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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,203 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,203 reviews

October 03, 2024

Fantastic maintenance and customer service. I never used dealership maintenance until I bought from Priority back in 2018. This dealership, from sales to parts to service is simply top shelf. More

by Bob G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
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Oct 04, 2024 -

Priority Toyota Chesapeake responded

Bob, we're delighted to hear that you've had such a positive experience with our team at Priority Toyota Chesapeake! Thank you for your continued trust and support. We look forward to serving you in the future!

October 03, 2024

Like the dealership but almost 2 hours for an oil change and tire rotation is ridiculous. More

by dpala31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie
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Oct 03, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback. The extended wait time that you experienced is understandably concerning, and not reflective of the timeliness and efficiency that we strive for within our dealership. I apologize for any inconvenience caused by your experience and hope you will reach out directly at a time that suits you best so we can work towards restoring your confidence in our service. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 03, 2024

Always a pleasant experience coming in for service and dealing with Joe Sloan my service writer. No surprises and work is done correctly. More

by jamesmdyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
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Oct 03, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Joe, and the Priority Toyota Chesapeake team consistently provide you with a pleasant service experience. Thank you for sharing your feedback!

October 02, 2024

I always take my vehicle to Priority Toyota because they are always very friendly and even after they tell you after you get there late in the day that you are going to wait a long time, they always finish More

by Tony5212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Joe Sloan, Zeke Bodrick, Kristen Wollesen
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Oct 03, 2024 -

Priority Toyota Chesapeake responded

Tony, we're delighted to hear that our team at Priority Toyota Chesapeake consistently exceeds your expectations. Thank you for trusting us with your vehicle needs!

October 02, 2024

Outstanding service by the mechanic Chris M. and outstanding service support by Kenyan Mullen were provided as always. More

by wg_ruffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for the kind words! We're delighted to hear that Chris and Kenyan provided outstanding service at Priority Toyota Chesapeake. We appreciate your support and hope to assist you again in the future!

October 01, 2024

Easy to make online appt. Service manager was polite and helpful. Wait wasn’t too long. Affordable. More

by mkdoane59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Yancey
Report | Print
Oct 02, 2024 -

Priority Toyota Chesapeake responded

It's great to know that our team provided you with a top-notch service experience at Priority Toyota Chesapeake! Thank you for choosing us for your vehicle needs.

October 01, 2024

The professional service representative and the time it took for service. The service representative explained the services that were done and those that will soon be needed. More

by Ccyvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Yancey
Report | Print
Oct 02, 2024 -

Priority Toyota Chesapeake responded

Ccyvonne, we're glad to hear our team at Priority Toyota Chesapeake provided you with clear and professional service. Thank you for sharing your experience!

October 01, 2024

Pleasant experience as always, and says a lot when dealing with an automotive dealership. I’ve been working with the same service manager for years hopefully for years to come. More

by classicinjection
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 02, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that you've consistently had pleasant experiences with us at Priority Toyota Chesapeake. Your continued trust in our service team means a lot, and we look forward to serving you for many more years!

October 01, 2024

Great customer service, great sales team. Always appreciate the great support from everyone involved. Fast easy and reliable More

by trinidadtara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crook, Megan, Sean Przybyl, Jorge Alvarez
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Oct 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for the fantastic feedback! We're delighted to hear that our Priority Toyota Chesapeake team provided great customer service and support. We appreciate your kind words and look forward to serving you again!

October 01, 2024

Location is convenient and the service to drop off is appreciated. Car completed timely manner More

by mrrobinson214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Oct 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to share your feedback! It's great to know that our team provided you with absolute customer care throughout your service visit. We hope to serve you again in the future at Priority Toyota Chesapeake!

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