Priority Toyota Chesapeake

First time going in for an oil change after purchasing 4 Runner in December and already extremely frustrated. Drove over 30 minutes with a scheduled appointment and left an hour in after being told it woul Runner in December and already extremely frustrated. Drove over 30 minutes with a scheduled appointment and left an hour in after being told it would take another 3 hours. They addressed a stain issue in the front seat when we asked for them to look at back seat. Sat in whatever they sprayed so ended up with wet pants! Beyond disappointed and would never purchase a car from Priority again!! More

Can't get through to service by phone. Website never seems to work when to want to schedule an appointment. Even the "chat" said someone would call or email me. Total bunch of lies!!! They Website never seems to work when to want to schedule an appointment. Even the "chat" said someone would call or email me. Total bunch of lies!!! They had my truck for 5 days. Did the 20K service & replaced the front cab mounts. Were supposed to do the recall but seemed to have forgotten that........glad Toyota sent a reminder to my radio. I thought it was completed. Good service makes for a return customer. Think I'll be looking elsewhere. Truthfully........posting this here cuz it actually seems like the monitor it. Thought my scathing review on their email survey would have gotten some action.....but no Probably would be a bit less upset if it wasn't a 1 3/4 hour trip each way..... More

Left my air cover off when they changed the filters which caused my exhaust valves to burn up. Now it's going to cost me over 9000.00 to get it fixed. They say it's not there fault yet they were the only on caused my exhaust valves to burn up. Now it's going to cost me over 9000.00 to get it fixed. They say it's not there fault yet they were the only ones who ever worked on my pickup. More

I've given more positive reviews when it comes to product and or services rendered. This unfortunately is not a pleasant one for me. To those that read this ramble, dissect it any which way you want. I am no and or services rendered. This unfortunately is not a pleasant one for me. To those that read this ramble, dissect it any which way you want. I am not entitled, I have a life, but it just so happens that I have a free time at this moment so here goes.... SO, I decided to give this dealership a try for the first time to get my Camry's 10,000 mile Toyota complimentary service. Did not purchase from them. I scheduled my dropoff a week ahead of time with every expectation that it'll be completed the same day. That did not happen. The initial reception was perfect, all warm and fuzzy. Kudos to the gentleman that received my vehicle. He even boasted how great the service experience will be. Once all checked in I ubered a ride home and got told "it'll be ready" later on that day when I come back. When I called at 7 pm I was simply told that the service department was already closed and she had no way of knowing the status of my vehicle. I was a bit rude to her ( due to my initial frustration ), but quickly apologized since she was just a messenger. She was quite professional throughout. The next day I called and made arrangement to pick up after 5pm. When I showed up to pick up I noticed that my car's window was left open ( it's been raining ). I brought this up to the hostess, and a few minutes later she informed me its been taken care of. She also informed me that the service dept was still open so had to get in line there. It was 5:45. I could tell everyone in there was irritable, including the service advisors since they're running behind. It felt as if I was in line at a DMV office. Not a pleasant atmosphere at all. Maybe because I didn't buy my Toyota from them and that I was only there for a "complimentary service", my 2 cents anyway. When I finally got my key and paperwork, not a smile, not a thank you, but most of all, not even a "sorry for the delay". Maybe because she had a long day and just wanted to get home. To make matters worse, my seat was wet since my window was left open. I wanted to go back in there and say a few words, but I decided it was best to just get the heck away to NEVER ever come back. Have a Highlander that's about to hit 5K, definitely not going to this establishment. This review is more of a ramble in most people's views, but c'mon Toyota, you can do better! More

Service department shares no responsibility or care about the amount of time a service or repair costs . In my case the vehicle was dropped off (first come first serve) because their computers were down. Whi the amount of time a service or repair costs . In my case the vehicle was dropped off (first come first serve) because their computers were down. Which is not my problem. Priority is a large company and should be able to manage their clientele with or with out a computer . And if they can’t then they need to turn away customers or hire more staff. My 2024 tundra was dropped off for a tire rotation and oil change at 10k miles. These tasks can be completed in a matter of minutes at any respectable shop. I was estimated the time of the service to be two to three hours and noon to be the latest for pickup. I dropped the vehicle off at 730 am. I came back at 1:15 pm and the vehicle was not ready . I remained waiting until past 5pm. If their staff is going to estimate a time , I expect it to be at least reasonably close . I have to schedule my job/career, childcare, life , etc. around these appointments and delaying or being held up by hours cost me deeply . Again the service department should be able to handle these minor services and repairs in a decent and respectable amount of time and should be able to estimate this. If they can’t, they shouldn’t give an estimate, should hire more staff, or explain that the long wait times are because of priority Toyota’s own incompetency and possibly offer a discount or other compensation to make up for loss that has been caused me . I am satisfied with the maintenance, but anyone can perform this type of maintenance and do a ‘good job’ . I would expect more from one of the top service centers/dealership in the area . More

Our Sales Consultant, Elshan Alakbarov was very professional and knowledgeable! He was very receptive to our concerns and had the answers to all of our questions. I feel Priority Toyota in Che professional and knowledgeable! He was very receptive to our concerns and had the answers to all of our questions. I feel Priority Toyota in Chesapeake is very lucky to have Mr. Alakbarov on their team! Our Finance Manager, Jorge Alvarez was also a pleasure to work with. He was efficient, professional and very kind. I got the impression he loved his job. I will definitely recommend Priority Toyota Chesapeake to anyone purchasing a new vehicle.  They are on their game!!! Sincerely, Mr & Mrs Jackson More

5 stars for Kenyan Mullen. He things are not going as expected he steps in and makes things better. He went over and beyond for me on two occasions. That tells me he is concern He things are not going as expected he steps in and makes things better. He went over and beyond for me on two occasions. That tells me he is concerned about the customer. More

Service department only. Made an appointment for 11AM for routine service oil change and repair one tire. I waited OVER four hours for vehicle to be ready. At 2 hours 20 minu Made an appointment for 11AM for routine service oil change and repair one tire. I waited OVER four hours for vehicle to be ready. At 2 hours 20 minutes in I was told 29 more minutes. At 3 hours 45 minutes i approached counter again where i was told vehicle was 'finishing up'. I was given my bill and payed for service. It was another 25 minutes before I actually received my car. This is an unacceptable time especially with an appointment. The 2 stars is only because the people I encounter were friendly and pleasant. I was checked in by Christopher and my service advisor was Kenyan. Their waiting space was nice and included a grill but I did not use this. More

I came to Priority Toyota Chesapeake in hopes of buying a reliable vehicle for my growing family as my wife at the time was pregnant and we already had a 1yr old little boy and needed much more room than my reliable vehicle for my growing family as my wife at the time was pregnant and we already had a 1yr old little boy and needed much more room than my little sedan at the time. The customer service during the sale of the vehicle was great and our salesman was very nice. Unfortunately from the moment we purchased the car - (2018 Cadillac XT5) and drove it off the lot it has caused me and my family nothing but trouble. I am active duty Navy and deploy several months a time out of the year, a part of buying a vehicle is knowing that it will be reliable and safe for my family when I am away. Once again hoping with this purchase from Priority Toyota Chesapeake that SAFETY and TRUST in my vehicle would meet my expectations it DID NOT. The car has left my wife , newborn and other young child stranded several times due to parking brake issues, transmission trouble etc while I was away on deployment with no friends or family in the area to help them as we are not from here. We have spent thousands of dollars to fix this vehicle and everytime I fix one thing I find another issue. I was never given the carfax for my vehicle and called several times to retrieve this information but got the run around. I have been told that someone in management will take my phone number and call and I have not gotten a call yet. I am completely dissatisfied with my purchase and treatment from this dealer. More

I have been a long-time customer of Priority Toyota (Celica, 4Runner, Corolla's and RAV4). Always had a great experience until recently with a customer rep who seem new to me. My trim was lifting off m (Celica, 4Runner, Corolla's and RAV4). Always had a great experience until recently with a customer rep who seem new to me. My trim was lifting off my roof and I needed them to place it back into the chamber-waited two hours and was told I did not have a "wait appointment" and it would be awhile (I always make sure I get an appointment that they know I am waiting as there are only a few of these given to customers each day). This issue lies with training the call center service reps, not the mechanics! Any work that I have had done has been top-notch! Since being a Priority Toyota Customer, I have always been kept up-to-date of the status of my car. During my last visit I was sent an initial text and 2 hours later I was still in the "Welcome" stage of the app. I approached Christian and asked if I needed to take it to body shop, or to give me an update. Christian stated that they would probably need to replace the trim. At that point, I asked for him to bring me my car and then asked for the manager and thank goodness for Jose! I recommend that if you have a question to see him. Spoke with him about the situation and Jose asked for my car to be brought to the front, went out and placed the trim into the chamber that had lifted, but told me I did need to order the other side, so I did! I did not have any more time off from work and when the part came in, Jose asked that I swing by and the part took less than 15 minutes to install and I was on my way. I was not looking for any kind of special treatment, but my time off of work is money for me and when I feel I have done my part, scheduling the correct appointments, showing up on time, then I expect the same in return. Jose was professional and apologized for the wait and communication problem. Priority still has my vote and as I begin looking for another vehicle in the next year or so, you better believe it will be with them! Thanks, Jose!! More