Puente Hills Chrysler Dodge Jeep Ram
City of Industry, CA
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833 Reviews of Puente Hills Chrysler Dodge Jeep Ram
I bought a sweet Giulia. I had been looking for one for a while and I found this one. Anthony, Alex, and Patrick did a great job. Anyone else involved who I didn’t mention al I had been looking for one for a while and I found this one. Anthony, Alex, and Patrick did a great job. Anyone else involved who I didn’t mention also did great. Amazing experience here! More
I went to many other dealerships and I had the best experience here. They all gave me very little for my car but this dealership gave me the most and even gave me the Challenger I wanted. Y'all should experience here. They all gave me very little for my car but this dealership gave me the most and even gave me the Challenger I wanted. Y'all should come here! More
Service Department; I have to say that when I brought my vehicle to the dealership for an inspection, I noticed there was only one car ahead of me. Based on the issue—an intermittent ABS warning light—and k vehicle to the dealership for an inspection, I noticed there was only one car ahead of me. Based on the issue—an intermittent ABS warning light—and knowing that my brakes were in excellent condition, I assumed I would be in and out within an hour. The service advisor, Ms. Debbie M., was very welcoming and immediately asked how she could assist me. After I explained the problem, she informed me that while the issue could be diagnosed, the vehicle would need to remain with the service department for a minimum of three days. I was surprised by the timeframe, but since I needed the issue resolved and would be relying on the vehicle for work in the coming weeks, I agreed to leave it. Based on my vehicle's mileage, Ms. Debbie also recommended a special service offer that included changing the transfer case fluid as well as the front and rear differential fluids. The offer seemed reasonable, so I approved the additional maintenance. By the third day, I had not received an update, which concerned me. I called the service department to check on the status of my vehicle, and Ms. Debbie assured me that it would be ready soon. She apologized for the delay and even provided a discount on the services performed. I can honestly say that Ms. Debbie was understanding, professional, and went above and beyond to ensure customer satisfaction. Her excellent customer service made a potentially frustrating experience much more manageable. Thank you, Ms. Debbie M., for your outstanding support and dedication to your customers. More
I have a 2012 Jeep Grand Cherokee and I took my vehicle in on Jan14 2026 . Today is April 10th and I still have not received my vehicle. The customer Service is the worst I have ever experienced. For weeks in on Jan14 2026 . Today is April 10th and I still have not received my vehicle. The customer Service is the worst I have ever experienced. For weeks I have called to get an update on my vehicle, only to be put on hold for 45 minutes. Several times I asked for Michael my service manager, only to be told he's not in or he will call you back, he never calls me back nor does he text me. When I do eventually speak with Michael, I have asked several times can he please just call or text me about any updates weather its waiting to hear back from the warranty co, or if they got the parts in etc... Crickets nothing no communication whatsoever!!! The last time I talked to Michael was Mar, 30th 2026 and he said my car should be ready the next day. Wow this is so disrespectful!! I am tired of getting played. More

