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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,199 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,199 reviews

October 09, 2020

The service department is top notch. I have been dealing with Kenyan Mullen for over ten years with four different vehicles. I buy my cars from Priority because I know I can count on excellent service. If More

by tom jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Jan 24, 2021 -

Priority Toyota Chesapeake responded

We're so happy to hear about your great experience with our dealership, Tom! Thank you!

October 09, 2020

Joe Sloan has been taking care of my 4 Runner for the last 10 years. He takes the time to explain every recommended service and repairs. He also keeps me updated on the progress of repairs so I can plan More

by Ciuzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Jan 24, 2021 -

Priority Toyota Chesapeake responded

Thank you for trusting our dealership with your vehicle for ten years! We appreciate your great review and look forward to doing business with you again in the future!

October 08, 2020

I have been a customer of Priorty Toyota for for at least 10 years with at least 4 car purchases. Kenyan has services all of them from start and I can’t say enough about him in regards to his friendliness, h More

by shar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Jan 24, 2021 -

Priority Toyota Chesapeake responded

We appreciate your positive feedback and high star review of our dealership and staff! We hope to do business with you again in the future.

October 08, 2020

I have been a loyal Priority Toyota customer since 2006. Part of the reason is due to Kenyan Mullen. Kenyan has been my Priority Toyota service advisor for almost 15 years and he has always provided excelle More

by Crystal TruBlu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Jan 24, 2021 -

Priority Toyota Chesapeake responded

Thank you so much for being a customer with us for fifteen years, Crystal! We look forward to continuing to do business with you in the future - thank you for your review.

October 04, 2020

This was probably the best experience I’ve ever had at a dealership! Tim was great!!! He was very personable and understanding of the budget I had in place. If you are looking for great service you should d More

by KS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Eure
Jan 24, 2021 -

Priority Toyota Chesapeake responded

We're happy to hear about your experience with our dealership and staff! Thank you for your review.

October 01, 2020

Bob was great, super friendly and professional. My overall vehicle servicing experience was totally pain free and quite pleasant! How often do you hear your vehicle servicing was a nice not a dreade More

by rainbowlizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Glos
Jan 23, 2021 -

Priority Toyota Chesapeake responded

Thank you for your five star review! We hope to do business with you again!

September 07, 2020

Tim was absolutely phenomenal! Priority Toyota took such good care of us. Completely blew us away. Will never buy a car anywhere else! We didn't feel like we were dealing with a salesman. We felt as if we w More

by Chelsea Bell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Eure
Jan 23, 2021 -

Priority Toyota Chesapeake responded

We're happy to hear this, Chelsea! Thank you so much.

September 05, 2020

Tim found us exactly what we wanted and made it affordable and an enjoyable experience! We are so happy with our Rav4 and he worked so hard to get us exactly what we wanted!! Highly recommend! More

by Youngjl2325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Eure
Jan 23, 2021 -

Priority Toyota Chesapeake responded

Awesome news! Thanks, so much, for your review.

August 30, 2020

Our salesperson this morning at Priority Toyota Chesapeake. He was very helpful and friendly. Worked well with us on price he was great thanks T. More

by Hala.barrios900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Jan 23, 2021 -

Priority Toyota Chesapeake responded

We are happy to hear about your experience with our dealership! Thank you for your review,

August 22, 2020

They up sale vehicle and try to get you to pay over MSRP, (DEALER ADJUSTMENT) they name it. Beware of the extra dealer sticker on their vehicles. These are dealer tricks to basically take your cash.. They do More

by carcraz7070
Recommend Dealer
No
Employees Worked With
Joey Balsamo, Sean Yancey
Sep 03, 2020 -

Priority Toyota Chesapeake responded

Hello carcraz7070, thank you for your feedback. I am sorry to hear you did not enjoy her experience with us, and would like to speak with you in order to learn more details about the interaction. If you would be willing to email me directly at amber.alcaraz@priorityauto.com, I would appreciate the opportunity to remedy this and prove our commitment to the highest possible customer service. Thank you for your time, and I hope to hear from you. - Amber Alcaraz, Customer Relations Manager

Sep 08, 2020 -

carcraz7070 responded

The Customer Relations Manager (Amber) reach out to me and I expressed how I was treated and the reason for review. She was apologetic, very professional and willing to help.. Unfortunately the first impression was horrible and fees are extremely high. RESEARCH, RESEARCH, RESEARCH before being swindled for over MSRP. Hopefully Ms. Amber and the dealership truly addressed the issue with the sales manager (which text me, I believe was mandated).

Sep 08, 2020 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! We hope the follow up earned an improved star ranking, and we look forward to helping you and any friends or family in the future. You have my direct contact, thank you. - Amber

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