfdrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Report | Print
Oct 28, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Joe and the team at Priority Toyota Chesapeake have earned your confidence! Thank you for sharing your positive experience with us.

October 28, 2024

Today Destiny gave me hope. I have not been happy since the sell of priority! I feel customer service is not important to priority any more. Today the guy that check my car in w More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny she’s new I think she said it was her 2cd
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Oct 28, 2024 -

Priority Toyota Chesapeake responded

Laura, thank you for sharing your experience with us. We're glad to hear that Destiny and our team provided great service during your visit. If there's anything else we can do to improve or assist further, please don't hesitate to reach out to our management team. We'll see you next time - safe travels ahead!

October 28, 2024

I love this Dealership. Because of good people that wants to help you and actually do it 😁. More

by excelwithpam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Aaron Rainey, Aaron Rainey
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this positive feedback! Your support means a lot to our team, and we look forward to the opportunity to serve you again in the future at Priority Toyota Chesapeake!

October 28, 2024

Always fantastic service. Fifteen words? Forget it! You get a 3 for being so needy! More

by buckpringle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Prigrom
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this positive feedback! It's great to know that you consistently receive fantastic service from our team at Priority Toyota Chesapeake. We appreciate you choosing us for your vehicle's service needs - come see us again soon!

October 28, 2024

Good people this time for what ever reason it took longer then normal. For oil change. More

by gtloftis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We appreciate your patience regarding extended wait times in our service department, and we will use this feedback to improve efficiency moving forward. We look forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

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