Back

Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,202 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

Directions

By Type

Showing 1,202 reviews

October 06, 2024

Been a customer for approx. 10 years.Toyota is an excellent car maker and Priority is a fantastic dealership. Service delivered was honest, professional and timely. The mechanic More

by bonnieklemstine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bozeman
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for your loyalty and kind words about Priority Toyota Chesapeake! We're delighted to hear that Michelle, and our team provided honest and timely service. We look forward to serving you for many more years!

October 06, 2024

I really appreciate how honest the technicians are that work on my car. And the professionalism of all the employees that work there. I have never had a bad experience there. I would never consider buying More

by lorettabrown3643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Joe Sloan, Dan Yohn, Danielle Barnard
Oct 07, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear about your positive experiences with our team at Priority Toyota Chesapeake! Thank you for trusting us with your car needs and for the kind words. We look forward to serving you again in the future!

October 06, 2024

Communication could be improved as to during an inspection if something is needed, to speed things along. By the time I was informed I needed brakes, I had to leave it for a third day. Liked the vi More

by lwocean777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for your feedback regarding our service. We appreciate your suggestions and will work to improve communication and audio quality in our videos. Your insights help us enhance our service, and we hope to provide a smoother experience next time!

October 06, 2024

The dealership is great, I always recommend friends and family to purchase their vehicles here. The reason you didn't get 5 stars is because the new method of scheduling service is horrible. More

by Guilo357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. We appreciate your support of our dealership as well as your recommendations to family and friends. I apologize that our service scheduling system failed to meet expectations in this instance and appreciate you bringing this to my attention so that we may improve our customer experience moving forward. Thank you for continuing to choose us for your vehicle needs, we look forward to an opportunity to serve you again in the future!

October 05, 2024

Dealership show that they care about the customer and will do a lot to help More

by tjones8888ym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Oct 07, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to share your positive feedback reflecting your experience with us at Priority Toyota Chesapeake! We're here for any future vehicle needs, and we hope to serve you again!

October 05, 2024

We have had all our service done at Priority. This instance was the first time in 10 years that they did not meet our desired pickup time More

by maceslin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I know but not in list
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Thank you for your continued support of our service department over the years. I regret to learn that we failed to meet expectations in this instance and apologize for any inconvenience caused throughout your experience. We'll use your feedback to improve our customer experience moving forward, however, should you wish to discuss your experience in more detail, please don't hesitate to reach out to our team. We hope to have the opportunity to serve you again in the future - thank you for bringing this to our attention.

October 05, 2024

My previous review was inaccurate as it was for Hyundai Priority and not Toyota Priority. Service received here was superb! More

by Nana Kooko IV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of the rep
Oct 07, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that your experience at Priority Toyota Chesapeake was superb! Thank you for taking the time to update your review. We appreciate your support and look forward to serving you again in the future!

October 05, 2024

Gold treat takes care of my car since 2007 And I’ve added two other cars for a total of three they stand by their work. More

by gregfaircloth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 07, 2024 -

Priority Toyota Chesapeake responded

Greg, thank you for trusting Priority Toyota Chesapeake with your vehicles over the years! We're delighted to know you've had such a positive experience with our service. We look forward to continuing to take care of all three cars!

October 04, 2024

They’re always spread in the smile they get you in and taken care of and out as fast as possible More

by jimhnorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy showers,, Kenyan Mullen, Richie Cuocco
Oct 04, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to share your kind feedback! We strive for absolute customer care throughout all aspects of our dealership, so it's great to know that this was reflected during your visit. We hope to assist you again, thank you for choosing Priority Toyota Chesapeake!

October 04, 2024

Service was very quick and communication was excellent. Nancy was very pleasant and friendly to deal with. More

by Patfin09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy, service dept
Oct 04, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Nancy, and the Priority Toyota Chesapeake team provided you with quick service and excellent communication. Thank you for sharing your experience!

...
32
...