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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,201 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,201 reviews

October 07, 2024

I am please with the service that J. Sloan and Hart M.Moseley explain the service that was needed on my car. More

by carolmkimball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hart M Moseley, Joe Sloan
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! It's great to know that our team kept you well-informed regarding your vehicle's service needs. We hope to assist you again in the future at Priority Toyota Chesapeake - safe travels!

October 07, 2024

Service is fine. Sales price is too high and they base it the service for free. Do the math. They are adding way too much for very little service. Their people are go More

by richardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Yohn
Oct 08, 2024 -

Priority Toyota Chesapeake responded

Richardo, thank you for sharing your feedback. We regret to learn that you feel this way after visiting our dealership and would appreciate an opportunity to discuss this with you further to directly address any questions or concerns you may have regarding our pricing and services. Please reach out to my contact below at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 07, 2024

Pleasant as always. My service representative was wonderful and kept me well informed as a waited for my car. More

by Nette106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Yancey
Oct 08, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that your experience with our service team was pleasant and informative at Priority Toyota Chesapeake. Thank you for sharing this feedback, and we look forward to serving you again!

October 07, 2024

I went in with the intention to test drive a RAV4 and left with a sweet upgrade from my 2007 Corolla. I had a great, no pressure experience. I’m very satisfied with my experience from the time I walked i More

by Tmolinick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elshan, Zeke Bodrick
Oct 08, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear you had a great experience upgrading your vehicle at Priority Toyota Chesapeake! Enjoy your new ride and thank you for choosing us!

October 07, 2024

I don’t like the new phone system they use because it’s difficult to get in touch without the Service Advisor. I do appreciate the ability to schedule an appointment without having to wait for a live Agent More

by mscavelino
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 08, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your additional response! We're happy to help, and we appreciate you choosing us for your vehicle's maintenance needs. We look forward to your next visit at Priority Toyota Chesapeake!

Oct 09, 2024 -

mscavelino responded

I appreciate the reply to my comments.

Oct 09, 2024 -

mscavelino responded

I appreciate the reply to my comments

October 07, 2024

Always feel safe and acknowledged at Priority. No hidden fees or unneeded repairs. Waiting to check in, another story. The parking attendant (Kevin?) had me park uncomfortably close to other ca More

by Clarinuts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giuseppe Lenzo, Joe Sloan
Oct 08, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with Priority Toyota Chesapeake. We're glad to hear that you feel this way regarding our service, but we apologize for the parking situation. Your feedback is important, and we'll address this with our team to ensure an improved experience next time. We appreciate you bringing this to our attention and look forward to an opportunity to serve you again in the future!

October 06, 2024

I had a great experience at this appointment. Check in was simple and the wait was reasonable. The service advisor was hospitable and got my service requirements scheduled quickly. I especially l More

by Jose.cables
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehean Johnson
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Jose, we're delighted to hear that you had a great experience with us at Priority Toyota Chesapeake! It's wonderful to know our team made the process smooth and informative for you. Thank you for sharing your feedback!

October 06, 2024

I was very impressed with the service I received at this visit! Great job to everyone from the mechanic to my service advisor! Thank you! More

by Sistasoljer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bozeman
Oct 07, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear you were impressed with the service at Priority Toyota Chesapeake! Our team works hard to provide top-notch experiences, and your feedback means a lot. Thank you for choosing us!

October 06, 2024

Dealership went above and beyond my expectations. Would definitely recommend to any looking to purchase or lease. More

by Gail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison finance dept , Elmer Hipolito
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Gail, we're delighted to hear that Priority Toyota Chesapeake exceeded your expectations! Thank you for recommending us and we look forward to assisting you again in the future.

October 06, 2024

Been a customer for approx. 10 years.Toyota is an excellent car maker and Priority is a fantastic dealership. Service delivered was honest, professional and timely. The mechanic More

by bonnieklemstine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bozeman
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for your loyalty and kind words about Priority Toyota Chesapeake! We're delighted to hear that Michelle, and our team provided honest and timely service. We look forward to serving you for many more years!

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