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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.7
814 Reviews

17280 Gale Ave

City of Industry, CA

91748

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814 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 01, 2023

service is good and nice with warm welcome professional advice, will go next time and start maintenance More

by chaomy1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for giving us the opportunity to service your vehicle! We greatly appreciate this feedback and look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

June 01, 2023

Excellent customer service from Brian very informative and answered all my questions. Thank you for helping me! More

by DANIELBUSTAMANTE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain Vargas
Jun 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

June 01, 2023

Honestly love coming here to this dealership to get my service done because of the great customer service that is given , Debbie was the best , so nice and welcoming and very professional. More

by palomacorona27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Jun 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

June 01, 2023

not happy at all i will never go there to buy a new or used car More

by lindonjohnson1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Naranjo, Matt Hwang, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Jun 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 30, 2023

They weren't great at communicating or setting expectations. They also didn't put back a panel that they removed. More

by JeepGrandCherokee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 30, 2023

Nicole was amazing and helped me with my regular maintenance appointment. She explained what was going to be done and gave me a rough estimated time AND on top of that, a coupon for a coffee while I More

by WILMER HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

May 29, 2023

Thank you Debbie for her great service. She is knowledgeable, warmhearted, very professional! Will come back to visit her for next service. More

by Xiaohua Liu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

May 26, 2023

The guy that help me out said he was going to contact me to fix my car 2 things that under warranty my car is leaking oil and water and it’s been 3 weeks and he never called me for that reason I’m not happy More

by EDDIEVELASQUEZ69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Jun 01, 2023 -

EDDIEVELASQUEZ69 responded

Hi Josh thank you for replying to my review comments …. FYI it’s now the 31st of May I took my car in for service on the 6th of May well over three weeks I have not gotten a call for my Jeep to be serviced my Jeep’s issues are covered under Max Care contract not sure why my car wasn’t taken cared of that same day or with in that week leaking oil and water might ruin the engine in its entirety.. Josh what is the problem why haven’t I been contacted to take my jeep in what’s taking so long???? Can you please take care of this issue and have my jeep serviced and Action be taken I really appreciate the help sir….

May 26, 2023

Omar was great he helped me from start to finish in getting me a car ..I will definitely recommend him to others .. More

by deeannlara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy , Omar Hermas, Ramon Gomez
May 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

May 25, 2023

Took my car for service on 5/15. Didn’t get it back a week later. They said they didn’t have workers. It was an expensive fix for keeping my car for a whole week More

by FABILALO1533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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