Pugmire Lincoln

Very disappointed! ! Purchased a 2013 Lincoln MKS on 2/11/22 and it needs several items repaired ( cruise control, rear sunscreen, remote drivers side entrance panel is ! Purchased a 2013 Lincoln MKS on 2/11/22 and it needs several items repaired ( cruise control, rear sunscreen, remote drivers side entrance panel is missing. The service manager did call me and I am waiting on a return call. Not a happy camper. More

I have been doing business with Pugmire for years. I trust them to be honest and fair. They are always professional and kind whether I am purchasing a new vehicle or leaving my car for service. If you trust them to be honest and fair. They are always professional and kind whether I am purchasing a new vehicle or leaving my car for service. If you have not seen the Corsair, you should! It is a pleasure to drive! More

A customer walks into the showroom at Pugmire Lincoln (1-11-21) and is greeted by the sales person. The two casually saunter outside on the beautiful bright sunny January day to discuss the trade of a u (1-11-21) and is greeted by the sales person. The two casually saunter outside on the beautiful bright sunny January day to discuss the trade of a used 2020 Nautilus. When it is learned that the vehicle does not include some of the features that is required by the customer the salesman suggests a certified pre-owned 2021 Corsair. The customer agrees to test drive the Corsair and finds its driving ability and technology package to be just what he desires. The customer and salesman then walk back into the showroom and enter the salesman's office area to discuss a deal. While there the salesman asks the customer for the "payoff" amount to his trade-in vehicle and the name of the lending institution that owns the title. Immediately the customer responds with the figure that he had just found in his online account the day prior to this meeting. "That's the balance, “explained the salesman. "I need the payoff amount. It's usually less than $100 above the balance, but that's what I need, not the balance. Can you look it up on your phone?" Startled by this request, but still interested in moving forward on the transaction the customer reluctantly sought the information via his online account from the convenience of his smart phone. When no "payoff" amount was visible on any page in the customer's online account he decided to call the lending institution to ascertain this information. Please know, however, that since 2004 the customer had traded vehicles 7 times at 4 different dealerships and at no time during these interactions had he ever been expected to interact with his lending institution to determine the "payoff" amount. This had always been done by the dealership personnel eager to make a deal. Growing ever frustrated with this unusual request by the salesman, the customer reluctantly placed a telephone call to his lending institution and, after navigating the myriad menu choices was placed on hold . . . estimated to last 28 minutes! This was too much! The customer's frustration had now grown to disbelief and anger. Why was the salesman expecting the customer to be responsible for this information when in the past every other sales professional had done it himself? The customer felt like he was expected to be an employee rather than a customer! Realizing that this "negotiation" was bizarre and going nowhere the customer rose from his chair, shook the hand of the salesman, thanked him for his time saying, "This is taking much more time than I had expected" and left the premises. No deal was done. . . all over "less than $100" for an act that had always been previously performed by the salesman . . . not the customer! Later, when the customer shared this experience with an acquaintance, he reflected on the subject thusly: "That's like hiring a gardener who then expects you to furnish the rake." More

Fun, friendly, and no pressure whatsoever — buying from Pugmire was an all-around enjoyable experience! I can’t recommend them enough! Pugmire was an all-around enjoyable experience! I can’t recommend them enough! More

Exemplary customer service and care from Pugmire Lincoln Marietta GA! Thank you, Carl Moryc, Fleet & Leasing Manager, for your outstanding knowledge and assistance from start to finish!! Marietta GA! Thank you, Carl Moryc, Fleet & Leasing Manager, for your outstanding knowledge and assistance from start to finish!! More

My service experience with Pugmire Lincoln has always been top-notch. The always call me to schedule my service and provide options for getting my vehicle to the shop and the service done. I always app been top-notch. The always call me to schedule my service and provide options for getting my vehicle to the shop and the service done. I always appreciate this because I'm not always paying attention to when my service is due. More

Professional approach to achieve a sale's experience beyond the customer's expectation. I was pleased to find that this attitude was extended throughout Pugmire Lincoln . . . beyond the customer's expectation. I was pleased to find that this attitude was extended throughout Pugmire Lincoln . . . More

Efficient, easy, the most pleasurable car experience I’ve had had More

From beginning to end, Pugmire Lincoln service is top notch. The service staff is considerate and friendly and works with you to accommodate your schedule. Bob (Service Manager) returns phone calls pro notch. The service staff is considerate and friendly and works with you to accommodate your schedule. Bob (Service Manager) returns phone calls promptly and his goal is always to provided excellent customer service; Bob not only added the "recall" repair work from a notice I received while I was waiting for my service appointment, but also reminded me I had regular service due and offered to add it on during my appointment. I was greeted warmly upon arrival by Billy, who walked me through the loaner car process at the front end and my bill upon my return. Also, being offered a loaner car during my service made it possible for me to drop off and pick up my car on my schedule and to continue obligations without any downtime. When I checked out, I had forgotten to bring my service coupon, but Billy honored it with a smile. All of my service items were completed to my satisfaction as were the warranty repairs and the recall repair. My car was returned to me freshly washed and vacuumed. Wonderful experience all around! More

Thank you for the great service at Pugmire. I appreciate so much the kind and helpful staff. They kept me apprised if how the work was going while I waited. so much the kind and helpful staff. They kept me apprised if how the work was going while I waited. More