Puente Hills Chrysler Dodge Jeep Ram

Trying to move forward from a really bad experience and small things that mean a lot still linger through. The radio is giving me problems, the A/C is turning on and off whenever it pleases, tire pressure small things that mean a lot still linger through. The radio is giving me problems, the A/C is turning on and off whenever it pleases, tire pressure comes on and off. I purchased the extended warranty, when I told the service guy that helped me, he said I had to leave my vehicle there for a week. I can’t leave my car there for a week, it’s our only need of transportation. I asked for a loaner and he said there’s none that their diagnostics was behind a week and that I needed to call the manufacturer. You send me a coupon for a 5 qts vehicle and mines uses 7 so I couldn’t use it, and to top it off technician forgot to put the plastic sticker that lets me know when the next oil change is due… little things that mean a lot. More

The worst dealership I have ever tried to deal with. No loaner/ rental vehicle for warranty or recall work. Vehicle sits for 3 days before even being touched. Cap left off coolant reservoir. Dealership No loaner/ rental vehicle for warranty or recall work. Vehicle sits for 3 days before even being touched. Cap left off coolant reservoir. Dealership is so bad I am thinking of selling my Ram and looking into buying a Ford or GM product! More

Service was great,truck is running good after they worked on some electrical issues it had on some electrical issues it had More

Very professional and their customer service was helpful and very courteous would recommend them to my friends too! Thanks and very courteous would recommend them to my friends too! Thanks More

The service department was great, my service writer Nicole, was awesome, but the facility desperately needs a remodel. Nicole, was awesome, but the facility desperately needs a remodel. More

Service adviser Mike Ramirez is very attentive to the customer's needs and is respectful of the customer's time. customer's needs and is respectful of the customer's time. More

From my experience the customer service was great. I waited for a advisor and didn’t have to go and look for one once’s I arrived. I waited for a advisor and didn’t have to go and look for one once’s I arrived. More

The best service I’ve had in a while I really appreciate the hard work and care they made me feel. the hard work and care they made me feel. More

I am glad that I do not have to ever again stop at this dealership due to their horrible and unorganized service department. The service department lacks on how to attend to customers. I am aware that th dealership due to their horrible and unorganized service department. The service department lacks on how to attend to customers. I am aware that the car business is very competitive, and a few forget the simplest thing which on to be the #1 Customer Satisfaction. This dealership has help me narrowed down my choices and I chose not to go with Dodge ever again. More

service was terrible, but it is worse now. Their main problem is Zero,0, None, No. Communication. whatsoever. if you say you will call, please call, he did not. it's not even worth it for a Their main problem is Zero,0, None, No. Communication. whatsoever. if you say you will call, please call, he did not. it's not even worth it for a review I did with the guy that helped me, boss/trainer, at least 7yrs ago the same thing. so, either try another again or stop buying Dodge, Chrysler More