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Puente Hills Mazda
City of Industry, CA
164 Reviews
Experience The Puente Hills Mazda Difference...
Whether you are looking for a new or pre-owned Mazda car, truck, or SUV you will find it here. We have helped many customers in or near City of Industry, Rowland Heights, West Covina, La Puente and Walnut find the Mazda of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Puente Hills Mazda has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
Our Mission is to Deliver a World Class Guest Experience through the Pursuit of Excellence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 164 reviews
October 04, 2015
Corroded Battery Terminal I bring my Mazda 3 to this dealership on a regular basis. A 99P Multi-Point Inspection is conducted every time to alert the owner of service that nee I bring my Mazda 3 to this dealership on a regular basis. A 99P Multi-Point Inspection is conducted every time to alert the owner of service that needs attention. This inspection includes checking the battery performance. No mention was ever made to me of the condition of my battery terminal that was highly corroded. It reached a point where I was stranded on the parking lot because the car would not start and I had to jump-start the car. When I brought my car to the dealership they told me that the corroded battery terminal is not sold separately but comes with the electrical harness that cost $900.00. Installation would be another $500.00. Total cost to replace the battery terminal is $1,400.00! I was very disappointed with this information from Mazda service. What is the point of the Multi-Point Inspection if the dealership cannot highlight and address the corrosion of the battery terminal by correcting the problem before the customer is stranded on the street? Is the service department waiting for the point where the battery terminal needs to be replaced so they can charge $1,400.00? Is cleaning the battery terminal too small a job for the service department to even mention to the customer? I would like to know what the Mazda Puente Hills service department has to say about this and how they would remedy the situation. More
by Mazda3Owner
Employees Worked With
Robin Romer, Eduardo Tijerina
October 03, 2015
Great Service! I was very impressed. I told them the car I wanted and the terms. They found a way to make it work. Most of the transactions was handled over the i I was very impressed. I told them the car I wanted and the terms. They found a way to make it work. Most of the transactions was handled over the internet. No haggling. No changing terms when I got there. Never tried to sell me something more. I always hate the financing part. They had everything ready. It took less than 10mins. They were knowledgeable, even though the model was new. If there was something they didn't know, they took time to find out. Follow up was great, after the purchase. They checked back to make sure I was happy and if I had any questions. I've dealt with a lot of dealerships, in the past. I would rate Puente Hills at the top. Sean and his staff were very friendly, very professional and made it fun! A car dealership I actually trust!! More
by NancyF
August 28, 2015
Best customer service ever experienced in buying a vehicle! Sean Swanson's customer service and attention to deliver exactly what I was looking for is the best I have experienced in the car industry hands down. Sean Swanson's customer service and attention to deliver exactly what I was looking for is the best I have experienced in the car industry hands down. He listened to what I wanted and came back with it. No hidden fees, or last minute warranty slipped in at the goal line of the transaction like most car dealers try to pull. No nonsense deal! Thanks again! More
by Jharrison1
Employees Worked With
August 21, 2015
Best car buying experience ever! Now that I know the car buying experience is supposed to be pleasant and even fun, I will never settle for anything less. Dealing with challenging Now that I know the car buying experience is supposed to be pleasant and even fun, I will never settle for anything less. Dealing with challenging credit and a monthly budget, Sean walked me through the process and explained everything to me. Staff overall was nice, I didn't feel like I was intruding on their time like it feels in other places. Keep up the good work! More
by L. Casarez
Employees Worked With
