Pristine Mitsubishi

Called for a Tesla Model Y. Took 2 days and a ton of calls with "your information has been forwarded to manager". Some calls "oh they didnt forward your information to manager, Took 2 days and a ton of calls with "your information has been forwarded to manager". Some calls "oh they didnt forward your information to manager, let me get that done for you." Had a much better experience calling big city mitsubishi. Finally got an out the door price which included $5,000 in pre inspection fees, and other fees. Cannot wait for manufactures to sell direct to consumers, these dealerships need to close and need more autonation, carmax etc More

False posting, false price, price hiked at the dealership, no customer service, rude guys, Jenie and Andrew are the biggest scammers, xxxxx of this dealership. Dont go there. Stay away folks from dealership, no customer service, rude guys, Jenie and Andrew are the biggest scammers, xxxxx of this dealership. Dont go there. Stay away folks from these people. I had to drive 7 hours from my home just because of thr false posting and price..hidden scratches and dents not shown on the pictures. Jenie acts sweet on the phone and Andrew later hides her and protects her under his table..donno whats going on here in this creepy shady dealership. Dont take kids..dont go there. Save your life!! More

RUN AWAY! BETTER YET, NEVER COME! I really don’t know where to start with this review. There were so many classic “used car dealer” issues; I thought I was BETTER YET, NEVER COME! I really don’t know where to start with this review. There were so many classic “used car dealer” issues; I thought I was safe as it was a “brand name” car dealership, but I was wrong! Well, here goes… I found the car I wanted on the web…it was listed on both the CARFAX and the dealer’s site. I reached out to the dealer by filling in the web form and asked (specifically) what the warranty was. I told them that, when replying to me, “email works best”. Within 10 minutes I had a phone call, a text, and an email, NONE of which mentioned the warranty. I was told to come into the dealership, and everything would be discussed there. A definite red flag. When I arrived, I was finally told that the car came with just the 30-day New York State lemon law warranty – nothing further. When I was inspecting the car, I noticed that there was a small crease on one fender, as well as the fact that the driver’s seat belt wouldn’t retract when you unbuckled it. I was told by the salesman that those “would definitely be taken care of”. I also mentioned that the car was dirty (inside and out), but was told by the salesman (and sales manager) that would be taken care of as well. More on this later, but, spoiler alert – it wasn’t. The car was advertised as a CARFAX Great Value, since it was listed for about $7,000 below their book value. In fact, next to the $29,000 price on the site, it said “Pristine Promise”. Wow, sign me up! Well, by the time it was done, the price ballooned from $29,000 on the web to $35,000 at the dealership – this new price now included pre-sale inspection, pre-installed LoJack, and dealer fees, BUT STILL NOT tax and DMV costs! I was able to negotiate it down to about $32,000. Since I felt that this price was still reasonable, I got my down payment check from the bank and switched my insurance from my trade-in to the new car. Silly me, I should have figured that the jerking around wasn’t over yet…and it wasn’t. It only gets worse from here. So much for “Pristine Promise”, and “Great Value”. Since I wasn’t happy with just a 30-day warranty, I inquired about an extended one. I was able to get a dealer-provided 36 month/36,000 mile warranty for $2,400. If, when using this warranty, I serviced it with the dealer, there would be no deductible…but if I went elsewhere, a $200 deductible would apply. Fair enough. I asked to see the contract, and was told that they couldn’t print out the whole contract until it closed. Another red flag! I insisted, and was presented with a document that said “$200 deductible” for ALL repairs, regardless of where they were completed. I had to ask for a separate document which stated that the deductible wouldn’t apply if I brought the car to them. They did supply that after being pressed on it. Now, on to the closing. During the negotiation I had said that I wanted my credit union’s financing rate (7.33% for 72 months), and was told that it would be “worked out at closing”. I called the dealer the day before closing, to confirm that we’d be all set for the next day, and was told by the sales manager “they’re detailing the car right now, and fixing the seat belt”; I also repeated my desire about the interest rate, and was again told “it will be worked out at closing”. When I arrived for the closing, I stopped to look at the car. Detailed? Nope. Fender crease fixed? Nope. Seat belt fixed? Nope. I went inside, and was told they couldn’t fix the crease on the fender due to cost (which I accepted), but they couldn’t fix the seat belt either, even though that was spelled out specifically on the buyer’s agreement. They also said that THEY COULDN’T DO THE INTEREST RATE, and it was now nearly NINE PERCENT for 60 months! In all fairness, they eventually DID match the interest rate, but by this point I was done. If this is the start of the relationship, how can I trust them for anything else…? I walked away. YOU SHOULD STAY AWAY TOO! More

After reading several reviews, I decided to take a chance with this dealership, lured by a seemingly attractive deal. Unfortunately, my experience mirrored the worst of the warnings. The sales and finance te with this dealership, lured by a seemingly attractive deal. Unfortunately, my experience mirrored the worst of the warnings. The sales and finance teams, led respectively by Andrew (Sales Manager) and Ryan (Finance Manager), engaged in what felt like a classic bait-and-switch scheme. Initially, we agreed on a certain price, but as the process unfolded, they attempted to significantly increase the cost. Beyond the pricing issues, the dealership demonstrated a concerning lack of organization, resulting in numerous clerical problems that further complicated the buying process. This experience has been not only disappointing but also a lesson learned the hard way. I write this review in hopes of sparing others the same ordeal. Despite the appealing price, the frustration and potential financial manipulation are not worth the risk. I strongly advise prospective buyers to consider alternative dealerships where business practices are more transparent and customer service is a priority. Trust me, I understand the temptation, but knowing what I know now, I would unequivocally choose differently. More