Priority Toyota Chesapeake

Service was very quick and communication was excellent. Nancy was very pleasant and friendly to deal with. Nancy was very pleasant and friendly to deal with. More

They’re always spread in the smile they get you in and taken care of and out as fast as possible taken care of and out as fast as possible More

Was told on the phone I could make an appointment for an oil change and inspection only to get there and find out my inspection would take hours to get to. I waited there for 4.5 hours for an oil change and oil change and inspection only to get there and find out my inspection would take hours to get to. I waited there for 4.5 hours for an oil change and inspection and then was given the wrong receipt with no keys. I realized this when I went to my locked car. Had to go back in and find someone to give me the correct receipt and my keys. I tried asking someone for help but they said someone else would be back to help me but no one ever did. I ended up waiting at someone’s deck until they decided to come help me. More

Always a good job. Check-in has gotten ridiculously slow. But, Kenyan is a rock star and the reason we put up with it. Check-in has gotten ridiculously slow. But, Kenyan is a rock star and the reason we put up with it. More

Good Assistant Service Managers, need more service personal to process the large number of customers. More quality control needed, I have had several issues with incomplete work discovered after leavi personal to process the large number of customers. More quality control needed, I have had several issues with incomplete work discovered after leaving the dealership. I feel the wait is too long. More

From Troy Clifton to Bonnie Larowe. I was treated great and kept informed. I’m happy I was treated great and kept informed. I’m happy More

Left my opinion on last survey today. Please check it out thank you. Have a good day Please check it out thank you. Have a good day More

The dealership itself was clean. All the employees were friendly and extremely helpful. The car I got is in great condition and cleaned before I left. All the employees were friendly and extremely helpful. The car I got is in great condition and cleaned before I left. More

Nancy Showers and Chris Fisher are the best. We appreciate their outstanding support for keeping our Toyota vehicles in good running order and safe. Thank you. We appreciate their outstanding support for keeping our Toyota vehicles in good running order and safe. Thank you. More

I needed a state inspection and Jessie was able to get my 4Runner inspected with no problems. The whole process was fully explained, and I opted to wait. I enjoyed the free coffee and probably the best break 4Runner inspected with no problems. The whole process was fully explained, and I opted to wait. I enjoyed the free coffee and probably the best breakfast burrito I’ve ever had! The cafe staff were very friendly and hooked me up with a primo seat in the WiFi lounge so I could work on some business. The text messaging with my service rep, Jessie, and the video and recommendations were timely, convenient, and very user-friendly. I thought the recommendations for further service might have been a little early for my vehicle (I have 30,750 miles on the 2021 4Runner), Jessie took the time to fully explain the recommendations and why they are beneficial. He agreed with my choices since I have a service interval coming up in less than 6 months. I’d gotten there in the morning about 10 minutes before it opened, along with a throng of other Priority customers, but got in at 7 am and I was out and on my way by 9:30am! I was very pleased since there was a lot of business going on that day. Jessie and the whole service team were friendly, and conscientious of the customers’ experience. I will continue to work with Priority Toyota to take care of my 4Runner! More