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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,198 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,198 reviews

October 08, 2024

Kenyan Mullen absolutely needs a raise because he is the reason I keep coming back. More

by Ghost
Recommend Dealer
Yes
Employees Worked With
Kenyan,Mullen
Oct 08, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to highlight Kenyan's top-notch customer care. Thank you for choosing Priority Toyota Chesapeake for your vehicle needs, we'll be sure to pass along the kind words!

October 08, 2024

I received wonderful attention, support and help from the represenative, Jesse at Toyota in Chesapeake. Recommendations were made to help keep my car in top shape, but I didn't feel pressured into spending More

by tbhoggar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie, and Nancy in the past. Both 5 Star help and service!
Oct 09, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Jesse provided you with exceptional service at Priority Toyota Chesapeake! It's great to know he went above and beyond, ensuring your experience was both supportive and pressure-free. Thank you for sharing this wonderful feedback!

October 07, 2024

Service Manager updated me on status of my vehicle on a regular basis. Despite staffing shortage due to illness, other service managers picked ip the slack. A Bravo Zulo to Christian Morales. More

by Demoderby357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
christian Morales
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for recognizing the hard work of our team at Priority Toyota Chesapeake! We're glad to hear that Christian and the rest of our service managers kept you informed despite challenges. We appreciate your support!

October 07, 2024

Bringing my car for service is a pretty pleasant experience, which says a lot! This time, due to state inspection, it required more time than usual, but, fortunately that occurs only once a year. More

by jmd115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of those, but I can't remember her name now. Sorry!
Oct 07, 2024 -

Priority Toyota Chesapeake responded

We're glad to hear that your service experiences at Priority Toyota Chesapeake have been consistently pleasant. It's great to know you appreciate our no-pressure approach when it comes to recommended services and that our team continues to provide top-notch service! Thank you for sharing your experience!

October 07, 2024

Required service was good but would never recommend getting tires here. Bought new tires for a2021 Camry and woke up to 21psi instead of the required 35 psi. My wife took it in to have them look at the More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Tom, I regret to learn of the feedback that you have shared here. It's disappointing to know that this was not resolved initially as this does not reflect my team's standards of service. We appreciate you recognizing Kenyan's efforts, and we'll make sure he receives your feedback. Should you wish to discuss your experience in more detail, please reach out directly at your convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 07, 2024

Very Professional Clean Relaxing Friendly Listen Understand Helpful Nice Answer Question Timely Manner Keep you UPDated More

by Butterpecan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Oct 07, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that you had such a positive experience with our team at Priority Toyota Chesapeake! It's great to know we met your expectations in professionalism and communication. Thank you for sharing this feedback!

October 07, 2024

Joe was great along with his team I was able to get a brand new cabin filter also. More

by shlvble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to share your experience! It's great to know that Joe and our team provided you with top-notch service at Priority Toyota Chesapeake. We'll see you next time!

October 07, 2024

I am please with the service that J. Sloan and Hart M.Moseley explain the service that was needed on my car. More

by carolmkimball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hart M Moseley, Joe Sloan
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! It's great to know that our team kept you well-informed regarding your vehicle's service needs. We hope to assist you again in the future at Priority Toyota Chesapeake - safe travels!

October 07, 2024

Service is fine. Sales price is too high and they base it the service for free. Do the math. They are adding way too much for very little service. Their people are go More

by richardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Yohn
Oct 08, 2024 -

Priority Toyota Chesapeake responded

Richardo, thank you for sharing your feedback. We regret to learn that you feel this way after visiting our dealership and would appreciate an opportunity to discuss this with you further to directly address any questions or concerns you may have regarding our pricing and services. Please reach out to my contact below at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 07, 2024

Pleasant as always. My service representative was wonderful and kept me well informed as a waited for my car. More

by Nette106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Yancey
Oct 08, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that your experience with our service team was pleasant and informative at Priority Toyota Chesapeake. Thank you for sharing this feedback, and we look forward to serving you again!

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