Priority Toyota Chesapeake

Always a pleasant experience coming in for service and dealing with Joe Sloan my service writer. No surprises and work is done correctly. dealing with Joe Sloan my service writer. No surprises and work is done correctly. More

I needed a state inspection and Jessie was able to get my 4Runner inspected with no problems. The whole process was fully explained, and I opted to wait. I enjoyed the free coffee and probably the best break 4Runner inspected with no problems. The whole process was fully explained, and I opted to wait. I enjoyed the free coffee and probably the best breakfast burrito I’ve ever had! The cafe staff were very friendly and hooked me up with a primo seat in the WiFi lounge so I could work on some business. The text messaging with my service rep, Jessie, and the video and recommendations were timely, convenient, and very user-friendly. I thought the recommendations for further service might have been a little early for my vehicle (I have 30,750 miles on the 2021 4Runner), Jessie took the time to fully explain the recommendations and why they are beneficial. He agreed with my choices since I have a service interval coming up in less than 6 months. I’d gotten there in the morning about 10 minutes before it opened, along with a throng of other Priority customers, but got in at 7 am and I was out and on my way by 9:30am! I was very pleased since there was a lot of business going on that day. Jessie and the whole service team were friendly, and conscientious of the customers’ experience. I will continue to work with Priority Toyota to take care of my 4Runner! More

Always a good job. Check-in has gotten ridiculously slow. But, Kenyan is a rock star and the reason we put up with it. Check-in has gotten ridiculously slow. But, Kenyan is a rock star and the reason we put up with it. More

The dealership itself was clean. All the employees were friendly and extremely helpful. The car I got is in great condition and cleaned before I left. All the employees were friendly and extremely helpful. The car I got is in great condition and cleaned before I left. More

Nancy Showers and Chris Fisher are the best. We appreciate their outstanding support for keeping our Toyota vehicles in good running order and safe. Thank you. We appreciate their outstanding support for keeping our Toyota vehicles in good running order and safe. Thank you. More

Left my opinion on last survey today. Please check it out thank you. Have a good day Please check it out thank you. Have a good day More

Like the dealership but almost 2 hours for an oil change and tire rotation is ridiculous. and tire rotation is ridiculous. More

Fantastic maintenance and customer service. I never used dealership maintenance until I bought from Priority back in 2018. This dealership, from sales to parts to service is simply top shelf. I never used dealership maintenance until I bought from Priority back in 2018. This dealership, from sales to parts to service is simply top shelf. I will be buying and maintaining my vehicles at Priority Toyota. More

From Troy Clifton to Bonnie Larowe. I was treated great and kept informed. I’m happy I was treated great and kept informed. I’m happy More

Good Assistant Service Managers, need more service personal to process the large number of customers. More quality control needed, I have had several issues with incomplete work discovered after leavi personal to process the large number of customers. More quality control needed, I have had several issues with incomplete work discovered after leaving the dealership. I feel the wait is too long. More