Puente Hills Chrysler Dodge Jeep Ram

I would give this place zero star if it was available. Puente Hills Chrysler is the worst dealer I have ever visited. Its manager Robert is such a rude person. How come a person like him without any sense Puente Hills Chrysler is the worst dealer I have ever visited. Its manager Robert is such a rude person. How come a person like him without any sense of being a good customer services would become the manager? Its technician lied about what he did. The service advisers are like chicken without head. Don't understand why in this world a business like this one can survive. I had a harness issue and had them to fix it. The technician shorted my battery and the manager did whatever he can to avoid taking any responsibility. Walk away from this place!!! By the way DO NOT BUY JEEP. The company is a scammer! The cars are just piece of garbage! Lots of issues with its engine, engine valve, steering pump, fore head "A" arm. DO NOT BUY JEEP!!! More

I took in my truck running and picked it up in a tow truck they made the problem worse truck they made the problem worse More

Did homework and visited dealership twice, went back cash in hand to purchase advertised vehicle at the advertised price and was informed that they had the option via the fine print to ADD additional costs o in hand to purchase advertised vehicle at the advertised price and was informed that they had the option via the fine print to ADD additional costs of security and protection of $4,500.00. When confronted, after sitting in the lobby for half an hour, the manager said thanks for coming in but no thanks we are charging the additional cost so - bye! Absolutely never visiting again and making sure all know about the unprofessional manner we were treated and how the place acts like a CHEAP USED car sales lot, instead of a reputable dealer! More

Did not honor the online price I’ll vehicle unless I purchase a warranty which would have increased the price of the vehicle $10,000 more purchase a warranty which would have increased the price of the vehicle $10,000 more More

Worst dealership ever! Bought a car with them 3 weeks ago and my car is giving me some power steering warning. That’s not even my first issue with them, after we signed all Bought a car with them 3 weeks ago and my car is giving me some power steering warning. That’s not even my first issue with them, after we signed all the paperwork I noticed that they had added an optional service contract that was $1400. I went back the next day to tell them to have it cancelled and was told that they will have it cancelled fast forward to today and that still has not been cancelled. They did not mention this add on to me once, even though I told every single finance and sales person I spoke to that I did not want any dealer added crap. They still slid in the $1400 Portfolio contract! Very shady! Straight up fraud! I didn’t have any information on Portfolio I had to google it myself to see what Portfolio was. It’s definitely fraudulent that they added it without my knowledge and there is no where in all the paperwork I signed about the contract. Stay away from here unless you want to get ripped off! More

Great experience I had during my service! Michael was my service rep and explained/walked me through a couple of items on my vehicle. My oil change experience was great. It was about an hour Michael was my service rep and explained/walked me through a couple of items on my vehicle. My oil change experience was great. It was about an hour but had recalls completed as well. Thank you! More

Great service, I’m glade I finally came in for service. My car was giving me issues and my local mechanic was not able to fix it. I spent a lot of money trying to resolve the issue. My service advisor Mich My car was giving me issues and my local mechanic was not able to fix it. I spent a lot of money trying to resolve the issue. My service advisor Michael heard me out and helped me with the final price of repair. Got my vehicle back up and running! I am so excited, thank you again Puente hills Chrysler. Definitely recommending to a friend in need of help. More

Great Dealership! Service person was friendly and helpful. Got my oil change done quickly. Nacho was a great help. Service person was friendly and helpful. Got my oil change done quickly. Nacho was a great help. More