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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,198 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,198 reviews

December 10, 2024

Doesn’t matter if you make an appointment you still will be waiting hours after your appointment time More

by Lorelei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Morales
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Dec 12, 2024 -

Priority Toyota Chesapeake responded

Hello Lorelei, Thank you for sharing your feedback. It is regrettable to learn of longer-than-expected wait times as this is not reflective of the efficiency that we strive to provide within our service department. We understand your frustration and apologize for any inconvenience caused. Should you wish to discuss your experience in more detail, please reach out directly at your earliest convenience so we can work together towards a more positive outcome. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 09, 2024

Joe Sloan and his team are completely trustworthy. He and his team are the reason we continue to have all our vehicles serviced by Joe Sloan and his team. More

by DFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
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Dec 09, 2024 -

Priority Toyota Chesapeake responded

Thank you for your trust and loyalty to Joe and the team at Priority Toyota Chesapeake! We're delighted to hear that their service keeps you coming back. We look forward to continuing to serve all your vehicle needs!

December 07, 2024

I like the dealership very much, but the wait is a little long, for state inspection and oil change with appointment, 5 hours. I don't have anyone to pick me up so I have to wait on my car, More

by pchamnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
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Dec 09, 2024 -

Priority Toyota Chesapeake responded

Thank you for your feedback! We're glad to hear that you enjoy using our dealership for your vehicle's servicing needs, but we apologize for the longer-than-expected wait time. We'll work on improving our efficiency and hope to provide a quicker experience next time. Safe travels until then!

December 07, 2024

Kenyan is awesome! Friendly and professional and always with a smile! Car ready on time. More

by Snowball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Dec 09, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that Kenyan, and our team at Priority Toyota Chesapeake provided you with friendly and professional customer care. Your support means a lot to us, and we look forward to an opportunity to serve you again in the future!

December 07, 2024

They were very nice and kept me updated; the service was also done relatively fast! More

by anna.hollingsworth02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Morales
Report | Print
Dec 09, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us! We're delighted to hear that our team provided top-notch service, and we appreciate your support. Looking forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

December 07, 2024

John Phillips was a great service manager. He was wonderfully sympathetic when I had to make a difficult decision about my car and very patient as well More

by danigameacct3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Phillips
Report | Print
Dec 09, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that John provided such supportive and patient service at Priority Toyota Chesapeake. Thank you for sharing your experience, and please don't hesitate to reach out should you need any further assistance!

December 07, 2024

I like the new online service updates. My issue is having services recommended to me that have already been done. It’s almost impossible to figure out the service history on my vehicle bec More

by nukedan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Dec 09, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback. I regret to learn of any confusion regarding your vehicle's service history and would like to step in and help address these concerns directly to ensure they are met with a proper resolution. When you have a moment, please reach out to my contact below so we can work together towards a more positive outcome. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 06, 2024

Giuseppe was a pleasure to work with and the whole purchase process was very efficient and quick. More

by dLev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giuseppe Lenzo, Zeke Bodrick
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Dec 06, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that Giuseppe provided top-notch customer care throughout your car-buying process at Priority Toyota Chesapeake. We'll be sure to pass along the kind words, and we appreciate your positive feedback. Safe travels ahead in your new ride! Please don't hesitate to reach out if we can be of additional assistance!

December 05, 2024

Our technician is awesome! He loves what he does & it shows! He excels at customer service & we trust him completely when it comes to servicing my Toyota & new Ford Expedition More

by Janetwilson9172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Fortunato
Report | Print
Dec 06, 2024 -

Priority Toyota Chesapeake responded

Thank you for recognizing Nick's dedication and expertise at Priority Toyota Chesapeake! We're delighted to hear that he provided such excellent service. Your trust means a lot to us, and we'll be sure to pass along your kind words!

December 05, 2024

Kenyan Mullen is the best service advisor ever. He has taken care of my automotive needs for over 15 years. I highly recommend Priority Toyota. More

by Martins4unc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Dec 06, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyan has been providing exceptional service for over 15 years at Priority Toyota Chesapeake! Thank you for your continued trust and recommendation. We look forward to serving you in the future!

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