Priority Toyota Chesapeake

I have been a customer with Priority Toyota for 25 years. I have purchased around 7 vehicles from them. I am writing this review because over the years their service has slowly declined to the point where it I have purchased around 7 vehicles from them. I am writing this review because over the years their service has slowly declined to the point where it is completely horrible. When I purchased my first car from them many years ago I would spend on average about 30 to 45 minutes to get my vehicle serviced.The dealership has grown quite a bit since then, they have a much larger building, but their service can't keep up with their sales& their customers suffer while they make their profits. I now wait on average much closer to 5 hours for my vehicle to get serviced& some of that is just routine service. Today, I brought my vehicle in for a state inspection& oil change. I was advised it should probably have a tire rotation to which I agreed. She also said it might take till 5pm to get inspected. I brought my vehicle in at 7am. That is completely unacceptable. I waited for over 9 hours for the service department to finish the oil change, state insp, & tire rotation. After I drove off the lot, I noticed the new inspection sticker had not been placed on my car. I had to drive back and inquire about that, which took even more time. This is the 2nd time they have done that. Its no mistake, it's a pattern, totally incompetent. If this was the only issue I have had with Priority I wouldn't have written this review but I have had many other issues with them. In 2016 I purchased a brand new Tacoma from Priority. I bought a truck bed cover from them as well that I paid them to install. I had an appointment set up for the installation. I arrived on time& sat in the lounge for almost 2 hours before they called me back to inform me that the truck bed cover was broken prior to them trying to install it. It took them a full 2 hours just to notice the bed cover that they had ordered was broken. They had to order another one& I had to come back on a different day to get that new one installed. Two hours wasted, with an appointment for the installation job. I once brought that same new Tacoma in for a state inspection& oil change. I also had set up an appointment for both of those things. The individual I spoke to on the phone had told me that they could do them both. When the service was done, I drove my truck off the lot only to notice that it had not been inspected. I brought the truck back& spoke to the service advisor who was extremely unhelpful& rude. She told me that they were booked up for the day regarding the inspections. I was never advised of that on the phone when I scheduled the appt. I asked her for the name of someone who I could voice my displeasure with& she told me that she could not provide me with that information. She said that I had to go to the sales department for that. Just an attempt to give me the run around. A practice that is prevalent with the staff at Priority Toyota. I most recently purchased a brand new 2020 Toyota Avalon (which will be the last vehicle I ever purchase from this dishonest company EVER again!) in January. Four months later the battery died. I spoke to one of the service managers& he advised me that I could bring it in& that they would provide me with a loaner car& that my Avalon would be put on the top of their list. had brought it in in the early morning& I did not receive a call from the that it was fixed until around 3:30 pm& it was just a bad battery. It took them almost 7 hours to replace a bad battery&my vehicle was supposedly put at the top of their list. That service manager did nothing but lie. When I went to pick up my Avalon the service advisor told me not to worry that there would be no charge. He spoke to me like they were doing me a favor. The vehicle was still under full warranty. It was just 4 months old. No joke there would be no charge! This is by no means a complete list of the issues I have had with Priority Toyota. If you are thinking about purchasing a vehicle from them, you might want to look somewhere else. More

They are sure to please. I was in and out before the estimated time that was predicted I was in and out before the estimated time that was predicted More

Im thrilled with my new Toyota! Excellent performance, stylish design and very satisfied customer service experience! Excellent performance, stylish design and very satisfied customer service experience! More

Didn’t hesitate to give me a military discount and thank me for my service… I would recommend friends to the dealership. me for my service… I would recommend friends to the dealership. More

Kenyan Martin superb Service Advisor, truly professional and great customer service!! Thank you, much sir!! and great customer service!! Thank you, much sir!! More

Very professional and it's the little things that that do it for the customers. it for the customers. More

Always had great service. Will most likely buy a few more cars or trucks there in the future. Will most likely buy a few more cars or trucks there in the future. More

I feel like I'm a valued customer whenever I go to Priority Toyota Chesapeake. I bought my previous and current Priuses at Priority. The second one we named Nemo after our salesman. It takes us a good Priority Toyota Chesapeake. I bought my previous and current Priuses at Priority. The second one we named Nemo after our salesman. It takes us a good hour to get to Priority from Western Suffolk, nut it is worth every minute. More

Friendly and easy to work with. Also one of the only places that are capable to work on my car. Also one of the only places that are capable to work on my car. More

Great experience,everyone who I met,AJ in Sales,Nancy in the Service Dept. & Car Rental asociate were very helpful. Great to have a cafe,theater and place work on my computer ! the Service Dept. & Car Rental asociate were very helpful. Great to have a cafe,theater and place work on my computer ! More