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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,203 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,203 reviews

December 21, 2024

Service visits take too long with an appointment. I have spent two hours for an oil change with an appointment. More

by chill046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
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Dec 23, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. We understand your frustration, and we apologize for any inconvenience caused regarding longer-than-expected wait times. This is certainly not reflective of the service that my team strives to provide, and we appreciate your patience throughout your time with us. Your feedback will be used to make improvements moving forward. However, should you wish to discuss your experience further, please don't hesitate to reach out to our team.

December 21, 2024

Ive coming to Toyota Service Center, for three years very please and also customer friendly. Thank you More

by dr.reneemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
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Dec 23, 2024 -

Priority Toyota Chesapeake responded

Hello! We're delighted to hear that you've been pleased with our service at Priority Toyota Chesapeake over the years! Thank you for your continued trust and support!

December 20, 2024

Friendly and always takes care of my car in a speedy and efficient way. Would recommend this dealership More

by giantag24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
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Dec 20, 2024 -

Priority Toyota Chesapeake responded

Thank you for recommending Priority Toyota Chesapeake! We're delighted to hear that our team consistently provides friendly and efficient service. We look forward to taking care of your car again in the future!

December 19, 2024

We have been using this dealership for almost 20 years. We always get excellent service. More

by jimbost33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
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Dec 20, 2024 -

Priority Toyota Chesapeake responded

Here at Priority Toyota Chesapeake, we always value and appreciate our customers' feedback. Thank you, Jimbost33!

December 19, 2024

Everything went very well. RoSean was exceptional. Very pleased with the service and punctuality. Had to get new tires but knew I needed them. More

by rziegenfuss2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Przybyl
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Dec 19, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that RoSean provided exceptional service during your visit to Priority Toyota Chesapeake! Thank you for sharing your experience, and we're glad everything went smoothly with the new tires. Safe travels ahead!

December 19, 2024

Excellent customer service from Ms Nancy Showers. Actively listened to issues and offered practical solutions. More

by Mlspruill920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Showers
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Dec 19, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Ms. Nancy Showers provided excellent customer service at Priority Toyota Chesapeake! Thank you for sharing your experience with us, and we're glad she could assist you effectively.

December 18, 2024

Things went well until the pickup. A worker asked who was in line for pickup only, asked me who my advisor was, then proceeded to let others people in line behind me go ahead of me. No More

by tasutton17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
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Dec 20, 2024 -

Priority Toyota Chesapeake responded

Thank you for bringing this to our attention. We apologize for the inconvenience during your pickup experience at Priority Toyota Chesapeake and appreciate your patience. We'd like to turn this experience around for you. Please reach out to me when the time allows. Jose Ott - Service Manager - joseott@lithia.com

December 18, 2024

Tara took the time to understand the problem with my vehicle. She also worked with me to get the best discount for the work performed. More

by palompor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara S.
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Dec 19, 2024 -

Priority Toyota Chesapeake responded

We're pleased to hear that Tara provided such attentive service and helped secure a great discount for you at Priority Toyota Chesapeake. Thank you for sharing your experience with us!

December 18, 2024

Great great service Joe Sloan is a great service manger Great asset to the company More

by Ajmeat01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Report | Print
Dec 18, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that Joe made such a positive impact on your visit. We appreciate you choosing Priority Toyota Chesapeake for your automotive needs, and we look forward to an opportunity to serve you again in the future!

December 17, 2024

There is no incentive for me to just to recommend your dealership. Really no diffence in comparison with other dealerships. They all play by the same play book. Too many middle person when purchasing a ve More

by franco5158
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tara
Report | Print
Dec 19, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback. We apologize for any inconvenience caused, and we understand frustrations regarding delays in service. We will use this to make improvements moving forward. However, our team strives to provide 100% customer satisfaction in all aspects of our service, and we'd appreciate an opportunity to address these concerns with you directly to restore your confidence in our service moving forward. Should you wish to discuss your experience further, please don't hesitate to reach out to my contact below at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

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