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Priority Toyota Chesapeake
Chesapeake, VA
1,199 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,199 reviews
August 15, 2022
A really busy place, but they made the time to get me through the sale. I was intimidated at first, but the excellent sales staff got me the car I wanted. My salesman, Shelva, did a great job breakin through the sale. I was intimidated at first, but the excellent sales staff got me the car I wanted. My salesman, Shelva, did a great job breaking down the numbers and showing me all of the features of my car. I could tell that Priority puts a lot of emphasis on training, as Shelva was very knowledgeable about his cars. I would give Priority 5 stars, but their "adjustment" or price over MSRP, was very high. I definitely paid a premium for my vehicle. That said, the sales and administration personnel I worked with were friendly and professional. More
by DCohen
Employees Worked With
Shelva Washington
August 12, 2022
OUTSTANDING customer service! Justin did an amazing job getting me a good deal on my trade and car in this crazy market! I appreciated the follow-up and care he demonstrated in ge Justin did an amazing job getting me a good deal on my trade and car in this crazy market! I appreciated the follow-up and care he demonstrated in getting me setup. Everyone was very nice and seemed to really care about the customer and the image of Priority as well as Toyota. Your facility is very nice and the food is also very good. Something I am NOT used to in a car dealer! I know that comes with a price but you get what you pay for. Overall GOOD JOB Priority!The BEST dealer in the area! More
by pj
Employees Worked With
Justin Crook
August 11, 2022
Dealership is nice and well maintained. Our only negative comments would be that we were promised a military rebate and were not told that rebate was not available until the last signature Our only negative comments would be that we were promised a military rebate and were not told that rebate was not available until the last signature of the finance process. We were told our monthly would be 478 and it ended up being 525 with the same APR as the estimate. Also we were sold on a color we didn’t want because it would be there in “1-2 weeks” but ended up being closer to 1-2 months. Just would have been nice getting this info upfront. More
by Mglaeser2018
Employees Worked With
Justin Crook
August 09, 2022
My experience was so awesome here! Justin preferred great customer service and made us feel like family. He had great product knowledge helping us find the perfect SUV for us. Will onl Justin preferred great customer service and made us feel like family. He had great product knowledge helping us find the perfect SUV for us. Will only be buying here from Justin and sending anybody looking for a car to him. More
by Jereme Jones
Employees Worked With
Justin Crook
July 06, 2022
While the sales staff was fine, the servicing & financing has been a nightmare. No one will return our phone calls or help us with the loan information. Hardly, priorities for life. We weren't even a priorit has been a nightmare. No one will return our phone calls or help us with the loan information. Hardly, priorities for life. We weren't even a priority for a month. Deeply disappointed. More
by GreenJackson
Employees Worked With
John Throckmorton, Nick Mumejian
June 07, 2022
Worst customer service I’ve ever dealt. I purchased a 2022 Toyota tocoma Paid cash. 50,000. I had this truck for 2 1/2 weeks when the rear bumper panel was gone. I I have a bumper to b I purchased a 2022 Toyota tocoma Paid cash. 50,000. I had this truck for 2 1/2 weeks when the rear bumper panel was gone. I I have a bumper to bumper warranty I took it right to the Toyota dealership where I purchased it they gave me the runaround and then I contacted customer service Toyota it took two weeks for someone to get back to me when I got a phone call back from Trina she told me I hit something or someone hit me and we are not responsible goodbye so why then went online And contact it Dennis the guy you see on TV and he still has not responded to any of my emails I don’t think this is the right place for anybody to buy a new Toyota go to a different dealership they have the worst customer service I’ve ever had to deal with in my life. More
by Victoriathedolphin
Employees Worked With
Also Mary who lied about bring our other truck to them for service, Aaron Rainey
May 20, 2022
Joey is very knowledgeable and made sure we were happy before we left with our new Taco. I would recommend Priority and Joey to anyone who wants a good deal on a great vehicle! before we left with our new Taco. I would recommend Priority and Joey to anyone who wants a good deal on a great vehicle! More
by KDawg
Employees Worked With
Joey Balsamo
May 19, 2022
My first experience here was not the best. The sales person and the manager were very rude and overbearing, so we left. I decided to give the dealership another go and Joey treated us great! H The sales person and the manager were very rude and overbearing, so we left. I decided to give the dealership another go and Joey treated us great! He made the process of buying my 4Runner enjoyable and easy! More
by Skroxy1998
Employees Worked With
Joey Balsamo
